As a bootstrapped startup, predictable revenue is our goal. Our president, Andy Alsop, shares what predictable revenue is and where we are on the journey.
4 Tips for Managing Security for a Multi-Tenant Building
Managing security for multi-tenant buildings can be tricky. However, with these best practices, you can ensure a secure experience for tenants and their visitors.
Interruptions vanish for wellness practice thanks to visitor management system
Interruptions are a major source of lost productivity for many businesses. According to Atlassian.com, the average employee is interrupted from their work 56 times a day and spends a total of 2 hours recovering from those interruptions. At the Corca Center for Sleep and Radiant Health in Boulder, Colo., Founder Dr. Damiana Corca was all too familiar with the reality …
How to Design the Perfect Visitor Check-in Flow
Visitor check-in design is a bit of an art and a bit of a science. Here’s how to design a visitor-check in flow that works for your office.
Meet the Sales Team
We’re chatting with our Sales Team at The Receptionist. Learn about team members, personally and professionally!
ID Capture: Do’s and Don’t’s
If you’re considering using ID capture to boost security and compliance, you could be putting your visitors’ privacy at risk. Here’s what to consider.
Industry compliance among top visitor management system benefits for Denver-based Cultivated Synergy
With several states in recent years passing laws decriminalizing or legalizing cannabis, businesses of all sorts have taken root to serve the needs of this fast-growing niche. Yet despite the rapid growth of the cannabis industry, many businesses in the space are finding that complying with the legal requirements can be a daunting task. Such was the case for Cultivated …
How to Keep Facility Visitors From Leaving Bad Reviews Online
Preventing bad online reviews from visitors to your office, store, or facility can be tricky. It is possible, though, with the help of a solid feedback infrastructure, a follow-up system, and relevant staff training.
How We’ve Implemented the Traction Model at The Receptionist
Andy Alsop, CEO of The Receptionist talks about Gino Wickman’s Entrepreneurial Operating System (EOS) and traction.
How to Handle Disruptive Visitors at Your Care Facility
What in the world do you do with disruptive visitors at your care facility? The solution lies in de-escalation and more importantly, prevention.
7 Ways to Make Your Office More Flexible (and Get More Value From the Space)
Want a more flexible office? You can get more value out of each square foot of your office space by making it more versatile. Start with these tips.
Maintaining visitor confidentiality at check-in is key for Calgary-based company, Incito
For many businesses, ensuring customer and client privacy is an enormous priority. However, one area that often gets neglected when it comes to protecting sensitive information is the front desk. Paper visitor log books. Customers that have to announce their arrival in front of other guests. Interrupted meetings to find employees that have a visitor waiting. For Jenn Lofgren, Founder …
How Not to Annoy People with Your Sales Pitch
At The Receptionist, we approach sales a bit differently; no sales pitches, but rather genuine conversations with people.
3 Tactful and Effective Ways to Market Your Therapy Practice
The right marketing for therapists can be affordable and effective without distracting from your core psychology work.
The Case for Designing Quiet Spaces in Your Office or CoWorking Space
The benefits of quiet spaces at work are well-documented. There are simple ways to make sure that your employees can concentrate and get their work done.
Spotlight On: Nexis Wellness
Nexis Wellness is a coworking space for health and wellness professionals. Founder Scott Zimmerman talks HIPAA compliance and The Receptionist.
4 Easy Ways to Boost Your Rehab Center’s Online Visibility
Rehabilitation centers have plenty of options when it comes to marketing. But some tactics are much more effective than others when it comes to attracting local attention. Here are a few of the best rehab center marketing tactics to consider.
Satellite manufacturer LeoStella discovers easier, more secure check ins with The Receptionist for iPad
Many of us have been in that awkward situation where we walk into a new business or office for the first time, and we’re not sure where to go or what to do. Having a friendly face at the front desk to welcome visitors along with a check-in system to make sure their arrival has not gone unnoticed are great …
Want to Improve Your Front Desk Experience? Pretend to be a First-Time Visitor.
Front desk management plays a huge role in the impression that visitors get of your office. To optimize that experience, you need fresh eyes and a new perspective.
