Two Takes on Leading Employees through Company Growth
We welcome Andrew Bartlow back to the show for an in-depth and nuanced conversation with our President and CEO, Andy Alsop, about navigating culture and employees through company growth.
Feature Release: Reach everyone in your office with Broadcast Notifications
The Receptionist’s newest visitor management feature will help ensure everyone in your workplace is informed of important events or safety situations. Say hello to Broadcast Notifications!
Broadcast Notifications allow you to send out mass alerts via SMS to everyone who…
How Therapists Are Using The Receptionist for iPad in Their Practices
At The Receptionist, we understand that every interaction within your private practice influences your client’s overall experience with you, including the moment they walk through the door to check in. As a therapist, you take great care to invest in…
Overcoming self-doubt and exceeding expectations
This episode features a conversation with Patrick Casale, the founder and creator of All Things Private Practice, a coaching and consulting business he grew out of his own private therapy practice to help other practitioners start their own businesses.
Feature Release: Less lobby stress with assigned deliveries
With The Receptionist’s newest visitor management feature, your employees can have peace of mind that any important deliveries won’t go missing or be left sitting out at the front desk overnight. Say hello to Assigned Deliveries!
Our Assigned Deliveries feature…
Visitor Compliance for Manufacturing: What is it exactly?
If you work in manufacturing, you’re no stranger to compliance. And while you understand how important different regulations are for safety and security, some guidelines can be a little murky.
One such case is how to handle your facility’s visitors. …
Revisiting EOS
Andy Alsop, our CEO and President, and Tom Foster, our Director of Sales, join the show to discuss their recent trip to the Entrepreneurial Operating System / Traction conference in Indianapolis, Indiana. The Receptionist is company that follows the EOS model, and it was an interesting experience for Tom and Andy to go to the EOS conference for the first time to bring back ideas of not only what we can further implement but also areas we've fallen short as a self-implemented company. We talk about what all that means for the company, as well as what the future might look like.
A Beginner’s Guide To Becoming A Clinical Supervisor
Mental health professionals are naturally drawn to the service and betterment of others. So, it’s no surprise when a therapist begins considering a role as a clinical supervisor.
In addition to helping peers new to the profession and aiding in…
Positioning Administrative Employees For Internal Growth
Any professional golfer knows the key to success is a good caddy. From reading greens to selecting clubs, a caddy is a true expert and far more than just someone who carries a bag. The same can and should be…
360 Group International Implements The Receptionist as Custom Security Solution for Beverly Hills Estate
Mid-2022 presented an unfamiliar challenge for Ryan Lathrop, President of 360 Group International. The private security group was tasked with providing around-the-clock security and surveillance at a multi-acre Beverly Hills estate. The estate was undergoing demolition, construction, and renovation…
How Unspoken Expectations Undermine Quality of Work
Aaron Ferguson is a former product manager who became a leadership coach after years of watching how the things leaders don’t say affect employees’ sense of worth, value, and ability.
Clinical Supervision: How To Prepare For Practice Beyond The Classroom
Congratulations! You’ve completed the academic part of your clinical program. You’re now on your way to put all your knowledge to practice. And as you do so, you’ll have the guidance of your Clinical Supervisor to walk you through your…
EAR Compliance: What Is It And How Is It Different Than ITAR?
At the end of 2022, the U.S. manufacturing growth outpaced the rest of the world. As American domestic manufacturing increases, export trade compliance will become evermore important. This includes Export Administration Regulations (EAR) and its compliance standards.
We’re here to…
Everything You Need To Know To Ensure ITAR Compliance (in 2023)
Do you love sitting in traffic? No. At the same time, are you thankful when your fellow commuters follow the rules of the road for the sake of everyone’s safety? You bet.
Compliance works the same way.
International Traffic in…
People, Profits, Pressure and their Impact on Company Culture
Andrew Bartlow joins the show to give his perspective from a 25-plus-year career as an HR executive and consultant.
Making An Impact During Mental Health Awareness Month
We want to be clear; mental health awareness is important year-round. But as we enter Mental Health Awareness Month, there is even more opportunity to make an impact.
By joining in on the conversations this May about mental health and…
Healing & Wellness Counseling helps manage growing private practice with The Receptionist for iPad
In October 2021, Kerry Diana opened the doors to her private practice, Healing & Wellness Counseling. Soon after, her practice began to grow and she hired a few other clinicians. And although growing a private practice is incredibly exciting,…
Give Your Salon A Makeover With Client Check-In Software
A bustling salon is every owner’s dream, right? But it might not feel that way when your cut and color client is running long and your blowout appointment just walked in.
Your new clients probably find you on the internet,…
Maximize The Receptionist For iPad With These Popular Features
The Receptionist for iPad is here to make your life and your visitor experience easier by automating repetitive tasks and letting you — a human — do what you do best.
