When it comes to adjusting to meet customer needs, we take an approach that’s collaborative with our customers and within our team.
Office morale may be more important than ever during difficult times like these. Here are a few ways your team can remember to laugh together despite the challenges brought on by the novel coronavirus pandemic.
Reducing the risk of disease transmission in your office lobby requires removing the human interaction and the need for visitors to touch shared check-in tools without creating security risks.
Employee benefits and perks are important, but ideally they’re aligned with your company culture and values and enhance an employee’s experience.
Employee conflict doesn’t have to detract from productivity at work. Make the best out of a diverse group of thinkers by dealing with conflict in a healthy way.
When it comes to keeping their supply chains safe and in line with local regulations, industries’ needs vary. For example, food manufacturers may need to keep a closer eye on timelines and temperatures to ensure food safety, and manufacturers of…
Having diversity in the workplace is important, but not just to check a box. We have a courageous conversation with Dr. Ajita Robinson on this episode of the podcast.
Innovative businesses can thrive even through difficult periods by adapting to what customers want and need. Here are a few examples of businesses that successfully created a new service for a local niche market.
Tackling business challenges requires employees and leaders who are willing to be bold and listen respectfully. Here’s how we tackle business challenges at The Receptionist.
In April 2020, New York City emerged as the epicenter of the COVID-19 outbreak in the United States. The city shut down in an attempt to stamp out the coronavirus’ spread, confining residents to their apartments, condos, and co-ops, with…
Our newest hires share how to nail your job hunt and give insight into the hiring process at The Receptionist.
In the course of responding to the COVID-19 pandemic, legal offices have had to change some things about how they work, how they hire, and how they communicate.
The COVID-19 pandemic has forced business leaders around the world to rethink how they welcome visitors through their doors. As more businesses reopen, it is essential to minimize the risk of spreading any virus or disease through reduced contact opportunities.…
When they founded Steelhead Composites in 2014, the company’s leaders made it a point to incorporate technology into every part of the business. The company is nearly paperless. Employees work on tablets. Data collected throughout daily operations drives business decisions.…
By now, you’ve probably heard and experienced plenty about the advantages of remote work for employers. But before going fully or permanently remote with your staff, consider the disadvantages of remote work.
When it comes to customer requests, is the customer always right? We chat on the podcast about our approach.
Wondering how school visitor check-in will change in light of the novel coronavirus pandemic? Here are a few of the ways to change the ways you welcome visitors into your educational institution.
What will your post-COVID-19 reception area look like? Here’s how to design a safe, sanitary check-in process that makes your visitors feel comfortable.
Wondering about workplace changes and the new normal as we move through the COVID-19 pandemic? We discuss the new normal on the podcast.
If you’re considering transitioning from a solo practitioner to group practice, you’ll have to consider your budget, your long-term goals, and even how you like to spend your days.
We are excited to introduce the ability to capture various forms of identification through a new visitor form field in the release of our newest version 4.4. Users can now assign an ID capture field to any visitor check-in button…
Last week we sent out a customer survey to better understand the challenges our users are facing as stay-at-home mandates begin to relax and businesses re-open their doors. So far, we have received tremendous feedback. To those who took the…
Is ISO certification right for your business? Learn more about these international standards and how certification can benefit you.
As COVID-19 stay-at-home orders expire and businesses ease into opening their doors, a top concern has emerged: how to keep visitors and employees safe from a virus that hasn’t been eradicated? When the coronavirus was initially growing into a global…
Remote teams should be having fun and on the podcast we share all the ways we have fun as a remote team.
Therapists aiming to start a private therapy practice may run into some unexpected obstacles. Here are some of the most common mistakes to avoid when striking out on your own.
Thriveworks Counseling and Coaching co-owner Matt Matone’s process to find a simple and effective way to check in clients and notify staff that a guest had arrived was a winding journey. Matone initially had video cameras installed in the lobby…
Any company that sells physical products must store those products before they’re sold to customers. Learn more about your options with these warehouse management basics.
Scalability Solutions helps us hire the right people for our team, and find people who embody our culture and values.
Hiring for cultural fit is essential if you want to build a strong company culture. Here’s how employers can make sure that their team members will be a good fit.
The food traceability tools that your food and beverage manufacturing company uses to track ingredients use can have a huge impact on the appeal of your products in the market.
The Brain Run is a 5K race started by the MindShine Foundation and aims to contribute to the solutions for the challenges around mental health.
