We are excited to introduce the ability to capture various forms of identification through a new visitor form field in the release of our newest version 4.4. Users can now assign an ID capture field to any visitor check-in button and require visitors to take a photo of their identification. When used in tandem with the pre-existing face photo capture …
Last week we sent out a customer survey to better understand the challenges our users are facing as stay-at-home mandates begin to relax and businesses re-open their doors. So far, we have received tremendous feedback. To those who took the survey, thank you! Each response helps to guide our decision making as we explore the best ways to ensure your …
Is ISO certification right for your business? Learn more about these international standards and how certification can benefit you.
As COVID-19 stay-at-home orders expire and businesses ease into opening their doors, a top concern has emerged: how to keep visitors and employees safe from a virus that hasn’t been eradicated? When the coronavirus was initially growing into a global pandemic, we helped many of our customers modify their check-in procedures to ask screening questions of anyone entering their office …
Remote teams should be having fun and on the podcast we share all the ways we have fun as a remote team.
Therapists aiming to start a private therapy practice may run into some unexpected obstacles. Here are some of the most common mistakes to avoid when striking out on your own.
Thriveworks Counseling and Coaching co-owner Matt Matone’s process to find a simple and effective way to check in clients and notify staff that a guest had arrived was a winding journey. Matone initially had video cameras installed in the lobby so that clinicians could log in to see if their client had arrived. But glitches in the video system didn’t …
Any company that sells physical products must store those products before they’re sold to customers. Learn more about your options with these warehouse management basics.
Scalability Solutions helps us hire the right people for our team, and find people who embody our culture and values.
Hiring for cultural fit is essential if you want to build a strong company culture. Here’s how employers can make sure that their team members will be a good fit.
The food traceability tools that your food and beverage manufacturing company uses to track ingredients use can have a huge impact on the appeal of your products in the market.
The Brain Run is a 5K race started by the MindShine Foundation and aims to contribute to the solutions for the challenges around mental health.
Has there been any tension between the sales and engineering teams at your tech company? Try these tactics and mindset shifts to improve the way they work together.
Michael Spalding is no stranger to visitor management systems. In a previous role at a managed service provider, Spalding — now the Chief Technology and Compliance Officer at Phoenix Innovate in Troy, Mich. — interacted with different digital check-in systems often as he traveled to customer offices or facilities. He found that not all visitor management systems are created equal. …
Company culture building must be done intentionally. Here’s a selection of companies that are successfully creating those kinds of companies.
Many business accelerators and business incubators offer communal office space in addition to other assets for business owners. But what makes them different than a coworking space? We’ll explain how different organizations are using these terms and what they mean for your organization.
With the Coronavirus pandemic, we talk with founder Andy Alsop about how The Receptionist is dealing with things.
The rapid spread of the COVID-19 virus to pandemic levels has launched the world into strange and uncertain times. While many workers adjust to their new home offices and furry colleagues, many others must still go into work each day to maintain the consistent flow of essential items like food and medical supplies. Businesses in the supply chain, including equipment …
Our four newest hires are on the podcast talking all about our company culture and their time at The Receptionist so far.
Want to stay HIPAA compliant? Start by observing the following privacy basics for medical practitioners.
The recent threat of COVID-19 has everyone focused on preventing the spread of disease, both at work and at home. However, practices like thorough and frequent handwashing and refraining from face-touching have benefits that aren’t limited to the new coronavirus. After all, viruses and other infectious diseases such as the flu have long been to blame for hurting productivity in …
With these facilities management tools, managers can keep better track of equipment, inventory, maintenance schedules, and repair requests.
As technology becomes evermore prevalent in our daily interactions, ensuring a level of care and ease for customers, guests, and visitors has never been more top-of-mind for many business leaders. For Beth Sertell, Executive Director and Clinical Mental Health Therapist at Holistic Consultation in Columbus, Ohio, she believes using technology to only serve the business’s needs is a fruitless endeavor. …
We talk on the podcast with Piper from Med Rx Partners about their bold values and how they’re changing mental health care
The spread of coronavirus (COVID-19) has understandably escalated concerns when it comes to how businesses manage visitors. The virus has made it crucial for workplaces to limit unnecessary person-to-person contact and potential transmission incidents. We’ve heard from many customers looking to alter the way they check-in, track, and collect information in order to protect visitors and employees from potential exposure …
Everyone wants to work in a fun office, but that fun doesn’t happen on its own. To create a fun workplace, you’ll need to cultivate a fun office aesthetic and provide opportunities for employees to have fun together. However, those efforts won’t amount to a fun office unless the right people and culture aren’t in place, as well.
As the market for coworking spaces grows, more spaces are finding specialties to set them apart from the competition. Here are just a few ideas for coworking space niches that have been successful.
At many companies, new ideas for products, feature add-ons, and services come from their sales team members, who frequently have the most direct contact with the market they serve. At Canteen One, a vending and food service management company, it was a sales representative who brought back an idea for an internal change to improve how the company receives visitors. …
Our Director of Sales shares about professional and personal growth when you’re in a sales rep position.