Feature Update: QR code check in
The Receptionist for iPad has released to all customers the ability to allow guests to check in for their visit using a QR code on their mobile device. With the QR code check-in option, pre-registered visitors or returning visitors will receive a unique QR code via email or printed to a badge that they can scan with the iPad’s built-in camera …
Meet the Leadership Team
Get the know the leadership team from The Receptionist: President & CEO Andy Alsop, Director of Customer Experience Jessica Marshall and Director of Engineering, DeLynn Berry
5 Best Visitor Management Practices for Retirement Homes
The best visitor management for retirement homes includes initiatives to optimize privacy, safety, and administrative efficiency.
Bioengineering firm Synlogic reimagines a better way to welcome visitors
At Synlogic, a Cambridge, Mass.-based bioengineering company, scientists work to create what the company calls “living Synthetic Biotic™ medicines.” In short, the company uses naturally occurring human gut bacteria as the foundation to re-engineer them into rare disease-fighting medicines. On a less life-changing scale, staff at Synlogic applied the same idea of taking a process that wasn’t working quite right and reimagined it to create …
Exploring the Backlash to Open Office Design (and Evaluating Alternatives)
Here’s how businesses can keep the best features of open office design, such as space and light, while getting rid of the noise and interruptions.
Brain Injury Services eases clients through check-in with efficiency, privacy
Creating a welcoming and uncomplicated experience from the moment a client walks in the door is paramount for most businesses. When your clientele is made up of survivors of brain injuries, strokes, and concussions like that of Brain Injury Services in Springfield, Virginia, the charge for ease and simplicity is exponentially greater. Not to mention a heightened expectation of privacy. …
Spotlight on: Therapy Space
Marcus, founder of Therapy Space- a coworking space for mental and behavioral health professionals- talks about his location and visitor management needs.
What to Look for in Long-Term Care Facility Software
Long-term care software can be a very important tool for residential care facilities. Here’s what to consider in your search.
Guest post: Nexis Wellness creates a simplified and comforting check-in process with The Receptionist for iPad
This post is a guest blog written by Scott Zimmerman, the Founder and CEO of Nexis Wellness and a Receptionist for iPad customer. When prospective members of Nexis Wellness first learn about the affordable office solutions our health and wellness coworking community has to offer, they are impressed by the attention to detail that has gone into making the space …
How to Prioritize Security at Your Co-Working Space Without Killing the Inviting Atmosphere
Coworking space security is important, and it doesn’t have to come at the expense of a fun, relaxed atmosphere.
Customs compliance and ease of use highlight digital check-in benefits for logistics company Future Forwarding
Just as Kevin Dalton was starting his new job as the Warehouse General Manager for Future Forwarding, a distribution and warehousing logistics company, in late 2018, the company experienced a shift in its front office operations. The company’s receptionist had just left, and for a logistics company that must keep strict records of visitor information to meet industry compliance audit …
How Roles Change at a Startup
Roles at a startup often change and evolve. We talk about how our Inside Sales Rep’s role has changed at The Receptionist.
Best Practices for Visitor Management at Substance Abuse Treatment Centers
Substance Abuse Treatment Center Visitor ManagementThe key to effective substance abuse treatment center visitor management are to prioritize privacy, security, and safety.
Food manufacturer Nut Butter Concepts controls check-in chaos with digital visitor management system
The front office of a food manufacturing plant can be incredibly hectic, as vendors, contractors, deliveries, employees, and other guests come and go at all times. Keeping track of everything and understanding who is going where — all while maintaining privacy and security to comply with industry standards like the Food Safety Modernization Act (FSMA) — can be made exponentially …
6 Amazing Software Tools for Therapists
Therapy software can be a great way to automate therapy offices, from solo practices to larger institutions. Here are some of the tools and features to consider for your practice.
How We Know When to Bring Sharpshooters Off the Bench
Startups can benefit from a CFO but may not be able to afford one; a Fractional CFO Firm may be what you need.
5 Myths About Data Privacy Debunked
Workplace data privacy efforts are crucial. Data breaches destroy customers’ trust and can result in huge expenses and legal fees. Make sure you understand the following security myths and take steps to fix them.
How to Make an Impression that Office Visitors Will Remember
Want to really impress office visitors? Incorporate more than just visual cues in the lobby. Consider adding inviting scents, sounds, and more.
