How to De-escalate Angry Encounters at the Reception Desk
How do you deal with angry encounters at the reception desk? In this post, we share tips for de-escalating difficult situations.
7 Affordable Technology Updates to Modernize Your Office
What are some affordable technology updates to make in your office? In this post, we share 7 exciting ways to modernize your office
Customer spotlight: Building a successful private practice
In this episode, we feature Kelly Elise Ulmer, owner of Bloom Counseling and Nutrition in Fort Collins, Colo.
Does a Visitor Management System Hurt Your Human Connection?
How do you use a visitor management system without hurting or losing your human connection? In this post, we share essential tips you need to know.
4 Ways to Optimize Your Pre-Registration Process
Let’s discuss how you can optimize your pre-registration process. Use these tips to improve your visitor’s experience.
How to thrive as an executive assistant
This episode features a conversation with Brooke Bastain, an executive assistant who, as she puts it, sort of "fell into the role" at one of her early employers. But she has since thrived as an executive assistant and is now more than 4 years into her EA position at a Denver-based software company called Conga.
Workplace Trends for 2023
The way we work today is almost unrecognizable to the way our parents and grandparents worked before us. In fact, it’s changed dramatically from when many of us initially entered the workforce. The workplace has transformed more in the span…
6 Ways to Build a Better Workplace Environment for Your Employees
Looking to create a better workplace environment for your employees? In this post, we share tips you can incorporate now.
Top Tips for Securing Your Co-Working Space
What are the top ways to secure your co-working space? In this post, we look at simple ways to improve your on-site security.
Should Your Employees Sign In at the Lobby?
Should your employees sign in at the lobby? In this article, we look at the benefits of implementing a lobby employee sign-in process.
Challenging the 40-hour work week
Joe Sanok is the author of the book "Thursday is the New Friday," where he advocates for more of us to find ways to get out of the construct of the typical 9-to-5, 40-hour work week, to create space to be more creative, to launch side hustles, to rejuvenate our minds and bodies, and in the end, actually accomplish more while enjoying our lives.
Why Use Visitor Badges in Your Workplace?
Should you use visitor badges in your workplace? In this post, we look at the benefits of implementing badge printing into your visitor management process.
Are You Making One of These Common Visitor Check-in Mistakes?
Looking for ways to improve your visitor check-in process? In this post, we look at common visitor management mistakes and how to avoid them.
How to Use Empathy to Improve Your Customer Service
How do you use empathy in customer service? In this post, we share best practices for improving your customer service by being more relatable.
Bloom Counseling prioritizes the patient experience with the help of The Receptionist for iPad
When Licensed Counselor Kelly Elise Ulmer decided to open up her private practice Bloom Counseling and Nutrition during the early months of the COVID-19 pandemic, the timing was a tad unconventional. New, in-person workspaces weren’t exactly proliferating as many of…
Should You Use Video to Improve Your Customer Experience?
Can you use video to improve your customer experience? In this post, we explore how you can incorporate video to build trust with your customers.
10 Essential Tips for Checking In Your Visitors
What are the top tips for checking in your visitors? In this post, we share ways to improve your visitor’s check-in experience.
How our new Director of Customer Experience plans to advance Radical Support®
In this episode, our new Director of Customer Experience, LizAnn Nealing, joins the show for the first time.
The Benefits of Maintaining a Physical Office
Should you keep a physical office? Here, we look at the biggest benefits you’ll gain from keeping your office doors open for both your customers and team.
How to Create a More Sustainable Workplace
Need help creating a sustainable workplace? In this post, we look at simple ways to go green in your organization.
Feature Release: Stay on top of your workplace with visit notes
The Receptionist’s extensive list of visitor management features has a brand new addition: visit notes!
Customers across industries have asked us for a way to append specific visits in their visit log with extra information beyond the data collected during…
A Guide to Using Text Messages to Impress Your Office Visitors
Should you use text messages for office visitors? Absolutely! In this post, we share why and how to send effective text messages to your visitors.
Advocating boldly to change perceptions about executive assistants and receptionists
Mary Ryan, an executive assistant to the CEO of a company called Lev, wrote a post on LinkedIn recounting an all-too-common interaction with someone who clearly didn’t understand the importance of her role. Her story is a powerful message of...
