Logistics facilities are bustling hubs of activity, and tracking and accounting for all of that movement—from trucks to people to materials—is no small feat. To keep operations running smoothly, there are systems and processes you can put in place that…
Manufacturing facilities must adhere to stricter regulations than many other types of businesses, largely due to safety and compliance concerns.
Collecting important information from guests can cause delays when visitors arrive. Guests must complete certain tasks, such as watching a…
Do you love sitting in traffic? No. At the same time, are you thankful when your fellow commuters follow the rules of the road for the sake of everyone’s safety? You bet. ITAR compliance works the same way.
International Traffic…
In countless movies, television shows, and other popular media, executive assistants, administrative assistants, receptionists, office managers, and other similar roles have been boiled down to a deeply simplified portrayal of office workers who answer phones, greet visitors, file paperwork, and…
Most of us have experienced some type of internal conflict at work during our careers. This is normal and can sometimes help us solve deeper issues. However, if the conflicts begin to disrupt people’s ability to do their jobs or…
In your manufacturing facility, you likely have areas—such as receiving, production, and shipping—that are off-limits for certain personnel and visitors. Depending on what you produce, you may also have clean rooms, climate-controlled areas, or storage for hazardous materials.
What’s more,…
Rachel Duke’s business is thriving—even in the face of disaster.
Rachel, a certified Aesthetic Nurse Specialist, worked as an emergency room nurse for 17 years when burnout started creeping in, so she decided to try something new. After taking a…
Some people know exactly what they want out of their careers. Some people inadvertently come across jobs that suit them well and that they end up loving. And some people pursue careers they think will make them happy and successful…but…
Leadership and career coach Meredith Masse joins The FABRIC to discuss how to craft a career that works for you, and what’s more, how to figure out what that actually is.
If you were to ask 100 employees working for 100 different employers, “What is company culture?” you might get 100 different answers. In simple terms, company culture is “a shared set of values, beliefs, and attitudes that make up an…
The experience you provide your customers matters—possibly more than anything else your business does. Since they’re the reason your business exists, building trust with them is crucial. This trust keeps them coming back to purchase your products or services time…
Introducing Receptful, a visitor management system specifically built and designed for enterprise manufacturing companies.
Small business owners often have little margin for error when it comes to time. They have to manage it all — products or services, employees, expenses, marketing, sales, and growth. Simply put, they can’t afford to take their eye off…
It’s a very special day! Today’s announcement has been years in the works, and we’re so excited to share it with you!
The Receptionist for iPad team is proud to announce the launch of a brand new visitor management software…
Now Available: Check-Out Reminders
The Receptionist for iPad is proud to introduce a new feature to help our customers better maintain visit log accuracy and keep track of their visitors in real time: Check-Out Reminders!
Ensuring that your office’s checked-in…
David Pfosi, Owner of Edge Construction, discusses the intention he brought to crafting the culture at his company in an industry with a reputation for being a bit more gruff and rough.
Logistics facilities are a constant flurry of activity. Drivers arrive with deliveries while others prepare to take off with a loaded truck or trailer. Warehouse managers check loads in and out. Workers move freight from truck to warehouse or vice…
People love bundles, especially when it comes to apps. And for good reason – different software solutions all packaged together with one price sounds pretty appealing. You get multiple functionalities and only have to pay one provider.
But if you’ve…
Entrepreneur Peter Schroeder explains his belief that being financially successful shouldn’t sacrifice his team’s pursuit of bold approaches or healthy boundaries.
In the United States, February through April marks the unofficial “tax season,” but any seasoned tax pro will tell you there’s still plenty of work to be done in the remaining months.
While a tax preparer’s work is never truly…
From scheduled tours to new visitor orientations or executive visits, large numbers of guests arriving at one time can overwhelm your front desk and create a backlog of visitors waiting to check in on your visitor management system. Never fear…
We’re all juggling a lot: families, bills, work, and health, just to name a few. And many people are just one stressful meeting away from burning out completely. There are many demands on our time, and we all have problems…
The Receptionist President and CEO Andy Alsop is back on the show to cover some significant changes that have occurred in our business over the past few months. As we continue to implement the Entrepreneurial Operating System to its fullest, we're finding ways that our self-implemented process didn't fully align with all that EOS entails.
In this conversation, Gregory Offner shares how he views workplace culture, and why he believe more company leaders need to be intentional about helping their employees find purpose and meaning in their roles beyond the paycheck.
