4 Time Wasters in Your Small Business

Small business owners often have little margin for error when it comes to time. They have to manage it all — products or services, employees, expenses, marketing, sales, and growth. Simply put, they can’t afford to take their eye off…

Creating a culture that challenges stereotypes

Michael Ashford

David Pfosi, Owner of Edge Construction, discusses the intention he brought to crafting the culture at his company in an industry with a reputation for being a bit more gruff and rough.
Woman wearing a hardhat on phone in warehouse

Directing Warehouse Traffic With Ease

Logistics facilities are a constant flurry of activity. Drivers arrive with deliveries while others prepare to take off with a loaded truck or trailer. Warehouse managers check loads in and out. Workers move freight from truck to warehouse or vice…
A photo of a sign and an iPad with Impact Family Wellness logo on it

Impact Family Wellness Shakes Off the Weight of Paperwork

The average American’s medical debt is significant: as of 2023, we collectively owe over $140 billion to medical providers, hospitals, insurance companies, labs, and more.  This pervasive problem often prevents people from getting necessary medical care whether they have insurance…
Two men shake hands while a woman stands in the background

Upsides of Working with a Dedicated VMS Company

People love bundles, especially when it comes to apps. And for good reason – different software solutions all packaged together with one price sounds pretty appealing. You get multiple functionalities and only have to pay one provider.  But if you’ve…
Rocket ship coming out of a laptop

Leveraging the Offseason to Grow Your Tax Prep Business

In the United States, February through April marks the unofficial “tax season,” but any seasoned tax pro will tell you there’s still plenty of work to be done in the remaining months.  While a tax preparer’s work is never truly…

EOS update: Changes that drive our business

Michael Ashford

The Receptionist President and CEO Andy Alsop is back on the show to cover some significant changes that have occurred in our business over the past few months. As we continue to implement the Entrepreneurial Operating System to its fullest, we're finding ways that our self-implemented process didn't fully align with all that EOS entails.

Engaging employees beyond the paycheck

Michael Ashford

In this conversation, Gregory Offner shares how he views workplace culture, and why he believe more company leaders need to be intentional about helping their employees find purpose and meaning in their roles beyond the paycheck.

Four Ways to Level Up Your Private Practice

Owning a business is a lot like being a parent. Just like children, your business needs care and nurturing in order to grow and be successful. Then add on the extra challenge for people have never done it before, and…

Navigating Expectations in a New Role as a New Team Member

Michael Ashford

In the first episode of 2024, we welcome yet another new team member to the show, Julia Mawdsley, our customer education specialist. Julia discusses what it's been like coming into a new role as a new team member and how she's helped set expectations.
Decorating your therapy office

How to Decorate Your Therapy Office

From our work with therapists and other behavioral health professionals, we have learned that the way you choose to decorate your therapy office can say a lot about you as a person and the way you treat your clients.  Odds…

Reshaping culture during intense growth

Michael Ashford

Company culture can get a bad rap in the business world, often because so few companies do the work to intentionally create it and keep it top-of-mind. Listen to how one organization did it with purpose and intent.
Andy Alsop & Andrew Bartlow Discuss Differing Takes on Leading Employees Through Company Growth

Two Takes on Leading Employees through Company Growth

Michael Ashford

We welcome Andrew Bartlow back to the show for an in-depth and nuanced conversation with our President and CEO, Andy Alsop, about navigating culture and employees through company growth.

Overcoming self-doubt and exceeding expectations

Michael Ashford

This episode features a conversation with Patrick Casale, the founder and creator of All Things Private Practice, a coaching and consulting business he grew out of his own private therapy practice to help other practitioners start their own businesses.

Revisiting EOS

Michael Ashford

Andy Alsop, our CEO and President, and Tom Foster, our Director of Sales, join the show to discuss their recent trip to the Entrepreneurial Operating System / Traction conference in Indianapolis, Indiana. The Receptionist is company that follows the EOS model, and it was an interesting experience for Tom and Andy to go to the EOS conference for the first time to bring back ideas of not only what we can further implement but also areas we've fallen short as a self-implemented company. We talk about what all that means for the company, as well as what the future might look like.
clinical supervisor

A Beginner’s Guide To Becoming A Clinical Supervisor

Mental health professionals are naturally drawn to the service and betterment of others. So, it’s no surprise when a therapist begins considering a role as a clinical supervisor.  In addition to helping peers new to the profession and aiding in…

How Unspoken Expectations Undermine Quality of Work

Michael Ashford

Aaron Ferguson is a former product manager who became a leadership coach after years of watching how the things leaders don’t say affect employees’ sense of worth, value, and ability.
mental health awareness month

Making An Impact During Mental Health Awareness Month

We want to be clear; mental health awareness is important year-round. But as we enter Mental Health Awareness Month, there is even more opportunity to make an impact.  By joining in on the conversations this May about mental health and…

Give Your Salon A Makeover With Client Check-In Software

A bustling salon is every owner’s dream, right? But it might not feel that way when your cut and color client is running long and your blowout appointment just walked in. Your new clients probably find you on the internet,…

How to be Authentically Imperfect

Michael Ashford

This episode features a compelling conversation about what it means to be authentically yourself and how to look for and hire for authenticity.

How Employee Supremacy Humanizes the Customer Experience

Michael Ashford

Rain Hyneman from our Customer Experience team joins Michael in the studio to discuss what Employee Supremacy means to front-line staff working in an organization — customer support — that can sometimes get caught up in Shareholder Supremacy metrics and tactics.

How to thrive as an executive assistant

Michael Ashford

This episode features a conversation with Brooke Bastain, an executive assistant who, as she puts it, sort of "fell into the role" at one of her early employers. But she has since thrived as an executive assistant and is now more than 4 years into her EA position at a Denver-based software company called Conga.
Challenging the 40-hour work week

Challenging the 40-hour work week

Michael Ashford

Joe Sanok is the author of the book "Thursday is the New Friday," where he advocates for more of us to find ways to get out of the construct of the typical 9-to-5, 40-hour work week, to create space to be more creative, to launch side hustles, to rejuvenate our minds and bodies, and in the end, actually accomplish more while enjoying our lives.