Employee Retention Strategies for 2022
What are the top employee retention strategies that you need to implement now to keep your best talent? Learn more here:
Protect Your Workplace From Cyber Security Threats
What are the top cyber security threats in the workplace? In this post, we examine the most common vulnerabilities and how to reduce them.
10 Technology You Need to Support Your Hot Desking Program
What tools do you need to run your hot desking program? In this post, we share 10 essential technologies that will ensure your success.
Pros and Cons of Hybrid Work
Is the hybrid work model right for your organization? In this post, we explore the benefits of hybrid work and some of the biggest challenges.
A conversation with a FABRIC Scholarship winner, Aman Tewolde
In this episode, our Director of Marketing, Michael Ashford, chats with Aman Tewolde, one of the first two recipients of The Receptionist's FABRIC Scholarship.
Hiring Best Practices for 2022
In this post, we discuss the best hiring practices for organizations in 2022. Use these tips to attract and hire top talent.
How to Improve Your Hot Desking Process
Looking for ways to implement and/ or improve your hot desking program? In this post, we share essential tips for adoption and success.
How to Impress Your Visitors
Looking for tips to impress your office visitors? In this post, we share time-tested best practices for welcoming visitors to your office.
5 Ways to Elevate Your Employees’ Workplace Experience
Looking to improve your employee’s workplace experience? In this post, we share tips on how to increase sentiment during your employee’s lifecycle.
A Guide to Hoteling in the Workplace
What is hoteling in the workplace? In this guide, we discuss the what, why, and how of hoteling, along with best practices.
Returning to the Office and How a Visitor Management System Can Help
In this episode, Tom and Michael talk through the ins and outs of implementing a visitor management system as more and more companies are returning to the office in some shape or form.
20 Creative Ways to Use The Receptionist for iPad
Check out these unique ways to use The Receptionist for iPad in your organization. Tips include Zapier integrations for check-ins and check outs.
How to Manage Conflict in the Workplace Respectfully
What are the best ways for managing conflict in the workplace? In this post, we share essential strategies that you can use with your team.
COVID-19 in the Workplace: How to Continue to Protect Your Employees and Visitors in 2022 and Beyond
In this post, we share tips for protecting your workplace post-pandemic. Here’s how to keep your employees and visitors safe in 2022 and beyond.
How to Implement the Receptionist for iPad in Your Office
How do you add a digital receptionist to your office? In this post, we share top considerations and best practices for adding a check-in kiosk to your office.
The Benefits of Using a Visitor Management System in a Post-COVID Workplace
Why use a visitor management system? In this post, we look at the top benefits you’ll receive by using a VMS in 2022 and beyond.
How caring leadership can build a culture of support
We welcome Heather Younger, CEO of an employee engagement consulting and training firm called Employee Fanatix, to the show this episode.
5 Ways to Use Email for Visitor Management
In this post, we share visitor management tips, specifically how to use email to improve your visitor’s experience and increase your office security.
How to Manage Your Business’s Reputation Online
Looking for tips to manage your business's online reputation? In this post, we discuss the top (easy) ways to manage your online reputation.
100 Episodes: Where Does the Show Go From Here?
On this episode, we look back on all we have learned from our first 100 episodes of this podcast and what we’re looking forward to in the future.
How to Use Visitor Data to Improve Your Business’ Day to Day Operations
Are you collecting visitor data? If not, you could miss the chance to optimize your workflow and increase security. Here’s how to use visitor data:
Improve Your On-Campus Security With These Best Practices
What are some of the best ways to improve your on-campus security? In this post, we share how to use a visitor management software to stay secure.
Bring Employee Supremacy to Your Company
On this episode, we talk about how you can become an employee-centered company
How to Implement Radical Support® in Your Workplace
Want to elevate your customer experience? Let’s discuss how to provide your customers with Radical Support® so that they continue to stick around.
5 Myths About Visitor Management Systems
Look, we get it. We understand that you might be skeptical of putting a visitor management system at the front desk of your office or business.
What message will it send to your guests and customers? Will it confuse people?…
Tips for Teams: How to Promote Work-Life Balance
How do you promote work-life balance in your workplace? In this post, we explore what work-life balance is and how to achieve it in your team.