Perhaps one of the busiest employees in your organization is your receptionist. They’re constantly handling important duties such as answering the phone, greeting people who walk in the door, and ensuring deliveries go to the right person, among their many…
When the calendar flips over from December to January, accountants and tax preparers enter their busiest time of year. That’s right, it’s everyone’s favorite time: tax season.
While some tax preparers work from home and complete their clients’ taxes virtually,…
Between clients, therapists have only a few minutes to use the restroom, get a drink of water, or answer an email. Also, it must be said that being a therapist can be extremely mentally taxing, so those few minutes between…
Owning a business is a lot like being a parent. Just like children, your business needs care and nurturing in order to grow and be successful. Then add on the extra challenge for people have never done it before, and…
In the first episode of 2024, we welcome yet another new team member to the show, Julia Mawdsley, our customer education specialist. Julia discusses what it's been like coming into a new role as a new team member and how she's helped set expectations.
We're reviewing the year that was 2023 on The FABRIC, including all of the changes we made to the show and the guests we welcomed.
The Receptionist team is delighted to announce that we now support Single Sign-On (SSO) integration! SSO allows your users to bypass the login step for The Receptionist for iPad and use a single set of credentials (i.e. username and password)…
Exploring ways companies can raise awareness about how disabled individuals might experience their workplace and environment.
From our work with therapists and other behavioral health professionals, we have learned that the way you choose to decorate your therapy office can say a lot about you as a person and the way you treat your clients.
Odds…
Company culture can get a bad rap in the business world, often because so few companies do the work to intentionally create it and keep it top-of-mind. Listen to how one organization did it with purpose and intent.
As we return to “normal” life following the pandemic, more and more of us are choosing to do things in person that we had to learn how to do virtually, including therapy. The lockdowns made it challenging, if not impossible,…
We welcome Andrew Bartlow back to the show for an in-depth and nuanced conversation with our President and CEO, Andy Alsop, about navigating culture and employees through company growth.
The Receptionist’s newest visitor management feature will help ensure everyone in your workplace is informed of important events or safety situations. Say hello to Broadcast Notifications!
Broadcast Notifications allow you to send out mass alerts via SMS to everyone who…
At The Receptionist, we understand that every interaction within your private practice influences your client’s overall experience with you, including the moment they walk through the door to check in. As a therapist, you take great care to invest in…
This episode features a conversation with Patrick Casale, the founder and creator of All Things Private Practice, a coaching and consulting business he grew out of his own private therapy practice to help other practitioners start their own businesses.
With The Receptionist’s newest visitor management feature, your employees can have peace of mind that any important deliveries won’t go missing or be left sitting out at the front desk overnight. Say hello to Assigned Deliveries!
Our Assigned Deliveries feature…
If you work in manufacturing, you’re no stranger to compliance. And while you understand how important different regulations are for safety and security, some guidelines can be a little murky. One such case is how to handle your facility’s visitors. …
Andy Alsop, our CEO and President, and Tom Foster, our Director of Sales, join the show to discuss their recent trip to the Entrepreneurial Operating System / Traction conference in Indianapolis, Indiana. The Receptionist is company that follows the EOS model, and it was an interesting experience for Tom and Andy to go to the EOS conference for the first time to bring back ideas of not only what we can further implement but also areas we've fallen short as a self-implemented company. We talk about what all that means for the company, as well as what the future might look like.
Mental health professionals are naturally drawn to the service and betterment of others. So, it’s no surprise when a therapist begins considering a role as a clinical supervisor.
In addition to helping peers new to the profession and aiding in…
Any professional golfer knows the key to success is a good caddy. From reading greens to selecting clubs, a caddy is a true expert and far more than just someone who carries a bag. The same can and should be…
Mid-2022 presented an unfamiliar challenge for Ryan Lathrop, President of 360 Group International. The private security group was tasked with providing around-the-clock security and surveillance at a multi-acre Beverly Hills estate. The estate was undergoing demolition, construction, and renovation…
Aaron Ferguson is a former product manager who became a leadership coach after years of watching how the things leaders don’t say affect employees’ sense of worth, value, and ability.
Congratulations! You’ve completed the academic part of your clinical program. You’re now on your way to put all your knowledge to practice. And as you do so, you’ll have the guidance of your Clinical Supervisor to walk you through your…
Andrew Bartlow joins the show to give his perspective from a 25-plus-year career as an HR executive and consultant.
We want to be clear; mental health awareness is important year-round. But as we enter Mental Health Awareness Month, there is even more opportunity to make an impact.
