The staff at PMI BioPharma Solutions in Nashville, Tenn., is no stranger to using visitor check-in technology to manage the company’s many daily visitors. A researcher and manufacturer of pharmaceutical products, PMI BioPharma started using visitor management software in 2016 to check in visitors and clients. However, in early 2019, that software was out of date and no longer helpful. …
Are you ready to expand business internationally? Make sure that you’ve taken the time to research the potential market and make sure your tools are ready to scale.
Harry Campbell, author of Get-Real Culture shares his life-long learning about company culture.
Small businesses can use these easy email list-building tactics to grow their list and land more customers.
The Net Promoter Score has become the industry standard when it comes to gauging customer satisfaction. But you can get even more out of the scores with these NPS best practices.
You can attract new coworking members to your space by clarifying your marketing strategy, aligning yourself with key partners, and optimizing your membership packages.
Measuring customer happiness is important for businesses- here’s how we do that in a meaningful way.
Does your workplace have an office emergency kit? Learn more about what you should have on-hand in the case of an emergency.
Nick Bradley from The Fielding Group shares about helping businesses scale and the importance of company culture.
Sales and marketing alignment is crucial for the success of any business. Here’s how to keep your team working together well and toward the same goals.
Are your employees suffering from these common office distractions?
Wondering how our sales and engineering teams work together? We chat about it on the podcast!
Business goal setting is crucial. The right goals can ensure that you’re making progress in the right direction. Use these goal-setting tactics to thoughtfully choose the right goals for your business.
These emergency evacuation tools for your office can help keep your employees and building occupants safer in the case of a fire or another emergency.
We’re excited to introduce The FABRIC podcast: a shift from what we’ve been doing on The Check-In.
If you’re thinking about opening a concierge medical practice, here are a few things to keep in mind.
The Receptionist for iPad has added two new integrations to the software that make saving important documents collected during the check-in process even easier. These latest integrations let customers instantly save and file signed copies of legal documents and agreements collected during the check-in process into Google Drive and Dropbox rather than downloading the documents manually and re-uploading them elsewhere. …
Visitor management marketing can be a powerful tool for businesses who want to make a good impression on visitors.
Within the walls of the Richmond, Virginia-based U-Turn Sports Performance Academy exists a multi-faceted and fast-paced ecosystem. As the name suggests, youth sports development is a major focus for the organization. However, U-Turn’s facility also serves as an event space and as a non-profit incubator. On top of that, a church also calls the U-Turn building home. With so many …
We’re sharing about our 3-year operational plan and what our staff will look like at the end of 2021.
Personalized workspace design is an important office perk for modern employees. Here’s how to offer it in your workplace.
The Receptionist for iPad has launched a brand new integration that allows you to increase the scope of The Receptionist platform and trigger events in more of the apps you use daily. The new Zapier integration allows customers to seamlessly connect our visitor management software with platforms like marketing & sales automation, project management software, or even your phone system. …
Office security cameras can play a key role in the physical security of your business. Here’s what to know as you consider surveillance options for your company.
We’re joined on the podcast by Katie K. May from Creative Healing Philly to chat about how she helps teens with their mental health.
An office mail policy that addresses how deliveries and packages should be handled can be a crucial part of boosting office security.
Every company wants to connect with its customers. In order to forge deeper relationships, try keeping messages simple, personal, and meaningful.
Whenever a visitor steps onsite at the 3,500-acre Fairborn Cement Company facility in Fairborn, Ohio, there are many safety precautions in place to ensure each guest’s on-site experience keeps them out of harm’s way. Every visitor must go through a site-specific safety training and then sign off on a document verifying that they have received the training as required by …
Company culture is extremely important to us- we’re sharing about the culture club we created at The Receptionist
Office emergency training can be a powerful tool for your front desk staff. These administrators are uniquely suited to help act in emergency situations. Training can keep both the administrators and the rest of the office safer.
If you’re looking for office phone booths to cut down on the noise and increase privacy in an open office plan, there are many features to consider. Here’s what to look for in your search for an office phone booth.
When you’re a business you want to create content that connects and write like your customers talk.
Good lobby security starts with an observant staff. Make sure they know exactly what to look for when it comes to suspicious behavior that could indicate an impending crime, and how they should alert the rest of the staff.
Improve the access control at your long-term care facilities and minimize risk to your residents, visitors and staff in the process.
Managing the hundreds of visitors that Bimbo Canada welcomes each week to its numerous offices dispersed all across Canada used to be a daunting task for Caitlyn Bannister. Bannister is the Facilities and Leasing Coordinator for Bimbo Canada, a manufacturer and distributor of breads and other baked goods and salty snacks as part of the multinational Grupo Bimbo company. After …
At The Receptionist, we do goal setting a bit differently; check out how we do goals on this episode of the podcast.
