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If you get your hardware through our store, it is for purchase only and not for rent/lease. Please note we can only ship hardware to U.S. states (excluding Alaska and Hawaii) and Canada. This gives you control and peace of mind. By purchasing your iPad and equipment outright, there’s no need to worry about returning equipment in the future or higher-than-necessary monthly expenses because of rental or lease fees. If you already have an iPad, head over to the App Store and get started right away.

Rented or leased hardware artificially inflates your monthly price and costs you more over the life of your equipment.

As long as you update the iPad’s iOS through the regular software updates and keep your Receptionist app up to date, you’re good to go for years to come.

Software purchases are eligible for returns regardless of the original purchase location. However, for hardware purchases, we can only process returns and exchanges within the USA. To learn more about our 42-day money-back guarantee, watch this short video from our CEO, Andy Alsop.

We only support iPads at this time. The app will run on any iPad that is able to run the three latest iPadOS versions. Find more information about iPad compatibility on this page. Don’t already have an iPad that you can use? No problem! Our Receptionist in a Box can get you up and running quickly!

The iPad is the kiosk your visitors will use to check-in, either by following the prompts on the screen or by initiating our contactless check-in feature. The website is used to manage your account, billing information, employee contacts, and visitor log details. You will also use the website to customize the visual appearance of the iPad application. Things like your logo, welcome message, and the available buttons can be configured there.

Does it happen? Yes. Is that our intent? Not really. In short, we want to be your front desk's most valuable asset! We are certain there are other things going on in your office, and being tied to a desk is no one’s favorite responsibility.

Our customers tell us The Receptionist for iPad gives their Office Manager, Front Desk Person, Welcoming Committee, or “The Person Nearest the Door” freedom to tackle other tasks while we keep their entry area running smoothly.

You know it is! We care about your success with our software, and the best way to support that success is to be here when you need us. In fact, we’re so serious about great customer service that we trademarked the phrase, Radical Support^®. We offer free unlimited support (even during your free trial) to answer any questions you have. Once you become a customer, you'll have access to our Onboarding Team and support resources like video, articles, and optional weekly trainings with our support reps to ensure all of your questions get answers.

Yes, our system works internationally. Since nearly every screen’s text is customizable, you can prompt your users in whichever language or wording you’d like. And we have the ability to let you set up your check-in experience to display in multiple languages. Note that for features using SMS, additional fees or restrictions may apply outside of the United States and Canada.

Currently, for hardware purchased through us, we’re able to ship within the United States and Canada, excluding Alaska, Hawaii, and U.S. territories like Puerto Rico, Guam, and the U.S. Virgin Islands. If you are looking to purchase hardware in a different country, chat with a team member about your needs in the orange bubble below.

Our pricing is based on contacts displayed per location. A “contact” is defined as a contact or person that visitors can search for, check in to see, and for The Receptionist to notify upon a visitor’s check in at a single location’s configuration, or an employee that uses the employee check-in button. A “location” is defined as a separate building or facility where an employee contact cannot physically be in two locations at the same time, or, where there is a need to run separate configurations of the software. You may run as many iPads on the same configuration in one location as you need to cover traffic flow and entrance needs; however, if you wish to use The Receptionist in two or more locations as they have previously been defined, you will need to purchase a subscription for each location.

Yes! We believe every company should have access to the best visitor management technology available, whether you have 1 employee or 10,000+.

No, but we do sell hardware packages. Visit our store to learn more. We offer printers, desk stands, floor stands, and wall mounts, as well as Receptionist in a Box packages that ship pre-assembled and ready to roll out of the box.

Painlessly! When you set up your free trial account, you can select your subscription plan and billing option — either monthly or annually. Your credit card number is only ever sent to our third-party PCI-DSS Level 1 compliant billing partner. At the end of your 14-day free trial, we will request our billing partner to charge the card on file to start your subscription. Need to issue a purchase order for invoice billing? No problem. Get in touch with us at [email protected] and we can send you a quote that you can supply to your purchasing department. We’ll work with you to get setup in your vendor management system. We’ll even activate your account or ship your product upon receipt of a purchase order.

Yes we do! Please contact us and we can be sure to provide you with discount codes to get 10% off the monthly or annual cost for The Receptionist for iPad software.