Feature Update: Employee Check In and Check Out
The Receptionist for iPad’s latest feature release offers our customers the ability to track employee check-in and check-out activity separate from visitors with a new Employee button type. The Receptionist for iPad users have numerous different button types to choose from to customize their check-in experience and create unique notification workflows for each visitor type, and now, with the new …
How Keeping Our Customers Happy is Our Best Marketing Strategy
Radical support is one key to keeping our customers happy, and that’s our best marketing strategy.
7 Features to Look for In Facility Management Software
Facility management software can handle many important tasks, from managing assets to monitoring energy use. Start your search for software by establishing your priorities.
Visitor Management Software Pricing: What Do I Get for the Money?
Confused about visitor management software pricing? For the best ROI on visitor management software, look for a program that automates the entire visitor check-in experience.
A Candidate’s Experience of our Hiring Process
Tom Foster, Director of Sales, shares his experience of the hiring process at The Receptionist
The Receptionist for iPad eases check-in anxiety for therapists and clients at Therapy Space
Even at co-working facilities, where the hustle and bustle of having multiple companies under the same roof adds to the allure, disruptions can be productivity killers. For Therapy Space, a network of co-working locations specifically serving the behavioral health and wellbeing space, one of the biggest disruptors for both clinicians and guests used to be visitor check-ins. At the company’s …
4 Time-Saving Tips for Small Businesses
If you run a small business, your time is extremely valuable. Read on to find some practical, affordable small business time-saving tips that you can use today.
The Pros and Cons of Hiring Additional Office Support Staff
If you’re considering another office admin hire, you’ll have to weigh the pros and cons. Read on to evaluate factors like cost, scheduling flexibility, and office space.
Radisson Hotel Group creates upscale visitor check-in experience at redesigned headquarters
For hotel operators, the guest check-in experience is near the top of the list when it comes to priorities, right up there with the cleanliness of the rooms. Radisson Hotel Group, which boasts more than 1,400 properties around the world, fully re-invented itself last year. Beyond a new identity, Radisson Hotel Group revamped its brand structure and rolled out initiatives …
Hiring a Director of Sales- An Update
Hiring employees takes time and patience. Here’s what happened when we searched for a Director of Sales for The Receptionist.
5 Companies That Do Visitor Experience Right
Businesses of all shapes and sizes can benefit from using visitor management tools to improve the office visitor experience. Just look to these five companies for proof.
4 Trends Influencing Small Business Marketing Today
These small business trends take advantage of the latest technology to make a big difference in your bottom line. Have you tried them yet?
How We Support Parents at The Receptionist
Supporting parents at work is an important part of the culture at The Receptionist. Check out how we support working parents.
Go Green: 5 Sustainable Cost-Saving Ideas for Your Business
Looking for sustainability tips for businesses? Here are some that can also save your business money in the long run.
6 Questions You Should Ask When Evaluating Visitor Management Software
Choosing visitor management software is an important job. Before you make an investment, get the answers to these questions.
Team Building That Actually Builds
When it comes to team building at your startup, it’s actually all about the company culture and the people.
Why We Trademarked the Term “Radical Support®”
Radical Support has been central to our business identity for a while now. Here’s why we decided to formalize that with an official trademark.
The Receptionist’s Year in Review 2018
The Receptionist had another record year in 2018, and we want to take a moment to look back at some of the high points in a year of firsts for us. Our growth is first and foremost attributable to our amazing customers, who made 2018 a banner year for us when it came to reviews of our software, including when …
How Business Security Pays for Itself
Determining the ROI on business security efforts isn’t exactly simple, but estimating their monetary value can help put their benefits into perspective.
Spotlight on: TechPlace
Learn about TechPlace in Burlington, ON, Canada- more than just office space, TechPlace supports new and growing companies.
3 Ways Cyber Threats and Business Security Will Change in 2019
Business security threats have always been on business leaders’ radar, but rapidly advancing technology makes it even more important to keep up on the latest dangers.
6 Best Visitor Management Practices for Therapy Clinics
The best kind of visitor management for therapists puts a priority on visitors’ emotions and on their confidentiality.
What’s a Check In Day, and why do we think they’re so awesome?
