Heard of employee personas? In this guide, we explain what an employee persona is, why developing these personas will benefit your team, and how to do it.
What is hiring bias and how might it be affecting your company? On today’s episode we talk about how to do the difficult work of addressing bias in hiring situations.
What is a hybrid workplace and should you consider this model for your organization? In this post, we share the pros and cons of hybrid offices.
What are the top customer service trends for 2022? In this post, we predict how customer service will evolve over the next year.
Wonder if it’s possible to have respectful conflict at work? It is, and our podcast guest talks about how to do it well. Learn more about The Receptionist at https://hubs.ly/H0-HP680
Would you like to increase productivity and build a stronger team? You need to promote respect in the workplace. Here’s how to do it:
One of the most frequent requests from potential users and customers alike has been delivered, as we are excited to announce the new native integration between The Receptionist for iPad and Microsoft Teams! We’re excited to provide our customers with…
Searching for tips for improving your one-on-one meetings? Check out this post where we discuss essential meeting strategies you need to know.
On this episode we discuss becoming SOC 2 certified: what that means, what we went through, and why it was important to get this certification. Learn more about The Receptionist at https://hubs.ly/H0-HP680
Would you like to create a safer visitor experience? Check out this simple guide.
Looking to retain your employees? Here’s our top advice for improving employee satisfaction, which will directly increase your retention.
On the podcast, we’re discussing originating a new position at The Receptionist: Our accounts receivable specialist. Learn more about The Receptionist at https://hubs.ly/H0-HP680
Looking for tips on how to build trust in your workplace? In this post, we share a comprehensive list of strategies that promote trust within a team.
Should you install wayfinding digital signage in your office? In this post, we look at the benefits of using this modern technology to guide your visitors.
We want to see a movement happen in business: from shareholder supremacy to employee supremacy. Our founder shares details and reasons why on the podcast. Learn more about The Receptionist at https://hubs.ly/H0-HP680
Here’s your unofficial guide to welcoming your employees back to work after COVID-19. Use these tips to smooth the transition.
Looking for tips on how to safely reopen your business after COVID-19? In this post, we share essential tips and best practices to follow.
We’ve always been a semi-remote team, but now we have two remote employees. We chat with them on the podcast. Learn more about The Receptionist at https://hubs.ly/H0-HP680
What do you do if there’s suspicious activity in your lobby? In this post, we share top tips for keeping your staff and your guests safe.
On the hunt for the perfect adjustable desk for your office? We discuss the benefits of adjustable desks and how to find the right one for your space.
On the podcast we talk about our rivals, not competitors, and how we consider them in our sales and marketing departments. Learn more about The Receptionist at https://hubs.ly/H0-HP680
How do you use video surveillance in your front office? In this post, we share tips on how to legally and effectively use video in your office.
Looking for ways to improve your waiting room experience? In this post, we look at 9 exciting tools to use that will enhance your visitor’s experience.
In the world of traditional marketing, finding opportunities to be bold and create humanized connections can set you apart from your rivals. Learn more about The Receptionist at https://hubs.ly/H0-HP680
Looking for advice on how to create a more efficient office? In this post, we share tips on how to set your team up to be more productive.
What are the benefits of paperless visitor registration? In this post, we explain why you should recycle the paper and opt for a digital check-in process.
On the podcast, we discuss what job trauma is and how our team member’s experiences inform our current choices about who we are as a company. Learn more about The Receptionist at https://hubs.ly/H0-HP680
Are you looking for ways to welcome your team back to the office? In this post, we share fun ideas that will ease the transition to in-person work.
How has COVID-19 changed office management? In this post, we look at the top lessons we’ve discovered about office management during the pandemic.
As a sales team, focusing on numbers and metrics is usually the norm, but our team is working on being infinite-game minded in our approach to sales. Learn more about The Receptionist at https://hubs.ly/H0-HP680
The majority of workplaces in the US have caregiver employees. In this post, we give you tips on how to support these employees.
Would you like to increase efficiency with your team? Check out this supersized list of team collaboration tools.
Being innovative can feel like a challenging task and something that only certain people can be. But guess what? Innovation is everybody’s business. Learn more about The Receptionist at https://hubs.ly/H0-HP680
Here’s a look at how COVID-19 has impacted the way that we meet and interact with our co-workers and customers.