Has there been any tension between the sales and engineering teams at your tech company? Try these tactics and mindset shifts to improve the way they work together.
Michael Spalding is no stranger to visitor management systems. In a previous role at a managed service provider, Spalding — now the Chief Technology and Compliance Officer at Phoenix Innovate in Troy, Mich. — interacted with different digital check-in systems…
Company culture building must be done intentionally. Here’s a selection of companies that are successfully creating those kinds of companies.
Many business accelerators and business incubators offer communal office space in addition to other assets for business owners. But what makes them different than a coworking space? We’ll explain how different organizations are using these terms and what they mean for your organization.
With the Coronavirus pandemic, we talk with founder Andy Alsop about how The Receptionist is dealing with things.
The rapid spread of the COVID-19 virus to pandemic levels has launched the world into strange and uncertain times. While many workers adjust to their new home offices and furry colleagues, many others must still go into work each day…
Our four newest hires are on the podcast talking all about our company culture and their time at The Receptionist so far.
Want to stay HIPAA compliant? Start by observing the following privacy basics for medical practitioners.
The recent threat of COVID-19 has everyone focused on preventing the spread of disease, both at work and at home. However, practices like thorough and frequent handwashing and refraining from face-touching have benefits that aren’t limited to the new coronavirus.…
With these facilities management tools, managers can keep better track of equipment, inventory, maintenance schedules, and repair requests.
As technology becomes evermore prevalent in our daily interactions, ensuring a level of care and ease for customers, guests, and visitors has never been more top-of-mind for many business leaders. For Beth Sertell, Executive Director and Clinical Mental Health Therapist…
We talk on the podcast with Piper from Med Rx Partners about their bold values and how they’re changing mental health care
The spread of coronavirus (COVID-19) has understandably escalated concerns when it comes to how businesses manage visitors. The virus has made it crucial for workplaces to limit unnecessary person-to-person contact and potential transmission incidents. We’ve heard from many customers looking…
Everyone wants to work in a fun office, but that fun doesn’t happen on its own. To create a fun workplace, you’ll need to cultivate a fun office aesthetic and provide opportunities for employees to have fun together. However, those efforts won’t amount to a fun office unless the right people and culture aren’t in place, as well.
As the market for coworking spaces grows, more spaces are finding specialties to set them apart from the competition. Here are just a few ideas for coworking space niches that have been successful.
At many companies, new ideas for products, feature add-ons, and services come from their sales team members, who frequently have the most direct contact with the market they serve. At Canteen One, a vending and food service management company, it…
Our Director of Sales shares about professional and personal growth when you’re in a sales rep position.
Slowing down at work is essential if you want to eliminate mistakes that could damage your relationships with customers. Here’s how to encourage employees to take the time to get things right.
If you’re striving to create a more authentic brand, you need to change a few things about the ways your employees interact with customers.
We’re joined by Matt Baysinger, founder of Blade & Timber to discuss his viral yelp response to a negative and false review.
An office visitor access policy is a crucial part of keeping your office safe and secure. Here’s exactly what yours should include.
Piper Buersmeyer envisions a day where there is no shame for people who need and seek out mental healthcare services. So when Buersmeyer and her business partners launched Med Rx Partners, a clinic providing rapid access to medication management services…
Your coworking space needs a solid strategy for coworking membership retention. To keep members as long as possible, make sure to focus on the fundamentals and encourage relationships between members.
If you’d like to hire an executive assistant, here’s what you should know.
Now that The Receptionist has a marketing team, we share how we’re collaborating and having fun.
Just because the year-end holiday season is over doesn’t mean we stop thinking of others. Giving back to those in need is a worthy year-round cause. That’s why we’ve decided to use the month of January, a time of new…
The staff at PMI BioPharma Solutions in Nashville, Tenn., is no stranger to using visitor check-in technology to manage the company’s many daily visitors. A researcher and manufacturer of pharmaceutical products, PMI BioPharma started using visitor management software in 2016…
Are you ready to expand business internationally? Make sure that you’ve taken the time to research the potential market and make sure your tools are ready to scale.
Harry Campbell, author of Get-Real Culture shares his life-long learning about company culture.
Small businesses can use these easy email list-building tactics to grow their list and land more customers.
The Net Promoter Score has become the industry standard when it comes to gauging customer satisfaction. But you can get even more out of the scores with these NPS best practices.
