Adjusting to Meet Customer Needs
When it comes to adjusting to meet customer needs, we take an approach that’s collaborative with our customers and within our team.
What Does a “Fun” Office Look Like in the COVID Era?
Office morale may be more important than ever during difficult times like these. Here are a few ways your team can remember to laugh together despite the challenges brought on by the novel coronavirus pandemic.
How to Execute Contactless Visitor Check-In Properly
Reducing the risk of disease transmission in your office lobby requires removing the human interaction and the need for visitors to touch shared check-in tools without creating security risks.
Aligning Your Perks and Benefits with Company Culture and Values
Employee benefits and perks are important, but ideally they’re aligned with your company culture and values and enhance an employee’s experience.
How to Deal With Employee Conflict in a Healthy Way
Employee conflict doesn’t have to detract from productivity at work. Make the best out of a diverse group of thinkers by dealing with conflict in a healthy way.
4 Steps to Supply Chain Compliance
When it comes to keeping their supply chains safe and in line with local regulations, industries’ needs vary.
For example, food manufacturers may need to keep a closer eye on timelines and temperatures to ensure food safety, and manufacturers of…
Having Courageous Conversations about Race and Diversity in the Workplace
Having diversity in the workplace is important, but not just to check a box. We have a courageous conversation with Dr. Ajita Robinson on this episode of the podcast.
3 Examples of Small Businesses That Innovated to Meet a Community Need
Innovative businesses can thrive even through difficult periods by adapting to what customers want and need. Here are a few examples of businesses that successfully created a new service for a local niche market.
Here’s How We Boldly Tackle Business Challenges
Tackling business challenges requires employees and leaders who are willing to be bold and listen respectfully. Here’s how we tackle business challenges at The Receptionist.
NYC co-op ensures resident safety amid COVID reopening with visitor management system
In April 2020, New York City emerged as the epicenter of the COVID-19 outbreak in the United States.
The city shut down in an attempt to stamp out the coronavirus’ spread, confining residents to their apartments, condos, and co-ops, with…
How to Nail Your Job Hunt
Our newest hires share how to nail your job hunt and give insight into the hiring process at The Receptionist.
How COVID-19 Could Change the Way Law Offices Operate
In the course of responding to the COVID-19 pandemic, legal offices have had to change some things about how they work, how they hire, and how they communicate.
Feature Update: Contactless Check-In
The COVID-19 pandemic has forced business leaders around the world to rethink how they welcome visitors through their doors.
As more businesses reopen, it is essential to minimize the risk of spreading any virus or disease through reduced contact opportunities.…
Switch from paper to The Receptionist for iPad proves to be a ‘no-brainer’ for technology-forward Steelhead Composites
When they founded Steelhead Composites in 2014, the company’s leaders made it a point to incorporate technology into every part of the business.
The company is nearly paperless. Employees work on tablets. Data collected throughout daily operations drives business decisions.…
The Downsides of Remote Work
By now, you’ve probably heard and experienced plenty about the advantages of remote work for employers. But before going fully or permanently remote with your staff, consider the disadvantages of remote work.
Is The Customer Always Right?
When it comes to customer requests, is the customer always right? We chat on the podcast about our approach.
What Schools Should Change About Visitor Check-In When They Re-Open
Wondering how school visitor check-in will change in light of the novel coronavirus pandemic? Here are a few of the ways to change the ways you welcome visitors into your educational institution.
What will your post-COVID-19 reception area look like? Here’s how to design a safe, sanitary check-in process that makes your visitors feel comfortable.
Adjusting to the “New Normal” in the Reception Area
What will your post-COVID-19 reception area look like? Here’s how to design a safe, sanitary check-in process that makes your visitors feel comfortable.
The New Normal in the Workplace
Wondering about workplace changes and the new normal as we move through the COVID-19 pandemic? We discuss the new normal on the podcast.
Should You Expand Your Solo Therapy Practice Into a Group Practice?
If you’re considering transitioning from a solo practitioner to group practice, you’ll have to consider your budget, your long-term goals, and even how you like to spend your days.
Feature Update: ID capture visitor field
We are excited to introduce the ability to capture various forms of identification through a new visitor form field in the release of our newest version 4.4.
Users can now assign an ID capture field to any visitor check-in button…
Contactless check-in — a message from The Receptionist CEO Andy Alsop
Last week we sent out a customer survey to better understand the challenges our users are facing as stay-at-home mandates begin to relax and businesses re-open their doors.
So far, we have received tremendous feedback. To those who took the…
Which Industries Can Benefit From ISO Certification?
Is ISO certification right for your business? Learn more about these international standards and how certification can benefit you.
Credit: Shutterstock
Temperature screening — what we’ve found, how we’re responding, and what comes next?