That means making sure you have all the information…
Feature Release: A stellar visitor experience with assigned visits
The Receptionist for iPad welcomes our newest feature designed to upgrade your visitor experience and ease anxiety at the front desk: visit assignment!
We built the assigned visits feature primarily for users in the credit union and banking industries, who…
How to be Authentically Imperfect
This episode features a compelling conversation about what it means to be authentically yourself and how to look for and hire for authenticity.
How Mentorship Improves Your Behavioral Health Practice
What do Luke Skywalker, Harry Potter and The Karate Kid have in common? They all triumphed with the help of amazing mentors. And while it might not be realistic to expect your mentor to be of the same caliber as…
Visitor Management Software Simplifies The Check-In Experience
First impressions are crucial in so many aspects of life. It’s why we get concerned when we think we have lettuce in our teeth.
For many businesses, the check-in experience is the first point of contact with their visitors, and…
Implement These Essential Visitor Management Tips at Your Behavioral Health Practice
Looking to improve your visitor experience at your behavioral health practice? Check out these top visitor management tips.
How to be a Relational Investor Through Networking
Dr. Daniel Hallak joins the show to talk about what many might see as a necessary evil of the business world — networking.
Tips to Increase Visitor Safety in Your Chiropractic Office
Looking for ways to increase visitor safety in your chiropractic office? In this post, we look at ways to ensure that your office visitors are safe.
Agile Work Environments and How to Implement One in Your Workplace
The terms “flexible work” and “work-life balance” are often sprinkled into conversations about how a modern company should operate. Both existing employees and new candidates want these concepts. But what are they exactly and what are the tactical changes…
Alchemy coworking levels up member experience with The Receptionist for iPad
The spring of 2022 represented a significant turning point for Shannon Moenkhaus and Tricia Sanders. After receiving notice that the St. Louis area coworking space that housed their businesses was shutting its doors, it was time to find a new…
How to Prevent Quiet Quitting
In this guide, we identify what quiet quitting is and share essential strategies for how to prevent it from happening in your workplace.
How Employee Supremacy Creates a Sense of a Higher Purpose
Raven Lawless, our Customer Onboarding Specialist, shares how the model of Employee Supremacy at The Receptionist has created a higher purpose for her and her role and how she feels valued.
How to Encourage Two-Way Feedback within Your Organization
Two-way feedback is a vital pathway to building trusting teams and driving business growth. Read how you can foster that feedback in your team.
A Guide to Hiring the Best Front Desk Staff for Your Practice
What are the tips for hiring the best front desk staff? In this guide, we look at the best practices for attracting and retaining top talent.
9 Ways to Secure Your Private Practice
Looking for ways to secure your private practice? Here, we share tips on how to prevent theft and violence in your workplace.
Adjusting to Changes in the Status Quo
Dr. Joan Fallon discusses her new book "Goodbye Status Quo" and what it means to be in a "seam time" in history.
How to Create the Best Visitor Path in Your Office
How do you develop the optimal visitor path in your office? In this post, we share tips on how to map out a great path and experience for your visitors.
How to Use Your Visitor Management System to Improve Future Visits
What are the best strategies for improving future office visits? In this post, we share tips on using a visitor management system successfully.
How Employee Supremacy Humanizes the Customer Experience
Rain Hyneman from our Customer Experience team joins Michael in the studio to discuss what Employee Supremacy means to front-line staff working in an organization — customer support — that can sometimes get caught up in Shareholder Supremacy metrics and tactics.
14 Things to Look For When Choosing Visitor Management Software
What should you look for when choosing a visitor management system? In this post, we share a list of top features to consider.
How to De-escalate Angry Encounters at the Reception Desk
How do you deal with angry encounters at the reception desk? In this post, we share tips for de-escalating difficult situations.
7 Affordable Technology Updates to Modernize Your Office
What are some affordable technology updates to make in your office? In this post, we share 7 exciting ways to modernize your office
Customer spotlight: Building a successful private practice
In this episode, we feature Kelly Elise Ulmer, owner of Bloom Counseling and Nutrition in Fort Collins, Colo.
Does a Visitor Management System Hurt Your Human Connection?
How do you use a visitor management system without hurting or losing your human connection? In this post, we share essential tips you need to know.
4 Ways to Optimize Your Pre-Registration Process
Let’s discuss how you can optimize your pre-registration process. Use these tips to improve your visitor’s experience.
How to thrive as an executive assistant
This episode features a conversation with Brooke Bastain, an executive assistant who, as she puts it, sort of "fell into the role" at one of her early employers. But she has since thrived as an executive assistant and is now more than 4 years into her EA position at a Denver-based software company called Conga.