We love to do things radically different here at The Receptionist. Whether its giving you a behind-the-scenes look of our search for a Director of Sales on our podcast or trademarking the phrase Radical Support® (more on that in an upcoming blog), we’re constantly looking for new, creative, and against-the-grain methods to get our jobs done. Which is why this …
The Receptionist’s Stance on Working Remotely
When company culture and customer service are critical, here’s how working remotely is handled at The Receptionist
5 Things You Need to Know to be a Successful Facilities Manager
Facility managers need much more than technical knowledge to succeed on the job. Facility management skills must also include big-picture knowledge like the kinds we describe in this article.
Your Comprehensive Daily Visitor Management Checklist
Make the job of visitor management at your organization a little easier with this comprehensive list of daily tasks. Our visitor management checklist contains everything you need to know for scheduling, planning, and maintenance.
How The Receptionist Handles the Holidays
Ever wondered how the holidays at a startup tech company are handled? We talk business and time-off on this episode of The Check-In.
5 Tips That Operations Managers Can Use Today
Operations managers have a lot of roles to fill in an organization. These 5 tips will help them focus on what’s important.
Feature Updates: Dark Mode and custom check-out questions
We often hear that our customers love all of the ways they can customize The Receptionist for iPad, and now, two new feature updates offer up even more ways to create a unique and well-rounded visitor check-in experience. Dark Mode By default, the check-in screens that greet visitors display with a lighter, white background with darker text. However, The Receptionist …
TechPlace finds visitor tracking success with The Receptionist for iPad’s customizations
When a business welcomes 5,000 visitors through its doors in its first year and never makes any money from those visitors, that’s usually a sign that things are not going to work out. But for the staff at TechPlace, an innovation space led by the Burlington (Ontario) Economic Development Corporation, they see their Year One as a resounding success. TechPlace is where …
How the California Ruling on Independent Contractors Could Affect Your Business
A recent ruling in California could change how companies classify employees and independent contractors. Here’s what you should know about the Dynamex ruling.
When Your Customers Want Something Else
When customer requests come in, here’s how The Receptionist handles them as a bootstrapped startup with a small engineering team.
How Much Office Space Do You Really Need?
How much office space do you really need? We can’t give you an exact figure, but we can explain which variables you should consider.
Feature Updates: Custom email domains and departments
We’re back with two new feature updates for The Receptionist for iPad that will make your visitor check-in experience even more efficient! Custom email domains With the release of the highly requested custom email domains feature, you can now add your own specialized company email domains to the suggested ones during the check-in process. You can add up to six email …
Paper Visitor Logs Are More Expensive Than Visitor Registration Apps. Here’s Why
Traditional paper visitor logs may seem simple and affordable at first glance, but they come with significant costs. By comparison, visitor registration apps offer features and advantages that can save offices more money.
All-Staff Meetings: How The Receptionist Makes Them Not Suck
Want to have great staff meetings but not sure how? We cover how to make sure your all-staff meetings don’t suck.
4 Tips for Conducting Workplace Emergency Drills
Workplace safety drills are an essential part of an effective safety plan. However, some drills may work better than others. Here’s why.
How to Evaluate a Potential Office Space
A thorough office space evaluation is a critical step in the process of finding a new location for your company. Here are a few things to look for in any potential office.
Spotlight on Sarah Suzuki from Chicago Compass Counseling
Sarah Suzuki, LCSW from Chicago Compass Counseling shares about growing her therapy practice and how The Receptionist has helped her business.
Want to Try Visitor Sign-In Software for Your Office? Avoid These 4 Common Mistakes
Visitor sign-in software should make your front desk run more smoothly, but without proper planning, the transition could cause some disruptions.
