What are the tips for hiring the best front desk staff? In this guide, we look at the best practices for attracting and retaining top talent.
Looking for ways to secure your private practice? Here, we share tips on how to prevent theft and violence in your workplace.
Dr. Joan Fallon discusses her new book "Goodbye Status Quo" and what it means to be in a "seam time" in history.
How do you develop the optimal visitor path in your office? In this post, we share tips on how to map out a great path and experience for your visitors.
What are the best strategies for improving future office visits? In this post, we share tips on using a visitor management system successfully.
Rain Hyneman from our Customer Experience team joins Michael in the studio to discuss what Employee Supremacy means to front-line staff working in an organization — customer support — that can sometimes get caught up in Shareholder Supremacy metrics and tactics.
What should you look for when choosing a visitor management system? In this post, we share a list of top features to consider.
How do you deal with angry encounters at the reception desk? In this post, we share tips for de-escalating difficult situations.
What are some affordable technology updates to make in your office? In this post, we share 7 exciting ways to modernize your office
In this episode, we feature Kelly Elise Ulmer, owner of Bloom Counseling and Nutrition in Fort Collins, Colo.
How do you use a visitor management system without hurting or losing your human connection? In this post, we share essential tips you need to know.
Let’s discuss how you can optimize your pre-registration process. Use these tips to improve your visitor’s experience.
This episode features a conversation with Brooke Bastain, an executive assistant who, as she puts it, sort of "fell into the role" at one of her early employers. But she has since thrived as an executive assistant and is now more than 4 years into her EA position at a Denver-based software company called Conga.
The way we work today is almost unrecognizable to the way our parents and grandparents worked before us. In fact, it’s changed dramatically from when many of us initially entered the workforce. The workplace has transformed more in the span…
Looking to create a better workplace environment for your employees? In this post, we share tips you can incorporate now.
What are the top ways to secure your co-working space? In this post, we look at simple ways to improve your on-site security.
Should your employees sign in at the lobby? In this article, we look at the benefits of implementing a lobby employee sign-in process.
Joe Sanok is the author of the book "Thursday is the New Friday," where he advocates for more of us to find ways to get out of the construct of the typical 9-to-5, 40-hour work week, to create space to be more creative, to launch side hustles, to rejuvenate our minds and bodies, and in the end, actually accomplish more while enjoying our lives.
Should you use visitor badges in your workplace? In this post, we look at the benefits of implementing badge printing into your visitor management process.
Looking for ways to improve your visitor check-in process? In this post, we look at common visitor management mistakes and how to avoid them.
How do you use empathy in customer service? In this post, we share best practices for improving your customer service by being more relatable.
When Licensed Counselor Kelly Elise Ulmer decided to open up her private practice Bloom Counseling and Nutrition during the early months of the COVID-19 pandemic, the timing was a tad unconventional. New, in-person workspaces weren’t exactly proliferating as many of…
Can you use video to improve your customer experience? In this post, we explore how you can incorporate video to build trust with your customers.
What are the top tips for checking in your visitors? In this post, we share ways to improve your visitor’s check-in experience.
In this episode, our new Director of Customer Experience, LizAnn Nealing, joins the show for the first time.
Should you keep a physical office? Here, we look at the biggest benefits you’ll gain from keeping your office doors open for both your customers and team.
Need help creating a sustainable workplace? In this post, we look at simple ways to go green in your organization.
The Receptionist’s extensive list of visitor management features has a brand new addition: visit notes! Customers across industries have asked us for a way to append specific visits in their visit log with extra information beyond the data collected during…
Should you use text messages for office visitors? Absolutely! In this post, we share why and how to send effective text messages to your visitors.
Mary Ryan, an executive assistant to the CEO of a company called Lev, wrote a post on LinkedIn recounting an all-too-common interaction with someone who clearly didn’t understand the importance of her role. Her story is a powerful message of...