Workplace Trends for 2023
The way we work today is almost unrecognizable to the way our parents and grandparents worked before us. In fact, it’s changed dramatically from when many of us initially entered the workforce. The workplace has transformed more in the span…
6 Ways to Build a Better Workplace Environment for Your Employees
Looking to create a better workplace environment for your employees? In this post, we share tips you can incorporate now.
Top Tips for Securing Your Co-Working Space
What are the top ways to secure your co-working space? In this post, we look at simple ways to improve your on-site security.
Should Your Employees Sign In at the Lobby?
Should your employees sign in at the lobby? In this article, we look at the benefits of implementing a lobby employee sign-in process.
Challenging the 40-hour work week
Joe Sanok is the author of the book "Thursday is the New Friday," where he advocates for more of us to find ways to get out of the construct of the typical 9-to-5, 40-hour work week, to create space to be more creative, to launch side hustles, to rejuvenate our minds and bodies, and in the end, actually accomplish more while enjoying our lives.
Why Use Visitor Badges in Your Workplace?
Should you use visitor badges in your workplace? In this post, we look at the benefits of implementing badge printing into your visitor management process.
Are You Making One of These Common Visitor Check-in Mistakes?
Looking for ways to improve your visitor check-in process? In this post, we look at common visitor management mistakes and how to avoid them.
How to Use Empathy to Improve Your Customer Service
How do you use empathy in customer service? In this post, we share best practices for improving your customer service by being more relatable.
Bloom Counseling prioritizes the patient experience with the help of The Receptionist for iPad
When Licensed Counselor Kelly Elise Ulmer decided to open up her private practice Bloom Counseling and Nutrition during the early months of the COVID-19 pandemic, the timing was a tad unconventional. New, in-person workspaces weren’t exactly proliferating as many of…
Should You Use Video to Improve Your Customer Experience?
Can you use video to improve your customer experience? In this post, we explore how you can incorporate video to build trust with your customers.
10 Essential Tips for Checking In Your Visitors
What are the top tips for checking in your visitors? In this post, we share ways to improve your visitor’s check-in experience.
How our new Director of Customer Experience plans to advance Radical Support®
In this episode, our new Director of Customer Experience, LizAnn Nealing, joins the show for the first time.
The Benefits of Maintaining a Physical Office
Should you keep a physical office? Here, we look at the biggest benefits you’ll gain from keeping your office doors open for both your customers and team.
How to Create a More Sustainable Workplace
Need help creating a sustainable workplace? In this post, we look at simple ways to go green in your organization.
Feature Release: Stay on top of your workplace with visit notes
The Receptionist’s extensive list of visitor management features has a brand new addition: visit notes!
Customers across industries have asked us for a way to append specific visits in their visit log with extra information beyond the data collected during…
A Guide to Using Text Messages to Impress Your Office Visitors
Should you use text messages for office visitors? Absolutely! In this post, we share why and how to send effective text messages to your visitors.
Advocating boldly to change perceptions about executive assistants and receptionists
Mary Ryan, an executive assistant to the CEO of a company called Lev, wrote a post on LinkedIn recounting an all-too-common interaction with someone who clearly didn’t understand the importance of her role. Her story is a powerful message of...
Protect Your Workplace From Cyber Security Threats
What are the top cyber security threats in the workplace? In this post, we examine the most common vulnerabilities and how to reduce them.
10 Solutions to Support Hot Desking in Your Office
What tools do you need to run your hot desking program? In this post, we share 10 essential technologies that will ensure your success.
Pros and Cons of Hybrid Work
Is the hybrid work model right for your organization? In this post, we explore the benefits of hybrid work and some of the biggest challenges.
A conversation with a FABRIC Scholarship winner, Aman Tewolde
In this episode, our Director of Marketing, Michael Ashford, chats with Aman Tewolde, one of the first two recipients of The Receptionist's FABRIC Scholarship.
How to Improve Your Hot Desking Process
Looking for ways to implement and/ or improve your hot desking program? In this post, we share essential tips for adoption and success.
8 Tips to Impress Your Office Visitors
Looking for tips to impress your office visitors? In this post, we share time-tested best practices for welcoming visitors to your office.
5 Ways to Elevate Your Employees’ Workplace Experience
Looking to improve your employee’s workplace experience? In this post, we share tips on how to increase sentiment during your employee’s lifecycle.
A Guide to Hoteling in the Workplace
What is hoteling in the workplace? In this guide, we discuss the what, why, and how of hoteling, along with best practices.
Returning to the Office and How a Visitor Management System Can Help
In this episode, Tom and Michael talk through the ins and outs of implementing a visitor management system as more and more companies are returning to the office in some shape or form.
