How to Use Employee Personas to Improve Your Workplace
Heard of employee personas? In this guide, we explain what an employee persona is, why developing these personas will benefit your team, and how to do it.
Addressing Hiring Biases
What is hiring bias and how might it be affecting your company? On today’s episode we talk about how to do the difficult work of addressing bias in hiring situations.
What is a Hybrid Workplace?
What is a hybrid workplace and should you consider this model for your organization? In this post, we share the pros and cons of hybrid offices.
Customer Service Trends You Need to Know for 2022
What are the top customer service trends for 2022? In this post, we predict how customer service will evolve over the next year.
How to Have Respectful Conflict at Work
Wonder if it’s possible to have respectful conflict at work? It is, and our podcast guest talks about how to do it well. Learn more about The Receptionist at https://hubs.ly/H0-HP680
Respect in the Workplace: Why It Matters and How to Promote It
Would you like to increase productivity and build a stronger team? You need to promote respect in the workplace. Here’s how to do it:
Feature Release: Microsoft Teams integration
One of the most frequent requests from potential users and customers alike has been delivered, as we are excited to announce the new native integration between The Receptionist for iPad and Microsoft Teams!
We’re excited to provide our customers with…
How to Improve Your One-on-One Employee Meetings
Searching for tips for improving your one-on-one meetings? Check out this post where we discuss essential meeting strategies you need to know.
Becoming SOC 2 Certified
On this episode we discuss becoming SOC 2 certified: what that means, what we went through, and why it was important to get this certification. Learn more about The Receptionist at https://hubs.ly/H0-HP680
How to Create a Safer Visitor Experience
Would you like to create a safer visitor experience? Check out this simple guide.
How to Reduce Employee Turnover
Looking to retain your employees? Here’s our top advice for improving employee satisfaction, which will directly increase your retention.
Originating a New Position at The Receptionist
On the podcast, we’re discussing originating a new position at The Receptionist: Our accounts receivable specialist. Learn more about The Receptionist at https://hubs.ly/H0-HP680
8 Ways to Build Trust in Your Workplace
Looking for tips on how to build trust in your workplace? In this post, we share a comprehensive list of strategies that promote trust within a team.
Here’s Why You Need Wayfinding Digital Signage in Your Office
Should you install wayfinding digital signage in your office? In this post, we look at the benefits of using this modern technology to guide your visitors.
From Shareholder Supremacy to Employee Supremacy
We want to see a movement happen in business: from shareholder supremacy to employee supremacy. Our founder shares details and reasons why on the podcast. Learn more about The Receptionist at https://hubs.ly/H0-HP680
Employees Returning to Work Post-Pandemic? Here’s How to Prepare for a Safe Return
Here’s your unofficial guide to welcoming your employees back to work after COVID-19. Use these tips to smooth the transition.
A Guide to Safely Reopening Your Business to Visitors
Looking for tips on how to safely reopen your business after COVID-19? In this post, we share essential tips and best practices to follow.
Team Update: From Semi-Remote to Fully Remote for Two Members of Our Team
We’ve always been a semi-remote team, but now we have two remote employees. We chat with them on the podcast. Learn more about The Receptionist at https://hubs.ly/H0-HP680
How to Handle Suspicious Activity In Your Lobby
What do you do if there’s suspicious activity in your lobby? In this post, we share top tips for keeping your staff and your guests safe.
How “Smart Workstations” Can Make Your Team More Productive
On the hunt for the perfect adjustable desk for your office? We discuss the benefits of adjustable desks and how to find the right one for your space.
What About Our Rivals?
On the podcast we talk about our rivals, not competitors, and how we consider them in our sales and marketing departments. Learn more about The Receptionist at https://hubs.ly/H0-HP680
How to Use Video Surveillance in Your Front Office
How do you use video surveillance in your front office? In this post, we share tips on how to legally and effectively use video in your office.
9 New Technologies to Improve Your Waiting Room Experience
Looking for ways to improve your waiting room experience? In this post, we look at 9 exciting tools to use that will enhance your visitor’s experience.
Being Bold: Creating Humanized Connections Through Marketing
In the world of traditional marketing, finding opportunities to be bold and create humanized connections can set you apart from your rivals. Learn more about The Receptionist at https://hubs.ly/H0-HP680
How to Create a More Efficient Workplace
Looking for advice on how to create a more efficient office? In this post, we share tips on how to set your team up to be more productive.
9 Benefits of Paperless Visitor Registration
What are the benefits of paperless visitor registration? In this post, we explain why you should recycle the paper and opt for a digital check-in process.