If you want to improve your office visitors’ experience, don’t stop when they leave. Follow up using these scripts.
These office security tactics can help your front desk staff with identifying potential threats.
Meet three more members of the team at The Receptionist where we chat about life inside and out of the office.
At Hynes Industries, a custom fabricator of roll formed, strip and wire metal products, every day sees numerous visitors pass through the doors of its expansive Youngstown, Ohio, headquarters and Painesville, Ohio, manufacturing plant. The company buys and processes literally tons of steel every day for use in everything from the trucking industry, the solar industry, industrial storage and shelving, …
Before you invest in a second office location, you need to make sure it won’t hurt your cash flow, operations, or office culture.
You might think of open houses as mostly a real estate tool, but open houses also have benefits for many other kinds of businesses. Here’s why you should open your doors for one of these special events, and how to make the most of it when you do.
Using technology to mitigate the pitfalls and inefficiencies of the logistics marketplace is the speciality of third-party logistics company Freight Hub. The company prides itself on applying its proprietary automation and data tools to help companies ship and store goods and materials more effectively than ever. However, in late 2018, one area the Freight Hub team wanted to improve on …
At The Receptionist, our core values are central to everything we do. Learn more about FABRIC with Jessica Marshall, Director of Customer Experience.
Office visitor privacy is something that your staff needs to consciously prioritize. Here are four ways to do just that.
You can reply to critical reviews of your business in a way that minimizes their damage. Use these tactics to make sure your responses are quick and efficient.
At Simplemente, a systems integrator to the media and entertainment industry in Mexico City, establishing a personal connection with each visitor that walks through its doors has been a top priority in the nearly two decades the company has been in business. The company is no stranger to using technology to enhance the visitor experience, having replaced it’s pen-and-paper registration …
When your sales and marketing teams work together toward the same goals, growth is exponential. Here’s how we do it.
If you want to welcome office visitors the right way, you need to make them feel right at home. Here are a few easy ways to do that.
An office crisis communications plan is an integral part of a solid emergency preparedness strategy. Here’s how to develop one for your office.
As a bootstrapped startup, predictable revenue is our goal. Our president, Andy Alsop, shares what predictable revenue is and where we are on the journey.
Managing security for multi-tenant buildings can be tricky. However, with these best practices, you can ensure a secure experience for tenants and their visitors.
Interruptions are a major source of lost productivity for many businesses. According to Atlassian.com, the average employee is interrupted from their work 56 times a day and spends a total of 2 hours recovering from those interruptions. At the Corca Center for Sleep and Radiant Health in Boulder, Colo., Founder Dr. Damiana Corca was all too familiar with the reality …
Visitor check-in design is a bit of an art and a bit of a science. Here’s how to design a visitor-check in flow that works for your office.
We’re chatting with our Sales Team at The Receptionist. Learn about team members, personally and professionally!
If you’re considering using ID capture to boost security and compliance, you could be putting your visitors’ privacy at risk. Here’s what to consider.
With several states in recent years passing laws decriminalizing or legalizing cannabis, businesses of all sorts have taken root to serve the needs of this fast-growing niche. Yet despite the rapid growth of the cannabis industry, many businesses in the space are finding that complying with the legal requirements can be a daunting task. Such was the case for Cultivated …
Preventing bad online reviews from visitors to your office, store, or facility can be tricky. It is possible, though, with the help of a solid feedback infrastructure, a follow-up system, and relevant staff training.
Andy Alsop, CEO of The Receptionist talks about Gino Wickman’s Entrepreneurial Operating System (EOS) and traction.
What in the world do you do with disruptive visitors at your care facility? The solution lies in de-escalation and more importantly, prevention.
Want a more flexible office? You can get more value out of each square foot of your office space by making it more versatile. Start with these tips.
For many businesses, ensuring customer and client privacy is an enormous priority. However, one area that often gets neglected when it comes to protecting sensitive information is the front desk. Paper visitor log books. Customers that have to announce their arrival in front of other guests. Interrupted meetings to find employees that have a visitor waiting. For Jenn Lofgren, Founder …
At The Receptionist, we approach sales a bit differently; no sales pitches, but rather genuine conversations with people.
The right marketing for therapists can be affordable and effective without distracting from your core psychology work.
The benefits of quiet spaces at work are well-documented. There are simple ways to make sure that your employees can concentrate and get their work done.