Slowing down at work is essential if you want to eliminate mistakes that could damage your relationships with customers. Here’s how to encourage employees to take the time to get things right.
If you’re striving to create a more authentic brand, you need to change a few things about the ways your employees interact with customers.
We’re joined by Matt Baysinger, founder of Blade & Timber to discuss his viral yelp response to a negative and false review.
An office visitor access policy is a crucial part of keeping your office safe and secure. Here’s exactly what yours should include.
Piper Buersmeyer envisions a day where there is no shame for people who need and seek out mental healthcare services. So when Buersmeyer and her business partners launched Med Rx Partners, a clinic providing rapid access to medication management services for mental health care, they set out to create a space where patients could get the assistance they needed in …
Your coworking space needs a solid strategy for coworking membership retention. To keep members as long as possible, make sure to focus on the fundamentals and encourage relationships between members.
If you’d like to hire an executive assistant, here’s what you should know.
Now that The Receptionist has a marketing team, we share how we’re collaborating and having fun.
Just because the year-end holiday season is over doesn’t mean we stop thinking of others. Giving back to those in need is a worthy year-round cause. That’s why we’ve decided to use the month of January, a time of new starts and resolutions, to give back to an organization our team members chose: SafeHouse Denver. SafeHouse provides crucial services to …
The staff at PMI BioPharma Solutions in Nashville, Tenn., is no stranger to using visitor check-in technology to manage the company’s many daily visitors. A researcher and manufacturer of pharmaceutical products, PMI BioPharma started using visitor management software in 2016 to check in visitors and clients. However, in early 2019, that software was out of date and no longer helpful. …
Are you ready to expand business internationally? Make sure that you’ve taken the time to research the potential market and make sure your tools are ready to scale.
Harry Campbell, author of Get-Real Culture shares his life-long learning about company culture.
Small businesses can use these easy email list-building tactics to grow their list and land more customers.
The Net Promoter Score has become the industry standard when it comes to gauging customer satisfaction. But you can get even more out of the scores with these NPS best practices.
You can attract new coworking members to your space by clarifying your marketing strategy, aligning yourself with key partners, and optimizing your membership packages.
Measuring customer happiness is important for businesses- here’s how we do that in a meaningful way.
Does your workplace have an office emergency kit? Learn more about what you should have on-hand in the case of an emergency.
Nick Bradley from The Fielding Group shares about helping businesses scale and the importance of company culture.
Sales and marketing alignment is crucial for the success of any business. Here’s how to keep your team working together well and toward the same goals.
Are your employees suffering from these common office distractions?
Wondering how our sales and engineering teams work together? We chat about it on the podcast!
Business goal setting is crucial. The right goals can ensure that you’re making progress in the right direction. Use these goal-setting tactics to thoughtfully choose the right goals for your business.
These emergency evacuation tools for your office can help keep your employees and building occupants safer in the case of a fire or another emergency.
We’re excited to introduce The FABRIC podcast: a shift from what we’ve been doing on The Check-In.
If you’re thinking about opening a concierge medical practice, here are a few things to keep in mind.
The Receptionist for iPad has added two new integrations to the software that make saving important documents collected during the check-in process even easier. These latest integrations let customers instantly save and file signed copies of legal documents and agreements collected during the check-in process into Google Drive and Dropbox rather than downloading the documents manually and re-uploading them elsewhere. …
Visitor management marketing can be a powerful tool for businesses who want to make a good impression on visitors.
Within the walls of the Richmond, Virginia-based U-Turn Sports Performance Academy exists a multi-faceted and fast-paced ecosystem. As the name suggests, youth sports development is a major focus for the organization. However, U-Turn’s facility also serves as an event space and as a non-profit incubator. On top of that, a church also calls the U-Turn building home. With so many …
We’re sharing about our 3-year operational plan and what our staff will look like at the end of 2021.
Personalized workspace design is an important office perk for modern employees. Here’s how to offer it in your workplace.
The Receptionist for iPad has launched a brand new integration that allows you to increase the scope of The Receptionist platform and trigger events in more of the apps you use daily. The new Zapier integration allows customers to seamlessly connect our visitor management software with platforms like marketing & sales automation, project management software, or even your phone system. …
Office security cameras can play a key role in the physical security of your business. Here’s what to know as you consider surveillance options for your company.
We’re joined on the podcast by Katie K. May from Creative Healing Philly to chat about how she helps teens with their mental health.
An office mail policy that addresses how deliveries and packages should be handled can be a crucial part of boosting office security.
Every company wants to connect with its customers. In order to forge deeper relationships, try keeping messages simple, personal, and meaningful.
Whenever a visitor steps onsite at the 3,500-acre Fairborn Cement Company facility in Fairborn, Ohio, there are many safety precautions in place to ensure each guest’s on-site experience keeps them out of harm’s way. Every visitor must go through a site-specific safety training and then sign off on a document verifying that they have received the training as required by …
Company culture is extremely important to us- we’re sharing about the culture club we created at The Receptionist
Office emergency training can be a powerful tool for your front desk staff. These administrators are uniquely suited to help act in emergency situations. Training can keep both the administrators and the rest of the office safer.