How Past Job Trauma Informs Our Current Conversations and Choices
On the podcast, we discuss what job trauma is and how our team member’s experiences inform our current choices about who we are as a company. Learn more about The Receptionist at https://hubs.ly/H0-HP680
A Few Fun Ways to Welcome Your Team Back to In-Person Work
Are you looking for ways to welcome your team back to the office? In this post, we share fun ideas that will ease the transition to in-person work.
14 Lessons Learned From COVID-19 That Will Continue to Affect Office Management
How has COVID-19 changed office management? In this post, we look at the top lessons we’ve discovered about office management during the pandemic.
Bringing an Infinite Game-Minded Approach to Sales
As a sales team, focusing on numbers and metrics is usually the norm, but our team is working on being infinite-game minded in our approach to sales. Learn more about The Receptionist at https://hubs.ly/H0-HP680
The Emerging Field of Care Coaches for Caregiver Employees
The majority of workplaces in the US have caregiver employees. In this post, we give you tips on how to support these employees.
48 New Collaboration Tools to Try With Your Team
Would you like to increase efficiency with your team? Check out this supersized list of team collaboration tools.
Innovation is Everybody’s Business
Being innovative can feel like a challenging task and something that only certain people can be. But guess what? Innovation is everybody’s business. Learn more about The Receptionist at https://hubs.ly/H0-HP680
7 Trends and Facts About How We Meet Today
Here’s a look at how COVID-19 has impacted the way that we meet and interact with our co-workers and customers.
4 Best Practices for Offering Guest WiFi at Your Office
Make sure that when you offer WiFi to your office guests, you do so in a way that doesn’t compromise security or convenience.
Discovering our Bold Just Cause
Learn about our Just Cause, a critical part of being an Infinite Company based on Simon Sinek’s concept of the Infinite Game. Learn more about The Receptionist at https://hubs.ly/H0-HP680
Visitor management system helps Ohio School of Phlebotomy upgrade from paper and stay compliant
The Ohio School of Phlebotomy in Columbus, Ohio, provides training and education in phlebotomy and related fields to prepare its students for long and successful careers in healthcare.
In order to maintain the school’s high standard of education, stay approved…
How Long-Term Care Facilities are Using Technology to Generate Better Patient Outcomes
When long-term care facilities increase their use of technology, their residents’ health can improve. Here are a few ways that long-term care facility managers are using technology for better patient outcomes.
6 Hot-Desking Apps to Try for Your Office
If you’re transitioning to a hybrid workplace, try one of these hot-desking apps to help you manage office space.
How We Gather and Utilize Customer Reviews and Featured Business Stories
We love happy customers-- using customer reviews and featuring businesses on our site allow us to highlight our customer’s stories. Learn more about The Receptionist at https://hubs.ly/H0-HP680
Modern Office Energy-Saving Opportunities: Jobs for Both Humans and Tech
Modern office energy savings require a blend of the latest tech tools and people who are willing to put the work in.
Thoughts on How Teamwork Will Change as We Return to Work
As more and more companies invite employees back to the office full-time after many months of fully remote work during the COVID-19 pandemic, it’s worth taking a moment to consider how in-person teamwork and expectations for collaboration will change.
The CEO Evolution: From Early to Later-Stage Startup
Our Founder discusses the CEO Evolution: How his role changed as we grew from an early startup to a later-stage startup. Learn more about The Receptionist at https://hubs.ly/H0-HP680
Why (and How) to Treat Employees More Like Visitors
More and more employers are choosing to give employees the same special treatment that office visitors typically receive. This includes warm greetings, a sense of hospitality, and even an official check-in.
Best Practices for Lobby Design in Long-Term Care Facilities
As we begin to move beyond the COVID-19 pandemic, here are some ways that long-term care facility directors can permanently redesign lobbies to maximize safety for their residents, staff, and visitors.
The State of Marketing in 2021
On the podcast, we’re talking about the state of marketing in 2021: the strategies we invest in and some considerations you’ll want to make.
The Evolving Role of AI in Office Management
As office tools get smarter, your office manager and front desk staff has more options at their disposal. Here’s what you need to know about the evolving role of AI in office management.
Customer Support Trends We’re Following in 2021
If you want to build a customer-focused culture, you need to stay on top of customer support trends. Here are the trends we’re following in 2021.
Remaining Bootstrapped and Capital Efficient as a Startup
Remaining capital efficient as a bootstrapped startup is important to us; our founder Andy Alsop shares why and how we aim to be capital efficient.