Coworking space protects member health and gathers valuable visitor data with a visitor management system
Coworking space YOUBE opened its doors in Los Angeles in 2021 to provide a unique drop-in experience that allows members the flexibility to book working space by the hour.
Like any business launched or operating since March 2020, staff has…
Humanizing Your Message
No one wants to feel like a robot. Our director of marketing shares examples of how you can make your brand messaging more human.
How to Keep Your Company Culture in a Hybrid Workplace
How do you maintain your culture in a hybrid workplace? In this post, we share tips for identifying your culture and ensuring it stays in tact.
Manufacturer uses visitor management system to streamline check-in process
When electronics manufacturer MVinix moved to a new, larger location, company leaders faced a question: Can we rethink how we manage visitors at the front desk?
A full-time receptionist had managed the front desk at the company’s previous location, but…
How to Use Chatbots to Revolutionize Your Customer Service
Would you like to improve your customer experience? The answer is chatbots. Here, we discuss how to use chatbots for customer service.
Employee Supremacy: How Has it Impacted the Team and the Company
On this episode, we share stories about how employee supremacy has impacted our team.
What is Coworking? (A Beginner-Friendly Guide)
In this post, we discuss coworking, its history, its pros and cons, and how to create your own coworking space.
How to Avoid Employee Burnout
How do you avoid employee burnout? In this post, we share tips on what you can do to reduce or eliminate this on-the-job mental fatigue.
How Supply Chain Woes Have Affected Sales
On this episode, we talk about our experiences with supply chain issues during the pandemic.
Office Management Tools You Need
Would you like to get a handle on office management this year? In this post, we’re sharing a look at which office tools you need to efficiently run your office.
Can’t Find a Reliable Receptionist to Hire? Here’s How to Use Technology as an Effective Replacement
Not able to find a receptionist due to the Great Resignation? In this post, we share an effective receptionist alternative.
Real-Life Examples of Employee vs Shareholder Supremacy
On this episode, we share real stories about why employee supremacy is the only way to be an employee-centered company.
10 Small Ways to Dramatically Improve Workplace Safety
In this guide, we explore easy ways to improve workplace safety and gain benefits, such as increased productivity and employee retention.
Tips for Managing Interns
In this post, we cover tips for how to effectively manage interns. Use these tips to create a rewarding experience for your interns and your organization.
Creating a Successful Hybrid Office Model
In this episode, we discuss long-term approaches to establishing a hybrid work policy.
Virtual Team-Building Activities You Need to Implement
Looking for virtual team-building activities to try? Check out our fun list.
A Guide to Improving Your Employee Safety Training
Looking for ways to improve your employee safety training? In this post, we share tips to ensure that your employees stay safe at work.
How Clear Values Enhance Business
On this episode we’re talking about why it’s important for companies to be clear on their values.
12 Creative Ways to Use Your Visitor Management System
Let’s take a look at the various ways you can use your visitor management system to improve your security and visitor experience.
How to Use Employee Personas to Improve Your Workplace
Heard of employee personas? In this guide, we explain what an employee persona is, why developing these personas will benefit your team, and how to do it.
5 Tips That Operations Managers Can Use Today
Operations managers have a lot of roles to fill in an organization. These 5 tips will help them focus on what’s important.
Addressing Hiring Biases
What is hiring bias and how might it be affecting your company? On today’s episode we talk about how to do the difficult work of addressing bias in hiring situations.
What is a Hybrid Workplace?
What is a hybrid workplace and should you consider this model for your organization? In this post, we share the pros and cons of hybrid offices.
Customer Service Trends You Need to Know
What are the top customer service trends for 2022? In this post, we predict how customer service will evolve over the next year.
How to Have Respectful Conflict at Work
Wonder if it’s possible to have respectful conflict at work? It is, and our podcast guest talks about how to do it well. Learn more about The Receptionist at https://hubs.ly/H0-HP680
Respect in the Workplace: Why It Matters and How to Promote It
Would you like to increase productivity and build a stronger team? You need to promote respect in the workplace. Here’s how to do it:
Feature Release: Microsoft Teams integration
One of the most frequent requests from potential users and customers alike has been delivered, as we are excited to announce the new native integration between The Receptionist for iPad and Microsoft Teams!