If you’re looking for office phone booths to cut down on the noise and increase privacy in an open office plan, there are many features to consider. Here’s what to look for in your search for an office phone booth.
When you’re a business you want to create content that connects and write like your customers talk.
Good lobby security starts with an observant staff. Make sure they know exactly what to look for when it comes to suspicious behavior that could indicate an impending crime, and how they should alert the rest of the staff.
Improve the access control at your long-term care facilities and minimize risk to your residents, visitors and staff in the process.
Managing the hundreds of visitors that Bimbo Canada welcomes each week to its numerous offices dispersed all across Canada used to be a daunting task for Caitlyn Bannister. Bannister is the Facilities and Leasing Coordinator for Bimbo Canada, a manufacturer and distributor of breads and other baked goods and salty snacks as part of the multinational Grupo Bimbo company. After …
At The Receptionist, we do goal setting a bit differently; check out how we do goals on this episode of the podcast.
If you want to improve your office visitors’ experience, don’t stop when they leave. Follow up using these scripts.
These office security tactics can help your front desk staff with identifying potential threats.
Meet three more members of the team at The Receptionist where we chat about life inside and out of the office.
At Hynes Industries, a custom fabricator of roll formed, strip and wire metal products, every day sees numerous visitors pass through the doors of its expansive Youngstown, Ohio, headquarters and Painesville, Ohio, manufacturing plant. The company buys and processes literally tons of steel every day for use in everything from the trucking industry, the solar industry, industrial storage and shelving, …
Before you invest in a second office location, you need to make sure it won’t hurt your cash flow, operations, or office culture.
You might think of open houses as mostly a real estate tool, but open houses also have benefits for many other kinds of businesses. Here’s why you should open your doors for one of these special events, and how to make the most of it when you do.
Using technology to mitigate the pitfalls and inefficiencies of the logistics marketplace is the speciality of third-party logistics company Freight Hub. The company prides itself on applying its proprietary automation and data tools to help companies ship and store goods and materials more effectively than ever. However, in late 2018, one area the Freight Hub team wanted to improve on …
At The Receptionist, our core values are central to everything we do. Learn more about FABRIC with Jessica Marshall, Director of Customer Experience.
Office visitor privacy is something that your staff needs to consciously prioritize. Here are four ways to do just that.
You can reply to critical reviews of your business in a way that minimizes their damage. Use these tactics to make sure your responses are quick and efficient.
At Simplemente, a systems integrator to the media and entertainment industry in Mexico City, establishing a personal connection with each visitor that walks through its doors has been a top priority in the nearly two decades the company has been in business. The company is no stranger to using technology to enhance the visitor experience, having replaced it’s pen-and-paper registration …
When your sales and marketing teams work together toward the same goals, growth is exponential. Here’s how we do it.
If you want to welcome office visitors the right way, you need to make them feel right at home. Here are a few easy ways to do that.
An office crisis communications plan is an integral part of a solid emergency preparedness strategy. Here’s how to develop one for your office.
As a bootstrapped startup, predictable revenue is our goal. Our president, Andy Alsop, shares what predictable revenue is and where we are on the journey.
Managing security for multi-tenant buildings can be tricky. However, with these best practices, you can ensure a secure experience for tenants and their visitors.
Interruptions are a major source of lost productivity for many businesses. According to Atlassian.com, the average employee is interrupted from their work 56 times a day and spends a total of 2 hours recovering from those interruptions. At the Corca Center for Sleep and Radiant Health in Boulder, Colo., Founder Dr. Damiana Corca was all too familiar with the reality …
Visitor check-in design is a bit of an art and a bit of a science. Here’s how to design a visitor-check in flow that works for your office.
We’re chatting with our Sales Team at The Receptionist. Learn about team members, personally and professionally!
If you’re considering using ID capture to boost security and compliance, you could be putting your visitors’ privacy at risk. Here’s what to consider.
With several states in recent years passing laws decriminalizing or legalizing cannabis, businesses of all sorts have taken root to serve the needs of this fast-growing niche. Yet despite the rapid growth of the cannabis industry, many businesses in the space are finding that complying with the legal requirements can be a daunting task. Such was the case for Cultivated …
Preventing bad online reviews from visitors to your office, store, or facility can be tricky. It is possible, though, with the help of a solid feedback infrastructure, a follow-up system, and relevant staff training.
Andy Alsop, CEO of The Receptionist talks about Gino Wickman’s Entrepreneurial Operating System (EOS) and traction.
What in the world do you do with disruptive visitors at your care facility? The solution lies in de-escalation and more importantly, prevention.
Want a more flexible office? You can get more value out of each square foot of your office space by making it more versatile. Start with these tips.
For many businesses, ensuring customer and client privacy is an enormous priority. However, one area that often gets neglected when it comes to protecting sensitive information is the front desk. Paper visitor log books. Customers that have to announce their arrival in front of other guests. Interrupted meetings to find employees that have a visitor waiting. For Jenn Lofgren, Founder …