Visitor management system helps University of Calgary Downtown Campus increase security and move on from paper binders
The front desk at The University of Calgary Downtown Campus is constantly bustling with visitors. As with any educational institution, those guests are often there for very different reasons. From students and instructors to campus staff, contractors, and cleaners,…
Hiring a Receptionist for Your Long-Term Care Facility? Here’s What to Look For
If you’re working on your long-term care facility hiring plan, you may be wondering what to look for in an ideal front-desk staff. Here are the qualities we suggest assessing in the interview process for a long-term care facility receptionist.
Technology vs. People in Building Management: When to Use Each Resource
Optimizing your organization’s physical infrastructure and tools requires a perfect blend of human skills and technological tools. Here’s when to use each resource.
How to Create an Online Event People Will Enjoy
When creating an online event like a webinar or a demo, it’s time to change things up. Here’s how we make our live demos enjoyable.
5 Ways That Visitor Records Can Satisfy Regulatory Compliance
Visitor records can play an important role in regulatory compliance, especially if your company is in certain industries or is responsible for handling certain materials.
Modern PURAIR safely opens new headquarters and impresses visitors with a digital check-in system
Opening a new office is never an easy undertaking. Doing so during a global pandemic presents even more obstacles. Before Modern PURAIR, a full-service indoor air quality company, could open its new headquarters in Kelowna, British Columbia, the company required…
Looking Ahead: How the Market for Long-Term and Skilled Nursing Care is Changing
Just like any other business, long-term care facilities must get clear on what sets their services apart from competitors and stay in touch with what patients want in their care.
The Turtle Police: Solving Problems Effectively, The First Time
When it comes to solving problems and working effectively, a frenzied pace can be problematic. Enter, The Turtle Police.
How’s Your Office’s New Flex-Work Schedule Going? 5 Questions to Ask Employees
If your office has adopted a flex work policy due to COVID-19 , it’s time to check in and assess its effectiveness.
The Future of Visitation Policies at Long-term Care Facilities
Here’s how long-term care facility visitation policies will change in the future as we move forward with the knowledge gained from the COVID-19 pandemic.
The Synergy of Simon Sinek’s Infinite Game and The Receptionist
When we learned about Simon Sinek’s concepts about business and leadership being an infinite game, we realized the synergy with how we operate.
An Introduction to Fractional Hiring (and How it Can Work for Your Company)
If your company isn’t in a position to hire a full-time executive team, you might want to consider hiring executives for just a few days a week. Here’s what you need to know about the trend of “fractional hiring.”
4 Signs Your Office Isn’t Ready for a Digital Guest Check-In System
Your office isn’t ready for a digital guest check-in system until you’ve established who will be responsible for making sure the program is updated and easy to use.
How Standups Enhance Communication and Connection
At The Receptionist, we use standups over slack and zoom (and eventually in person) to enhance communication and connection within the team.
The New Office Security Needs of a Post-COVID Workplace
Some of the ways that offices have had to adapt to COVID-19 may have increased certain security risks. However, you can keep your office safe by learning the best practices for office security after COVID-19.
Which of These Corporate Culture Types Fits Your Company?
There may be as many types of corporate culture as there are companies, but thinking about the most common factors that set companies apart clarifies the advantages of each approach.
When Are You No Longer a Startup?
Many founders wonder “When are you no longer a startup?” Our Founder discusses this idea on the podcast.
5 Customer Support Metrics to Monitor
These five customer support metrics may not show up on your help desk dashboard, but they can give you a ton of insight into how well your customer support operations are working.
4 Simple Tactics That Put Contact Tracing on Autopilot
Simple contact tracing methods for the office leverage the power of tools you may already be using to keep better track of who has contact with whom.
The Importance of Assuming Positive Intent
Assuming positive intent in the workplace may seem simple, but it requires more than you might initially think.
5 Types of Visits Your Office Should be Tracking
Collecting office visitor data can seem like a low priority, but it comes in handy in many unexpected ways. Consider tracking these visit types to get insights into office design, employee resources, and more.
WellnessSpace ensures visitor privacy and reduces front-desk stress with iPad check-in
Even before health and wellness co-working space WellnessSpace opened its doors in Houston, Texas, during the pandemic, co-founders Sunny Somaiya and Dr. Sonia Krish knew that the visitor experience would not look like what many are used to at healthcare…
How to Create a Hiring Plan for Your Office
If you’re expecting to grow your business in the near future, you should have a hiring plan. Here’s how to create one.
How to Excel at Remote Work
With many people working remotely, it’s important to understand how to excel at remote work.
Is it Time for an Office Lobby Redesign?
Although an office redesign always comes with some headaches, the era of COVID-19 might actually be a more convenient time than most to rethink your front office’s design and aesthetic. Here’s what to think in an office lobby redesign.