Measuring customer happiness is important for businesses- here’s how we do that in a meaningful way.
You can attract new coworking members to your space by clarifying your marketing strategy, aligning yourself with key partners, and optimizing your membership packages.
Does your workplace have an office emergency kit? Learn more about what you should have on-hand in the case of an emergency.
Nick Bradley from The Fielding Group shares about helping businesses scale and the importance of company culture.
Sales and marketing alignment is crucial for the success of any business. Here’s how to keep your team working together well and toward the same goals.
Are your employees suffering from these common office distractions?
Wondering how our sales and engineering teams work together? We chat about it on the podcast!
Business goal setting is crucial. The right goals can ensure that you’re making progress in the right direction. Use these goal-setting tactics to thoughtfully choose the right goals for your business.
These emergency evacuation tools for your office can help keep your employees and building occupants safer in the case of a fire or another emergency.
We’re excited to introduce The FABRIC podcast: a shift from what we’ve been doing on The Check-In.
If you’re thinking about opening a concierge medical practice, here are a few things to keep in mind.
The Receptionist for iPad has added two new integrations to the software that make saving important documents collected during the check-in process even easier. These latest integrations let customers instantly save and file signed copies of legal documents and agreements…
Visitor management marketing can be a powerful tool for businesses who want to make a good impression on visitors.
Within the walls of the Richmond, Virginia-based U-Turn Sports Performance Academy exists a multi-faceted and fast-paced ecosystem. As the name suggests, youth sports development is a major focus for the organization. However, U-Turn’s facility also serves as an event space…
We’re sharing about our 3-year operational plan and what our staff will look like at the end of 2021.
Personalized workspace design is an important office perk for modern employees. Here’s how to offer it in your workplace.
The Receptionist for iPad has launched a brand new integration that allows you to increase the scope of The Receptionist platform and trigger events in more of the apps you use daily. The new Zapier integration allows customers to seamlessly…
Office security cameras can play a key role in the physical security of your business. Here’s what to know as you consider surveillance options for your company.
We’re joined on the podcast by Katie K. May from Creative Healing Philly to chat about how she helps teens with their mental health.
An office mail policy that addresses how deliveries and packages should be handled can be a crucial part of boosting office security.
Every company wants to connect with its customers. In order to forge deeper relationships, try keeping messages simple, personal, and meaningful.
Whenever a visitor steps onsite at the 3,500-acre Fairborn Cement Company facility in Fairborn, Ohio, there are many safety precautions in place to ensure each guest’s on-site experience keeps them out of harm’s way. Every visitor must go through a…
Company culture is extremely important to us- we’re sharing about the culture club we created at The Receptionist
Office emergency training can be a powerful tool for your front desk staff. These administrators are uniquely suited to help act in emergency situations. Training can keep both the administrators and the rest of the office safer.
If you’re looking for office phone booths to cut down on the noise and increase privacy in an open office plan, there are many features to consider. Here’s what to look for in your search for an office phone booth.
When you’re a business you want to create content that connects and write like your customers talk.
Good lobby security starts with an observant staff. Make sure they know exactly what to look for when it comes to suspicious behavior that could indicate an impending crime, and how they should alert the rest of the staff.
Improve the access control at your long-term care facilities and minimize risk to your residents, visitors and staff in the process.
Managing the hundreds of visitors that Bimbo Canada welcomes each week to its numerous offices dispersed all across Canada used to be a daunting task for Caitlyn Bannister. Bannister is the Facilities and Leasing Coordinator for Bimbo Canada, a manufacturer…
At The Receptionist, we do goal setting a bit differently; check out how we do goals on this episode of the podcast.
If you want to improve your office visitors’ experience, don’t stop when they leave. Follow up using these scripts.
These office security tactics can help your front desk staff with identifying potential threats.
Meet three more members of the team at The Receptionist where we chat about life inside and out of the office.
At Hynes Industries, a custom fabricator of roll formed, strip and wire metal products, every day sees numerous visitors pass through the doors of its expansive Youngstown, Ohio, headquarters and Painesville, Ohio, manufacturing plant. The company buys and processes literally…
Before you invest in a second office location, you need to make sure it won’t hurt your cash flow, operations, or office culture.
You might think of open houses as mostly a real estate tool, but open houses also have benefits for many other kinds of businesses. Here’s why you should open your doors for one of these special events, and how to make the most of it when you do.