What are the top employee retention strategies that you need to implement now to keep your best talent? Learn more here:
What are the top cyber security threats in the workplace? In this post, we examine the most common vulnerabilities and how to reduce them.
What tools do you need to run your hot desking program? In this post, we share 10 essential technologies that will ensure your success.
Is the hybrid work model right for your organization? In this post, we explore the benefits of hybrid work and some of the biggest challenges.
In this episode, our Director of Marketing, Michael Ashford, chats with Aman Tewolde, one of the first two recipients of The Receptionist's FABRIC Scholarship.
In this post, we discuss the best hiring practices for organizations in 2022. Use these tips to attract and hire top talent.
Looking for ways to implement and/ or improve your hot desking program? In this post, we share essential tips for adoption and success.
Looking for tips to impress your office visitors? In this post, we share time-tested best practices for welcoming visitors to your office.
Looking to improve your employee’s workplace experience? In this post, we share tips on how to increase sentiment during your employee’s lifecycle.
What is hoteling in the workplace? In this guide, we discuss the what, why, and how of hoteling, along with best practices.
In this episode, Tom and Michael talk through the ins and outs of implementing a visitor management system as more and more companies are returning to the office in some shape or form.
Check out these unique ways to use The Receptionist for iPad in your organization. Tips include Zapier integrations for check-ins and check outs.
What are the best ways for managing conflict in the workplace? In this post, we share essential strategies that you can use with your team.
In this post, we share tips for protecting your workplace post-pandemic. Here’s how to keep your employees and visitors safe in 2022 and beyond.
How do you add a digital receptionist to your office? In this post, we share top considerations and best practices for adding a check-in kiosk to your office.
Why use a visitor management system? In this post, we look at the top benefits you’ll receive by using a VMS in 2022 and beyond.
We welcome Heather Younger, CEO of an employee engagement consulting and training firm called Employee Fanatix, to the show this episode.
In this post, we share visitor management tips, specifically how to use email to improve your visitor’s experience and increase your office security.
Looking for tips to manage your business's online reputation? In this post, we discuss the top (easy) ways to manage your online reputation.
On this episode, we look back on all we have learned from our first 100 episodes of this podcast and what we’re looking forward to in the future.
Are you collecting visitor data? If not, you could miss the chance to optimize your workflow and increase security. Here’s how to use visitor data:
What are some of the best ways to improve your on-campus security? In this post, we share how to use a visitor management software to stay secure.
On this episode, we talk about how you can become an employee-centered company
Want to elevate your customer experience? Let’s discuss how to provide your customers with Radical Support® so that they continue to stick around.
Look, we get it. We understand that you might be skeptical of putting a visitor management system at the front desk of your office or business. What message will it send to your guests and customers? Will it confuse people?…
How do you promote work-life balance in your workplace? In this post, we explore what work-life balance is and how to achieve it in your team.
Coworking space YOUBE opened its doors in Los Angeles in 2021 to provide a unique drop-in experience that allows members the flexibility to book working space by the hour. Like any business launched or operating since March 2020, staff has…
No one wants to feel like a robot. Our director of marketing shares examples of how you can make your brand messaging more human.
How do you maintain your culture in a hybrid workplace? In this post, we share tips for identifying your culture and ensuring it stays in tact.
When electronics manufacturer MVinix moved to a new, larger location, company leaders faced a question: Can we rethink how we manage visitors at the front desk? A full-time receptionist had managed the front desk at the company’s previous location, but…
Would you like to improve your customer experience? The answer is chatbots. Here, we discuss how to use chatbots for customer service.
On this episode, we share stories about how employee supremacy has impacted our team.
In this post, we discuss coworking, its history, its pros and cons, and how to create your own coworking space.
How do you avoid employee burnout? In this post, we share tips on what you can do to reduce or eliminate this on-the-job mental fatigue.
On this episode, we talk about our experiences with supply chain issues during the pandemic.
Would you like to get a handle on office management this year? In this post, we’re sharing a look at which office tools you need to efficiently run your office.