As COVID-19 stay-at-home orders expire and businesses ease into opening their doors, a top concern has emerged: how to keep visitors and employees safe from a virus that hasn’t been eradicated?
When the coronavirus was initially growing into a global…
Having Fun as a Remote Team
Remote teams should be having fun and on the podcast we share all the ways we have fun as a remote team.
Common Mistakes Therapists Make When Starting Their Own Practices
Therapists aiming to start a private therapy practice may run into some unexpected obstacles. Here are some of the most common mistakes to avoid when striking out on your own.
Thriveworks Counseling & Coaching seamlessly switches to The Receptionist for iPad
Thriveworks Counseling and Coaching co-owner Matt Matone’s process to find a simple and effective way to check in clients and notify staff that a guest had arrived was a winding journey.
Matone initially had video cameras installed in the lobby…
An Introduction to Warehouse Management
Any company that sells physical products must store those products before they’re sold to customers. Learn more about your options with these warehouse management basics.
Hiring for Culture Fit with Scalability Solutions
Scalability Solutions helps us hire the right people for our team, and find people who embody our culture and values.
A Guide to Hiring for Cultural Fit
Hiring for cultural fit is essential if you want to build a strong company culture. Here’s how employers can make sure that their team members will be a good fit.
Food and Beverage Manufacturers: An Introduction to Food Traceability
The food traceability tools that your food and beverage manufacturing company uses to track ingredients use can have a huge impact on the appeal of your products in the market.
The Brain Run: Contributing to the Solution for Mental Health Struggles
The Brain Run is a 5K race started by the MindShine Foundation and aims to contribute to the solutions for the challenges around mental health.
How to Encourage Better Relationships Between Sales and Engineering
Has there been any tension between the sales and engineering teams at your tech company? Try these tactics and mindset shifts to improve the way they work together.
The Receptionist for iPad gives compliance peace of mind at Phoenix Innovate
Michael Spalding is no stranger to visitor management systems.
In a previous role at a managed service provider, Spalding — now the Chief Technology and Compliance Officer at Phoenix Innovate in Troy, Mich. — interacted with different digital check-in systems…
3 Awesome Examples of Company Culture Building
Company culture building must be done intentionally. Here’s a selection of companies that are successfully creating those kinds of companies.
Incubators vs. Accelerators vs. Coworking Spaces: What’s the Difference?
Many business accelerators and business incubators offer communal office space in addition to other assets for business owners. But what makes them different than a coworking space? We’ll explain how different organizations are using these terms and what they mean for your organization.
How The Receptionist is Dealing with The Coronavirus
With the Coronavirus pandemic, we talk with founder Andy Alsop about how The Receptionist is dealing with things.
Keeping critical supply chain employees and facilities healthy
The rapid spread of the COVID-19 virus to pandemic levels has launched the world into strange and uncertain times.
While many workers adjust to their new home offices and furry colleagues, many others must still go into work each day…
Our Newest Team Members Talk FABRIC
Our four newest hires are on the podcast talking all about our company culture and their time at The Receptionist so far.
Administrative Privacy Basics for Medical Practitioners
Want to stay HIPAA compliant? Start by observing the following privacy basics for medical practitioners.
Protect Your Office From the Risk of Infectious Disease — Starting in the Lobby
The recent threat of COVID-19 has everyone focused on preventing the spread of disease, both at work and at home.
However, practices like thorough and frequent handwashing and refraining from face-touching have benefits that aren’t limited to the new coronavirus.…
5 Essential Tools for Facilities Managers
With these facilities management tools, managers can keep better track of equipment, inventory, maintenance schedules, and repair requests.
Visitor management system simplifies life for Holistic Consultation and its clients
As technology becomes evermore prevalent in our daily interactions, ensuring a level of care and ease for customers, guests, and visitors has never been more top-of-mind for many business leaders.
For Beth Sertell, Executive Director and Clinical Mental Health Therapist…
Med Rx Partners is Changing Mental Health Care with Their Bold Values
We talk on the podcast with Piper from Med Rx Partners about their bold values and how they’re changing mental health care
How The Receptionist can help you manage coronavirus (COVID-19) safety at your business
The spread of coronavirus (COVID-19) has understandably escalated concerns when it comes to how businesses manage visitors. The virus has made it crucial for workplaces to limit unnecessary person-to-person contact and potential transmission incidents. We’ve heard from many customers looking…
4 Ways to Have More Fun in Your Office
Everyone wants to work in a fun office, but that fun doesn’t happen on its own. To create a fun workplace, you’ll need to cultivate a fun office aesthetic and provide opportunities for employees to have fun together. However, those efforts won’t amount to a fun office unless the right people and culture aren’t in place, as well.
Does Your Coworking Space Stand Out? 3 Examples of Spaces Offering Something Different
As the market for coworking spaces grows, more spaces are finding specialties to set them apart from the competition. Here are just a few ideas for coworking space niches that have been successful.