20 Creative Ways to Use The Receptionist for iPad
Check out these unique ways to use The Receptionist for iPad in your organization. Tips include Zapier integrations for check-ins and check outs.
How to Manage Conflict in the Workplace Respectfully
What are the best ways for managing conflict in the workplace? In this post, we share essential strategies that you can use with your team.
COVID-19 in the Workplace: How to Continue to Protect Your Employees and Visitors in 2022 and Beyond
In this post, we share tips for protecting your workplace post-pandemic. Here’s how to keep your employees and visitors safe in 2022 and beyond.
How to Implement the Receptionist for iPad in Your Office
How do you add a digital receptionist to your office? In this post, we share top considerations and best practices for adding a check-in kiosk to your office.
The Benefits of Using a Visitor Management System in a Post-COVID Workplace
Why use a visitor management system? In this post, we look at the top benefits you’ll receive by using a VMS in 2022 and beyond.
How caring leadership can build a culture of support
We welcome Heather Younger, CEO of an employee engagement consulting and training firm called Employee Fanatix, to the show this episode.
5 Ways to Use Email for Visitor Management
In this post, we share visitor management tips, specifically how to use email to improve your visitor’s experience and increase your office security.
How to Manage Your Business’s Reputation Online
Looking for tips to manage your business's online reputation? In this post, we discuss the top (easy) ways to manage your online reputation.
100 Episodes: Where Does the Show Go From Here?
On this episode, we look back on all we have learned from our first 100 episodes of this podcast and what we’re looking forward to in the future.
How to Use Visitor Data to Improve Your Business’ Day to Day Operations
Are you collecting visitor data? If not, you could miss the chance to optimize your workflow and increase security. Here’s how to use visitor data:
Improve Your On-Campus Security With These Best Practices
What are some of the best ways to improve your on-campus security? In this post, we share how to use a visitor management software to stay secure.
Bring Employee Supremacy to Your Company
On this episode, we talk about how you can become an employee-centered company
How to Implement Radical Support® in Your Workplace
Want to elevate your customer experience? Let’s discuss how to provide your customers with Radical Support® so that they continue to stick around.
5 Myths About Visitor Management Systems
Look, we get it. We understand that you might be skeptical of putting a visitor management system at the front desk of your office or business.
What message will it send to your guests and customers? Will it confuse people?…
Tips for Teams: How to Promote Work-Life Balance
How do you promote work-life balance in your workplace? In this post, we explore what work-life balance is and how to achieve it in your team.
Coworking space protects member health and gathers valuable visitor data with a visitor management system
Coworking space YOUBE opened its doors in Los Angeles in 2021 to provide a unique drop-in experience that allows members the flexibility to book working space by the hour.
Like any business launched or operating since March 2020, staff has…
Humanizing Your Message
No one wants to feel like a robot. Our director of marketing shares examples of how you can make your brand messaging more human.
How to Keep Your Company Culture in a Hybrid Workplace
How do you maintain your culture in a hybrid workplace? In this post, we share tips for identifying your culture and ensuring it stays in tact.
Manufacturer uses visitor management system to streamline check-in process
When electronics manufacturer MVinix moved to a new, larger location, company leaders faced a question: Can we rethink how we manage visitors at the front desk?
A full-time receptionist had managed the front desk at the company’s previous location, but…
How to Use Chatbots to Revolutionize Your Customer Service
Would you like to improve your customer experience? The answer is chatbots. Here, we discuss how to use chatbots for customer service.
Employee Supremacy: How Has it Impacted the Team and the Company
On this episode, we share stories about how employee supremacy has impacted our team.
What is Coworking? (A Beginner-Friendly Guide)
In this post, we discuss coworking, its history, its pros and cons, and how to create your own coworking space.
How to Avoid Employee Burnout
How do you avoid employee burnout? In this post, we share tips on what you can do to reduce or eliminate this on-the-job mental fatigue.
How Supply Chain Woes Have Affected Sales
On this episode, we talk about our experiences with supply chain issues during the pandemic.
Office Management Tools You Need
Would you like to get a handle on office management this year? In this post, we’re sharing a look at which office tools you need to efficiently run your office.
Can’t Find a Reliable Receptionist to Hire? Here’s How to Use Technology as an Effective Replacement
Not able to find a receptionist due to the Great Resignation? In this post, we share an effective receptionist alternative.
Real-Life Examples of Employee vs Shareholder Supremacy
On this episode, we share real stories about why employee supremacy is the only way to be an employee-centered company.
10 Small Ways to Dramatically Improve Workplace Safety
In this guide, we explore easy ways to improve workplace safety and gain benefits, such as increased productivity and employee retention.
Tips for Managing Interns
In this post, we cover tips for how to effectively manage interns. Use these tips to create a rewarding experience for your interns and your organization.