Not able to find a receptionist due to the Great Resignation? In this post, we share an effective receptionist alternative.
On this episode, we share real stories about why employee supremacy is the only way to be an employee-centered company.
In this guide, we explore easy ways to improve workplace safety and gain benefits, such as increased productivity and employee retention.
In this post, we cover tips for how to effectively manage interns. Use these tips to create a rewarding experience for your interns and your organization.
In this episode, we discuss long-term approaches to establishing a hybrid work policy.
Looking for virtual team-building activities to try? Check out our fun list.
Looking for ways to improve your employee safety training? In this post, we share tips to ensure that your employees stay safe at work.
On this episode we’re talking about why it’s important for companies to be clear on their values.
Let’s take a look at the various ways you can use your visitor management system to improve your security and visitor experience.
Heard of employee personas? In this guide, we explain what an employee persona is, why developing these personas will benefit your team, and how to do it.
Operations managers have a lot of roles to fill in an organization. These 5 tips will help them focus on what’s important.
What is hiring bias and how might it be affecting your company? On today’s episode we talk about how to do the difficult work of addressing bias in hiring situations.
What is a hybrid workplace and should you consider this model for your organization? In this post, we share the pros and cons of hybrid offices.
What are the top customer service trends for 2022? In this post, we predict how customer service will evolve over the next year.
Wonder if it’s possible to have respectful conflict at work? It is, and our podcast guest talks about how to do it well. Learn more about The Receptionist at https://hubs.ly/H0-HP680
Would you like to increase productivity and build a stronger team? You need to promote respect in the workplace. Here’s how to do it:
One of the most frequent requests from potential users and customers alike has been delivered, as we are excited to announce the new native integration between The Receptionist for iPad and Microsoft Teams! We’re excited to provide our customers with…
Searching for tips for improving your one-on-one meetings? Check out this post where we discuss essential meeting strategies you need to know.
On this episode we discuss becoming SOC 2 certified: what that means, what we went through, and why it was important to get this certification. Learn more about The Receptionist at https://hubs.ly/H0-HP680
Would you like to create a safer visitor experience? Check out this simple guide.
Looking to retain your employees? Here’s our top advice for improving employee satisfaction, which will directly increase your retention.
On the podcast, we’re discussing originating a new position at The Receptionist: Our accounts receivable specialist. Learn more about The Receptionist at https://hubs.ly/H0-HP680
Extreme weather, bomb threats, combustible dust explosions: all events that require companies to switch on emergency gear. Since these situations invariably cause panic, having a solid emergency evacuation plan in place is the best way to handle them. OSHA has …
Looking for tips on how to build trust in your workplace? In this post, we share a comprehensive list of strategies that promote trust within a team.
Should you install wayfinding digital signage in your office? In this post, we look at the benefits of using this modern technology to guide your visitors.
We want to see a movement happen in business: from shareholder supremacy to employee supremacy. Our founder shares details and reasons why on the podcast. Learn more about The Receptionist at https://hubs.ly/H0-HP680
Here’s your unofficial guide to welcoming your employees back to work after COVID-19. Use these tips to smooth the transition.
A digital newsletter is an excellent way to stay top of mind for your customers and prospects. Whether it’s a daily digest (think: news organizations), a weekly wrap-up (for sites and blogs that publish often), or a monthly update (most…
Looking for tips on how to safely reopen your business after COVID-19? In this post, we share essential tips and best practices to follow.
“Scheduling is my favorite thing!” said no one, ever. Whether it’s for desks and rooms at your coworking space, or for meetings or events, booking time and space is usually much more complicated than it needs to be. Here are…
We’ve always been a semi-remote team, but now we have two remote employees. We chat with them on the podcast. Learn more about The Receptionist at https://hubs.ly/H0-HP680
What do you do if there’s suspicious activity in your lobby? In this post, we share top tips for keeping your staff and your guests safe.