Make sure that when you offer WiFi to your office guests, you do so in a way that doesn’t compromise security or convenience.
Learn about our Just Cause, a critical part of being an Infinite Company based on Simon Sinek’s concept of the Infinite Game. Learn more about The Receptionist at https://hubs.ly/H0-HP680
The Ohio School of Phlebotomy in Columbus, Ohio, provides training and education in phlebotomy and related fields to prepare its students for long and successful careers in healthcare. In order to maintain the school’s high standard of education, stay approved…
When long-term care facilities increase their use of technology, their residents’ health can improve. Here are a few ways that long-term care facility managers are using technology for better patient outcomes.
If you’re transitioning to a hybrid workplace, try one of these hot-desking apps to help you manage office space.
We love happy customers-- using customer reviews and featuring businesses on our site allow us to highlight our customer’s stories. Learn more about The Receptionist at https://hubs.ly/H0-HP680
Modern office energy savings require a blend of the latest tech tools and people who are willing to put the work in.
As more and more companies invite employees back to the office full-time after many months of fully remote work during the COVID-19 pandemic, it’s worth taking a moment to consider how in-person teamwork and expectations for collaboration will change.
Our Founder discusses the CEO Evolution: How his role changed as we grew from an early startup to a later-stage startup. Learn more about The Receptionist at https://hubs.ly/H0-HP680
More and more employers are choosing to give employees the same special treatment that office visitors typically receive. This includes warm greetings, a sense of hospitality, and even an official check-in.
As we begin to move beyond the COVID-19 pandemic, here are some ways that long-term care facility directors can permanently redesign lobbies to maximize safety for their residents, staff, and visitors.
On the podcast, we’re talking about the state of marketing in 2021: the strategies we invest in and some considerations you’ll want to make.
As office tools get smarter, your office manager and front desk staff has more options at their disposal. Here’s what you need to know about the evolving role of AI in office management.
If you want to build a customer-focused culture, you need to stay on top of customer support trends. Here are the trends we’re following in 2021.
Remaining capital efficient as a bootstrapped startup is important to us; our founder Andy Alsop shares why and how we aim to be capital efficient.
The front desk at The University of Calgary Downtown Campus is constantly bustling with visitors. As with any educational institution, those guests are often there for very different reasons. From students and instructors to campus staff, contractors, and cleaners,…
If you’re working on your long-term care facility hiring plan, you may be wondering what to look for in an ideal front-desk staff. Here are the qualities we suggest assessing in the interview process for a long-term care facility receptionist.
Optimizing your organization’s physical infrastructure and tools requires a perfect blend of human skills and technological tools. Here’s when to use each resource.
When creating an online event like a webinar or a demo, it’s time to change things up. Here’s how we make our live demos enjoyable.
Visitor records can play an important role in regulatory compliance, especially if your company is in certain industries or is responsible for handling certain materials.
Opening a new office is never an easy undertaking. Doing so during a global pandemic presents even more obstacles. Before Modern PURAIR, a full-service indoor air quality company, could open its new headquarters in Kelowna, British Columbia, the company required…
Just like any other business, long-term care facilities must get clear on what sets their services apart from competitors and stay in touch with what patients want in their care.
When it comes to solving problems and working effectively, a frenzied pace can be problematic. Enter, The Turtle Police.
If your office has adopted a flex work policy due to COVID-19 , it’s time to check in and assess its effectiveness.
Here’s how long-term care facility visitation policies will change in the future as we move forward with the knowledge gained from the COVID-19 pandemic.
When we learned about Simon Sinek’s concepts about business and leadership being an infinite game, we realized the synergy with how we operate.
If your company isn’t in a position to hire a full-time executive team, you might want to consider hiring executives for just a few days a week. Here’s what you need to know about the trend of “fractional hiring.”
Your office isn’t ready for a digital guest check-in system until you’ve established who will be responsible for making sure the program is updated and easy to use.
At The Receptionist, we use standups over slack and zoom (and eventually in person) to enhance communication and connection within the team.
Some of the ways that offices have had to adapt to COVID-19 may have increased certain security risks. However, you can keep your office safe by learning the best practices for office security after COVID-19.