Front desk visitor management system helps Canteen One better serve its clientele
At many companies, new ideas for products, feature add-ons, and services come from their sales team members, who frequently have the most direct contact with the market they serve.
At Canteen One, a vending and food service management company, it…
Creating a Career Growth Path for Sales Reps
Our Director of Sales shares about professional and personal growth when you’re in a sales rep position.
The Importance of Slowing Down (and Embracing the Office “Turtle Police”)
Slowing down at work is essential if you want to eliminate mistakes that could damage your relationships with customers. Here’s how to encourage employees to take the time to get things right.
4 Easy Ways to be More Authentic With Your Customers
If you’re striving to create a more authentic brand, you need to change a few things about the ways your employees interact with customers.
How a Blade & Timber Yelp Response Embodied Company Culture and Went Viral
We’re joined by Matt Baysinger, founder of Blade & Timber to discuss his viral yelp response to a negative and false review.
How to Build Your Office Visitor Access Policy
An office visitor access policy is a crucial part of keeping your office safe and secure. Here’s exactly what yours should include.
Med Rx Partners advances access to mental health medication management with innovative, efficient, private check-in solution
Piper Buersmeyer envisions a day where there is no shame for people who need and seek out mental healthcare services.
So when Buersmeyer and her business partners launched Med Rx Partners, a clinic providing rapid access to medication management services…
How to Keep Your Coworking Members Happy (And Keep Them Longer)
Your coworking space needs a solid strategy for coworking membership retention. To keep members as long as possible, make sure to focus on the fundamentals and encourage relationships between members.
3 Signs It’s Time to Hire an Executive Assistant
If you’d like to hire an executive assistant, here’s what you should know.
We Now Have a Marketing TEAM!
Now that The Receptionist has a marketing team, we share how we’re collaborating and having fun.
We began 2020 by giving back to SafeHouse Denver
Just because the year-end holiday season is over doesn’t mean we stop thinking of others. Giving back to those in need is a worthy year-round cause.
That’s why we’ve decided to use the month of January, a time of new…
PMI BioPharma reduces check-in time by more than half with The Receptionist for iPad
The staff at PMI BioPharma Solutions in Nashville, Tenn., is no stranger to using visitor check-in technology to manage the company’s many daily visitors.
A researcher and manufacturer of pharmaceutical products, PMI BioPharma started using visitor management software in 2016…
Are You Ready to Expand Your Business Internationally? Here are 4 Things to Consider
Are you ready to expand business internationally? Make sure that you’ve taken the time to research the potential market and make sure your tools are ready to scale.
A “Get-Real” Look at Company Culture with Harry Campbell
Harry Campbell, author of Get-Real Culture shares his life-long learning about company culture.
3 Easy Ways for Small Businesses to Grow Their Mailing Lists
Small businesses can use these easy email list-building tactics to grow their list and land more customers.
How to Get the Most Out of Your Net Promoter Score
The Net Promoter Score has become the industry standard when it comes to gauging customer satisfaction. But you can get even more out of the scores with these NPS best practices.
How do you Measure Customer Happiness?
Measuring customer happiness is important for businesses- here’s how we do that in a meaningful way.
4 Ideas for Attracting New Members to Your Coworking Space
You can attract new coworking members to your space by clarifying your marketing strategy, aligning yourself with key partners, and optimizing your membership packages.
Your Office Needs an Emergency Kit. Here’s How to Build One
Does your workplace have an office emergency kit? Learn more about what you should have on-hand in the case of an emergency.
How The Fielding Group Helps Businesses Scale and Get Clear on Company Culture
Nick Bradley from The Fielding Group shares about helping businesses scale and the importance of company culture.
The Importance of Sales and Marketing Alignment
Sales and marketing alignment is crucial for the success of any business. Here’s how to keep your team working together well and toward the same goals.
5 Types of Common Distractions to Eliminate From Your Office Today
Are your employees suffering from these common office distractions?
How Sales and Engineering Work Together
Wondering how our sales and engineering teams work together? We chat about it on the podcast!
Business Owners: Use These Best Practices for Goal Setting
Business goal setting is crucial. The right goals can ensure that you’re making progress in the right direction. Use these goal-setting tactics to thoughtfully choose the right goals for your business.
5 Tools for Smoother Emergency Evacuations in the Workplace
These emergency evacuation tools for your office can help keep your employees and building occupants safer in the case of a fire or another emergency.
Big Announcement: We are The FABRIC Podcast!
We’re excited to introduce The FABRIC podcast: a shift from what we’ve been doing on The Check-In.
What You Need to Know About Starting a Concierge Medical Practice
If you’re thinking about opening a concierge medical practice, here are a few things to keep in mind.