Feature Updates: Location Management
For companies with more than one location, building, or office, implementing the highest rated visitor management system in The Receptionist for iPad has been made easier than ever with the rollout of our location management functionality. With The Receptionist for iPad’s location management capabilities, companies with multiple locations can manage all of their Receptionist for iPad configurations from one central …
How a startup incubator’s search for check-in software landed at The Receptionist for iPad
At the Civil-Military Innovation Institute, Inc., (CMI2) headquarters in West Virginia, several companies exist under one roof, all with a focus on supporting United States Department of Defense and developing dual-use (for government and commercial use) technologies. Each individual company is its own entity in separate offices, and when visitors step into the main reception area of the building, they …
The Receptionist for iPad named the leader in visitor management software in 3 reports by G2 Crowd
DENVER, Colo. — The Receptionist today announced that the company’s cloud-based visitor management system, The Receptionist for iPad, has been named the leader in three visitor management software categories in G2 Crowd’s Fall 2018 Report. Customers of The Receptionist who took part in G2 Crowd’s product reviews of Visitor Management Software solutions cited high satisfaction in Quality of Support, High …
5 Valuable SaaS Tools For Food Manufacturers
Modern SaaS tools for food manufacturers can do everything from track product ingredients to streamline the quote process.
Inside the Head of a Marketer at a Bootstrapped Tech Startup
If you wanted to know what marketing is like at a bootstrapped tech startup, this podcast is for you.
How to Create an Effective Visitor Agreement (And Which Mistakes to Avoid)
A visitor access policy can be a great way to clarify visitors’ responsibilities before they enter your facility. But if they’re not done right, dangerous gaps could leave your company at risk.
Don’t Hire an Architect to Design Your New Office Until You’ve Done This
Hiring a commercial architect is an essential step in most new office moves. However, you shouldn’t involve them until you have a clear idea of what you need in an office.
How we Hire: Our Search for a Director of Sales
Hiring employees is an important process for any company; learn from our experience about how to get great people for your business.
5 Online Tools to Improve Front Office Administration at Your School
Great school office tools can make administrators’ jobs much easier. Here are five software programs developed just for educational institutions.
Featured Business — Chattanooga Neighborhood Enterprise
As the executive assistant for the Chattanooga (Tenn.) Neighborhood Enterprise, a housing nonprofit that focuses on homeowner education and counseling, Hannah Clark has to keep track of and account for just about everything. Donations and grants. Office supplies. Time. And until recently, the front door. Clark and the CNE team regularly get visitors coming in to pay bills, meet with …
Safety Culture in Manufacturing: 3 Ways to Make it Stick
A strong manufacturing safety culture requires simplicity, consistency, and emotion. Here’s how to build safety culture at your plant.
How The Receptionist has Grown through Bootstrapping It
Bootstrapping it as your company grows can allow you to maintain the culture and goals that are important to you and your business.
4 Ways to Protect Your Legal Clients’ Privacy That You May Have Overlooked
Your legal clients’ confidentiality is your responsibility. Don’t overlook these tactics to protect their privacy.
Food and Beverage Manufacturers: Plan for These Emergency Scenarios
Food manufacturing emergencies can do a lot of damage to your bottom line. Here’s how to prepare for food manufacturers’ unique needs for emergency planning.
Check Yo Self!
Businesses need to focus on having a strong front desk check-in experience. The podcast covers best practices for a front office.
3 Crucial Rebranding Tactics for Engineering Firms
You may need to rebrand your engineering firm in order to stand out in a competitive landscape. Here’s how to tell a compelling story about your firm.
Best Practices for Access Control at Schools and Colleges
School access control is an important part of a comprehensive security plan. Here’s how to establish secure entry points at your facility.
You Know Your Receptionist Needs a Break When…
Being a front office receptionist entails a lot. On the podcast, we discuss receptionist roles, responsibilities, and what happens when the receptionist is overwhelmed.
These Job Perks Will Help Attract the Best Engineering Talent
Recruiting engineers who can deliver top-notch work is essential for your engineering and design firm. Offer these perks to attract the best candidates.
Featured Business — Wakaya Perfection
Originally founded in 2011 by famed entrepreneur and founder of FIJI Water, David H. Gilmour, Wakaya Perfection joined the booming direct sales industry in 2015 when Co-Founder Todd Smith took the helm and moved operations from South Florida to Central Utah. Smith’s 20-plus years of experience in health and wellness have brought dozens of new and exciting products to the …
3 Tips to Grow Your Small Law Firm
Law firm growth will only be successful if it is carefully planned ahead of time. Here are several tactics that will help grow your legal practice.
Spoiler Alert: Security and Compliance are Important
Businesses need to prioritize security and compliance; The Receptionist can support your efforts to remain secure and compliant within your industry.