Technology vs. People in the Reception Area: Here’s When to Use Each Resource
In our latest blog post, we break down which office lobby tasks are best handled by technology, and which are best handled by a live front office staff.
How the Vision Traction Organizer (VTO) Transformed Our Business
The Vision Traction Organizer (VTO) is a tool our team has used for several years that has transformed our business. Here’s how.
4 Culture-Building Mistakes to Avoid
A strong workplace culture is crucial for success. Make sure to avoid the following culture-building mistakes, which can contaminate the values you’ve worked hard to instill.
The Role of the Administrative Assistant in a Post-Pandemic World
Office administration post-pandemic may look much different than it did beforehand.
Reflections on 2020 and Planning for 2021
Our leadership team shares their 2020 reflections and planning for 2021. Even with the challenges of 2020, we have a lot to be thankful for.
4 Tips for Safer In-Person Meetings in the COVID-19 Era
Safer in-person meetings can reduce or even practically eliminate the chance that disease will spread in the workplace. When-in person meetings are necessary, use these best practices.
How to Create an Upward Career Path for Your Administrative Assistants and Front Desk Team
Your managers need a plan for promoting administrative assistants so that you can retain the best talent over the long-term.
Our Thoughts and Findings About Returning to Work
Returning to work is on everyone’s mind as we wrap up 2020. We share what we’ve learned from customers about returning to work safely.
Maintaining Company Culture During a Crisis
Maintaining company culture is a lot easier when people aren’t stressed out. Here’s how to keep acting according to your values even when times are tough.
Feature Release: Dive deeper with new analytics views
Our latest feature updates for The Receptionist for iPad are all about analytics that give you even more information about who’s coming to your office, who they’re seeing, and what days are busiest for your team.
Visit Analytics by Day…
New Tools for Safer Workplaces in the COVID-19 Era
Disinfection and social distancing may be a little easier with help from these COVID-19 office safety tools.
Enterprise Sales Growth in 2020 (The Year We Were Not Expecting)
On the podcast, we chat about our enterprise sales growth in 2020: what changed, what we learned, and where we’re going.
How to Deal With Solicitors at Your Business
All businesses, especially small ones, have to deal with people stopping in unannounced to try to sell their services or solicit donations.
6 App Features That Admin Professionals Will Love
These time-saving apps for admin professionals allow your front desk staff to save hours of manual work on jobs like note taking, visitor check-in, and executive assistance.
How to Become a More Engaging and Authentic Presenter with Pitch Lab
Being an authentic presenter who engages people is a great goal, but how do you do that? Check out these tips from Pitch Lab.
What You Need to Know About Door Lock Options for Your Office
What You Need to Know About Door Lock Options for Your Office
Evaluating office door lock options? We explain what to consider when it comes to convenience and security in choosing a commercial door lock.
The Role of Leadership in Establishing Company Values
Leaders have to back up their values and policies with their own words, actions, and body language. In this post, we explore all the ways leaders are responsible for establishing company values.
How We’re (Still) Handling COVID-19: An Update with Founder Andy Alsop
Our strong company culture has carried us through this pandemic. Here’s an update from our founder about how we’re handling COVID-19.
3 Misconceptions About Visitor Management
You may have assumed that visitor management doesn’t deserve much attention at your office. However, that all depends on what you think the term “visitor management” actually means. Read on as we debunk the top three visitor management myths.
Getting Into the Flow: How to Pave the Way for Your Employees’ Optimal Productivity
It’s an employers’ responsibility to ensure their employees’ optimal productivity through smart office design, office culture that encourages deep work, and a conscious effort to eliminate distractions.
How to Communicate through Video, Authentically
If you want to differentiate yourself and cut through the noise, then creating authentic videos is what you’re looking for.
How to Design Your Office Visitor Log
Office visitor logs have taken on more importance in light of pandemic-related health concerns. Does your office log need an upgrade? Take these steps to design the perfect visitor log for your office.
Contactless check-in helps keep students, staff safe at U.S. Truck Driver Training School
The COVID-19 pandemic has shone a new spotlight on the importance of the transportation and logistics industry.
With more people eating and working at home, well-stocked grocery store shelves and on-time package delivery have never been more imperative.
One of…
What “Respect” Actually Means at Work
A word like “respect” may seem like it’s clear enough, but in practice, it may mean very different things to different people. Here’s what respect at work looks like to us at The Receptionist for iPad.
How to Onboard Remote Employees Well (Even During a Pandemic)
It’s important to onboard remote employees well. Our team shares how we help new employees get settled into their role and within the team.