Feature Update: Google Drive and Dropbox integration
The Receptionist for iPad has added two new integrations to the software that make saving important documents collected during the check-in process even easier.
These latest integrations let customers instantly save and file signed copies of legal documents and agreements…
Visitor Management and Marketing: A Winning Combination
Visitor management marketing can be a powerful tool for businesses who want to make a good impression on visitors.
Unique check-in options help U-Turn Sports Performance Academy manage growing visitor needs
Within the walls of the Richmond, Virginia-based U-Turn Sports Performance Academy exists a multi-faceted and fast-paced ecosystem.
As the name suggests, youth sports development is a major focus for the organization. However, U-Turn’s facility also serves as an event space…
Planning What our Staff will Look Like in 2021
We’re sharing about our 3-year operational plan and what our staff will look like at the end of 2021.
Personalized Workspace Design: What It Is and Why Employees Love It
Personalized workspace design is an important office perk for modern employees. Here’s how to offer it in your workplace.
Feature Update: Zapier integration
The Receptionist for iPad has launched a brand new integration that allows you to increase the scope of The Receptionist platform and trigger events in more of the apps you use daily.
The new Zapier integration allows customers to seamlessly…
Does Your Business Really Need Security Cameras?
Office security cameras can play a key role in the physical security of your business. Here’s what to know as you consider surveillance options for your company.
Spotlight on Katie K. May from Creative Healing
We’re joined on the podcast by Katie K. May from Creative Healing Philly to chat about how she helps teens with their mental health.
How to: Developing the Best Mail and Delivery Policy for Your Office
An office mail policy that addresses how deliveries and packages should be handled can be a crucial part of boosting office security.
5 Ideas for Making Stronger Connections With Your Customers
Every company wants to connect with its customers. In order to forge deeper relationships, try keeping messages simple, personal, and meaningful.
Digital visitor log eliminates safety training headaches for Fairborn Cement Company
Whenever a visitor steps onsite at the 3,500-acre Fairborn Cement Company facility in Fairborn, Ohio, there are many safety precautions in place to ensure each guest’s on-site experience keeps them out of harm’s way.
Every visitor must go through a…
We Started a Culture Club!
Company culture is extremely important to us- we’re sharing about the culture club we created at The Receptionist
Does Your Front Desk Staff Need Emergency Response Training?
Office emergency training can be a powerful tool for your front desk staff. These administrators are uniquely suited to help act in emergency situations. Training can keep both the administrators and the rest of the office safer.
Comparing Phone Booth Options for Your Office
If you’re looking for office phone booths to cut down on the noise and increase privacy in an open office plan, there are many features to consider. Here’s what to look for in your search for an office phone booth.
Writing Like Your Customers Talk
When you’re a business you want to create content that connects and write like your customers talk.
How to Recognize Suspicious Behavior in Your Office Lobby
Good lobby security starts with an observant staff. Make sure they know exactly what to look for when it comes to suspicious behavior that could indicate an impending crime, and how they should alert the rest of the staff.
5 Access Control Strategies That Minimize Risk at Long-Term Care Facilities
Improve the access control at your long-term care facilities and minimize risk to your residents, visitors and staff in the process.
Visitor management system dishes up sweet check-in experience for Bimbo Canada
Managing the hundreds of visitors that Bimbo Canada welcomes each week to its numerous offices dispersed all across Canada used to be a daunting task for Caitlyn Bannister.
Bannister is the Facilities and Leasing Coordinator for Bimbo Canada, a manufacturer…
How The Receptionist does Goals
At The Receptionist, we do goal setting a bit differently; check out how we do goals on this episode of the podcast.
Actual Scripts to Use When You Follow Up With Facility Visitors
If you want to improve your office visitors’ experience, don’t stop when they leave. Follow up using these scripts.
4 Ways Criminals Can Sneak Into Your Office (And How to Stop Them)
These office security tactics can help your front desk staff with identifying potential threats.
Meet the Rest of Us!
Meet three more members of the team at The Receptionist where we chat about life inside and out of the office.
Bustling manufacturing plant handles various types of visitors with digital check-ins
At Hynes Industries, a custom fabricator of roll formed, strip and wire metal products, every day sees numerous visitors pass through the doors of its expansive Youngstown, Ohio, headquarters and Painesville, Ohio, manufacturing plant.
The company buys and processes literally…
Should You Add a Second Office Location? 5 Factors to Consider
Before you invest in a second office location, you need to make sure it won’t hurt your cash flow, operations, or office culture.
“Open Houses” Aren’t Just for Realtors. Here’s Why They’re a Great Marketing Tool for Your Business
You might think of open houses as mostly a real estate tool, but open houses also have benefits for many other kinds of businesses. Here’s why you should open your doors for one of these special events, and how to make the most of it when you do.