We’re excited to provide our customers with…
How to Improve Your One-on-One Employee Meetings
Searching for tips for improving your one-on-one meetings? Check out this post where we discuss essential meeting strategies you need to know.
Becoming SOC 2 Certified
On this episode we discuss becoming SOC 2 certified: what that means, what we went through, and why it was important to get this certification. Learn more about The Receptionist at https://hubs.ly/H0-HP680
How to Create a Safer Visitor Experience
Would you like to create a safer visitor experience? Check out this simple guide.
How to Reduce Employee Turnover
Looking to retain your employees? Here’s our top advice for improving employee satisfaction, which will directly increase your retention.
Originating a New Position at The Receptionist
On the podcast, we’re discussing originating a new position at The Receptionist: Our accounts receivable specialist. Learn more about The Receptionist at https://hubs.ly/H0-HP680
10 Essential Elements of an Emergency Evacuation Plan
Extreme weather, bomb threats, combustible dust explosions: all events that require companies to switch on emergency gear. Since these situations invariably cause panic, having a solid emergency evacuation plan in place is the best way to handle them. OSHA has …
8 Ways to Build Trust in Your Workplace
Looking for tips on how to build trust in your workplace? In this post, we share a comprehensive list of strategies that promote trust within a team.
Here’s Why You Need Wayfinding Digital Signage in Your Office
Should you install wayfinding digital signage in your office? In this post, we look at the benefits of using this modern technology to guide your visitors.
From Shareholder Supremacy to Employee Supremacy
We want to see a movement happen in business: from shareholder supremacy to employee supremacy. Our founder shares details and reasons why on the podcast. Learn more about The Receptionist at https://hubs.ly/H0-HP680
Employees Returning to Work Post-Pandemic? Here’s How to Prepare for a Safe Return
Here’s your unofficial guide to welcoming your employees back to work after COVID-19. Use these tips to smooth the transition.
Free Newsletter Templates: 11 Best Sites for Office Managers
A digital newsletter is an excellent way to stay top of mind for your customers and prospects. Whether it’s a daily digest (think: news organizations), a weekly wrap-up (for sites and blogs that publish often), or a monthly update (most…
A Guide to Safely Reopening Your Business to Visitors
Looking for tips on how to safely reopen your business after COVID-19? In this post, we share essential tips and best practices to follow.
15 Best Scheduling Software Tools for Coworking Spaces
“Scheduling is my favorite thing!” said no one, ever. Whether it’s for desks and rooms at your coworking space, or for meetings or events, booking time and space is usually much more complicated than it needs to be. Here are…
Team Update: From Semi-Remote to Fully Remote for Two Members of Our Team
We’ve always been a semi-remote team, but now we have two remote employees. We chat with them on the podcast. Learn more about The Receptionist at https://hubs.ly/H0-HP680
How to Handle Suspicious Activity In Your Lobby
What do you do if there’s suspicious activity in your lobby? In this post, we share top tips for keeping your staff and your guests safe.
How “Smart Workstations” Can Make Your Team More Productive
On the hunt for the perfect adjustable desk for your office? We discuss the benefits of adjustable desks and how to find the right one for your space.
What About Our Rivals?
On the podcast we talk about our rivals, not competitors, and how we consider them in our sales and marketing departments. Learn more about The Receptionist at https://hubs.ly/H0-HP680
How to Use Video Surveillance in Your Front Office
How do you use video surveillance in your front office? In this post, we share tips on how to legally and effectively use video in your office.
9 New Technologies to Improve Your Waiting Room Experience
Looking for ways to improve your waiting room experience? In this post, we look at 9 exciting tools to use that will enhance your visitor’s experience.
Being Bold: Creating Humanized Connections Through Marketing
In the world of traditional marketing, finding opportunities to be bold and create humanized connections can set you apart from your rivals. Learn more about The Receptionist at https://hubs.ly/H0-HP680
How to Create a More Efficient Workplace
Looking for advice on how to create a more efficient office? In this post, we share tips on how to set your team up to be more productive.
9 Benefits of Paperless Visitor Registration
What are the benefits of paperless visitor registration? In this post, we explain why you should recycle the paper and opt for a digital check-in process.