There may be as many types of corporate culture as there are companies, but thinking about the most common factors that set companies apart clarifies the advantages of each approach.
Many founders wonder “When are you no longer a startup?” Our Founder discusses this idea on the podcast.
These five customer support metrics may not show up on your help desk dashboard, but they can give you a ton of insight into how well your customer support operations are working.
Simple contact tracing methods for the office leverage the power of tools you may already be using to keep better track of who has contact with whom.
Assuming positive intent in the workplace may seem simple, but it requires more than you might initially think.
Collecting office visitor data can seem like a low priority, but it comes in handy in many unexpected ways. Consider tracking these visit types to get insights into office design, employee resources, and more.
Even before health and wellness co-working space WellnessSpace opened its doors in Houston, Texas, during the pandemic, co-founders Sunny Somaiya and Dr. Sonia Krish knew that the visitor experience would not look like what many are used to at healthcare…
If you’re expecting to grow your business in the near future, you should have a hiring plan. Here’s how to create one.
With many people working remotely, it’s important to understand how to excel at remote work.
Although an office redesign always comes with some headaches, the era of COVID-19 might actually be a more convenient time than most to rethink your front office’s design and aesthetic. Here’s what to think in an office lobby redesign.
In our latest blog post, we break down which office lobby tasks are best handled by technology, and which are best handled by a live front office staff.
The Vision Traction Organizer (VTO) is a tool our team has used for several years that has transformed our business. Here’s how.
A strong workplace culture is crucial for success. Make sure to avoid the following culture-building mistakes, which can contaminate the values you’ve worked hard to instill.
Office administration post-pandemic may look much different than it did beforehand.
Our leadership team shares their 2020 reflections and planning for 2021. Even with the challenges of 2020, we have a lot to be thankful for.
Safer in-person meetings can reduce or even practically eliminate the chance that disease will spread in the workplace. When-in person meetings are necessary, use these best practices.
Your managers need a plan for promoting administrative assistants so that you can retain the best talent over the long-term.
Returning to work is on everyone’s mind as we wrap up 2020. We share what we’ve learned from customers about returning to work safely.
Maintaining company culture is a lot easier when people aren’t stressed out. Here’s how to keep acting according to your values even when times are tough.
Our latest feature updates for The Receptionist for iPad are all about analytics that give you even more information about who’s coming to your office, who they’re seeing, and what days are busiest for your team. Visit Analytics by Day…
Disinfection and social distancing may be a little easier with help from these COVID-19 office safety tools.
On the podcast, we chat about our enterprise sales growth in 2020: what changed, what we learned, and where we’re going.
All businesses, especially small ones, have to deal with people stopping in unannounced to try to sell their services or solicit donations.
These time-saving apps for admin professionals allow your front desk staff to save hours of manual work on jobs like note taking, visitor check-in, and executive assistance.
Being an authentic presenter who engages people is a great goal, but how do you do that? Check out these tips from Pitch Lab.
Evaluating office door lock options? We explain what to consider when it comes to convenience and security in choosing a commercial door lock.
Leaders have to back up their values and policies with their own words, actions, and body language. In this post, we explore all the ways leaders are responsible for establishing company values.
Our strong company culture has carried us through this pandemic. Here’s an update from our founder about how we’re handling COVID-19.
You may have assumed that visitor management doesn’t deserve much attention at your office. However, that all depends on what you think the term “visitor management” actually means. Read on as we debunk the top three visitor management myths.
It’s an employers’ responsibility to ensure their employees’ optimal productivity through smart office design, office culture that encourages deep work, and a conscious effort to eliminate distractions.
If you want to differentiate yourself and cut through the noise, then creating authentic videos is what you’re looking for.
Office visitor logs have taken on more importance in light of pandemic-related health concerns. Does your office log need an upgrade? Take these steps to design the perfect visitor log for your office.
The COVID-19 pandemic has shone a new spotlight on the importance of the transportation and logistics industry. With more people eating and working at home, well-stocked grocery store shelves and on-time package delivery have never been more imperative. One of…
A word like “respect” may seem like it’s clear enough, but in practice, it may mean very different things to different people. Here’s what respect at work looks like to us at The Receptionist for iPad.
It’s important to onboard remote employees well. Our team shares how we help new employees get settled into their role and within the team.