By joining in on the conversations this May about mental health and…
A bustling salon is every owner’s dream, right? But it might not feel that way when your cut and color client is running long and your blowout appointment just walked in.
Your new clients probably find you on the internet,…
The Receptionist for iPad is here to make your life and your visitor experience easier by automating repetitive tasks and letting you — a human — do what you do best.
That means making sure you have all the information…
The Receptionist for iPad welcomes our newest feature designed to upgrade your visitor experience and ease anxiety at the front desk: visit assignment!
We built the assigned visits feature primarily for users in the credit union and banking industries, who…
This episode features a compelling conversation about what it means to be authentically yourself and how to look for and hire for authenticity.
What do Luke Skywalker, Harry Potter and The Karate Kid have in common? They all triumphed with the help of amazing mentors. And while it might not be realistic to expect your mentor to be of the same caliber as…
First impressions are crucial in so many aspects of life. It’s why we get concerned when we think we have lettuce in our teeth.
For many businesses, the check-in experience is the first point of contact with their visitors, and…
Looking to improve your visitor experience at your behavioral health practice? Check out these top visitor management tips.
Dr. Daniel Hallak joins the show to talk about what many might see as a necessary evil of the business world — networking.
Looking for ways to increase visitor safety in your chiropractic office? In this post, we look at ways to ensure that your office visitors are safe.
The spring of 2022 represented a significant turning point for Shannon Moenkhaus and Tricia Sanders. After receiving notice that the St. Louis area coworking space that housed their businesses was shutting its doors, it was time to find a new…
In this guide, we identify what quiet quitting is and share essential strategies for how to prevent it from happening in your workplace.
Raven Lawless, our Customer Onboarding Specialist, shares how the model of Employee Supremacy at The Receptionist has created a higher purpose for her and her role and how she feels valued.
Two-way feedback is a vital pathway to building trusting teams and driving business growth. Read how you can foster that feedback in your team.
What are the tips for hiring the best front desk staff? In this guide, we look at the best practices for attracting and retaining top talent.
Looking for ways to secure your private practice? Here, we share tips on how to prevent theft and violence in your workplace.
Dr. Joan Fallon discusses her new book "Goodbye Status Quo" and what it means to be in a "seam time" in history.
How do you develop the optimal visitor path in your office? In this post, we share tips on how to map out a great path and experience for your visitors.
What are the best strategies for improving future office visits? In this post, we share tips on using a visitor management system successfully.
Rain Hyneman from our Customer Experience team joins Michael in the studio to discuss what Employee Supremacy means to front-line staff working in an organization — customer support — that can sometimes get caught up in Shareholder Supremacy metrics and tactics.
What should you look for when choosing a visitor management system? In this post, we share a list of top features to consider.
How do you deal with angry encounters at the reception desk? In this post, we share tips for de-escalating difficult situations.
What are some affordable technology updates to make in your office? In this post, we share 7 exciting ways to modernize your office
In this episode, we feature Kelly Elise Ulmer, owner of Bloom Counseling and Nutrition in Fort Collins, Colo.
How do you use a visitor management system without hurting or losing your human connection? In this post, we share essential tips you need to know.
Let’s discuss how you can optimize your pre-registration process. Use these tips to improve your visitor’s experience.
This episode features a conversation with Brooke Bastain, an executive assistant who, as she puts it, sort of "fell into the role" at one of her early employers. But she has since thrived as an executive assistant and is now more than 4 years into her EA position at a Denver-based software company called Conga.
The way we work today is almost unrecognizable to the way our parents and grandparents worked before us. In fact, it’s changed dramatically from when many of us initially entered the workforce. The workplace has transformed more in the span…
Looking to create a better workplace environment for your employees? In this post, we share tips you can incorporate now.
What are the top ways to secure your co-working space? In this post, we look at simple ways to improve your on-site security.
Should your employees sign in at the lobby? In this article, we look at the benefits of implementing a lobby employee sign-in process.
Joe Sanok is the author of the book "Thursday is the New Friday," where he advocates for more of us to find ways to get out of the construct of the typical 9-to-5, 40-hour work week, to create space to be more creative, to launch side hustles, to rejuvenate our minds and bodies, and in the end, actually accomplish more while enjoying our lives.
Should you use visitor badges in your workplace? In this post, we look at the benefits of implementing badge printing into your visitor management process.
Looking for ways to improve your visitor check-in process? In this post, we look at common visitor management mistakes and how to avoid them.