Nexis Wellness is a coworking space for health and wellness professionals. Founder Scott Zimmerman talks HIPAA compliance and The Receptionist.
Rehabilitation centers have plenty of options when it comes to marketing. But some tactics are much more effective than others when it comes to attracting local attention. Here are a few of the best rehab center marketing tactics to consider.
Many of us have been in that awkward situation where we walk into a new business or office for the first time, and we’re not sure where to go or what to do. Having a friendly face at the front desk to welcome visitors along with a check-in system to make sure their arrival has not gone unnoticed are great …
Front desk management plays a huge role in the impression that visitors get of your office. To optimize that experience, you need fresh eyes and a new perspective.
The Receptionist for iPad has released to all customers the ability to allow guests to check in for their visit using a QR code on their mobile device. With the QR code check-in option, pre-registered visitors or returning visitors will receive a unique QR code via email or printed to a badge that they can scan with the iPad’s built-in camera …
Get the know the leadership team from The Receptionist: President & CEO Andy Alsop, Director of Customer Experience Jessica Marshall and Director of Engineering, DeLynn Berry
The best visitor management for retirement homes includes initiatives to optimize privacy, safety, and administrative efficiency.
At Synlogic, a Cambridge, Mass.-based bioengineering company, scientists work to create what the company calls “living Synthetic Biotic™ medicines.” In short, the company uses naturally occurring human gut bacteria as the foundation to re-engineer them into rare disease-fighting medicines. On a less life-changing scale, staff at Synlogic applied the same idea of taking a process that wasn’t working quite right and reimagined it to create …
Here’s how businesses can keep the best features of open office design, such as space and light, while getting rid of the noise and interruptions.
Creating a welcoming and uncomplicated experience from the moment a client walks in the door is paramount for most businesses. When your clientele is made up of survivors of brain injuries, strokes, and concussions like that of Brain Injury Services in Springfield, Virginia, the charge for ease and simplicity is exponentially greater. Not to mention a heightened expectation of privacy. …
Marcus, founder of Therapy Space- a coworking space for mental and behavioral health professionals- talks about his location and visitor management needs.
Long-term care software can be a very important tool for residential care facilities. Here’s what to consider in your search.
This post is a guest blog written by Scott Zimmerman, the Founder and CEO of Nexis Wellness and a Receptionist for iPad customer. When prospective members of Nexis Wellness first learn about the affordable office solutions our health and wellness coworking community has to offer, they are impressed by the attention to detail that has gone into making the space …
Coworking space security is important, and it doesn’t have to come at the expense of a fun, relaxed atmosphere.
Just as Kevin Dalton was starting his new job as the Warehouse General Manager for Future Forwarding, a distribution and warehousing logistics company, in late 2018, the company experienced a shift in its front office operations. The company’s receptionist had just left, and for a logistics company that must keep strict records of visitor information to meet industry compliance audit …
Roles at a startup often change and evolve. We talk about how our Inside Sales Rep’s role has changed at The Receptionist.
Substance Abuse Treatment Center Visitor ManagementThe key to effective substance abuse treatment center visitor management are to prioritize privacy, security, and safety.
The front office of a food manufacturing plant can be incredibly hectic, as vendors, contractors, deliveries, employees, and other guests come and go at all times. Keeping track of everything and understanding who is going where — all while maintaining privacy and security to comply with industry standards like the Food Safety Modernization Act (FSMA) — can be made exponentially …
Therapy software can be a great way to automate therapy offices, from solo practices to larger institutions. Here are some of the tools and features to consider for your practice.
Startups can benefit from a CFO but may not be able to afford one; a Fractional CFO Firm may be what you need.
Workplace data privacy efforts are crucial. Data breaches destroy customers’ trust and can result in huge expenses and legal fees. Make sure you understand the following security myths and take steps to fix them.
Want to really impress office visitors? Incorporate more than just visual cues in the lobby. Consider adding inviting scents, sounds, and more.
The Receptionist for iPad’s latest feature release offers our customers the ability to track employee check-in and check-out activity separate from visitors with a new Employee button type. The Receptionist for iPad users have numerous different button types to choose from to customize their check-in experience and create unique notification workflows for each visitor type, and now, with the new …
Radical support is one key to keeping our customers happy, and that’s our best marketing strategy.
Facility management software can handle many important tasks, from managing assets to monitoring energy use. Start your search for software by establishing your priorities.
Confused about visitor management software pricing? For the best ROI on visitor management software, look for a program that automates the entire visitor check-in experience.
Tom Foster, Director of Sales, shares his experience of the hiring process at The Receptionist
Even at co-working facilities, where the hustle and bustle of having multiple companies under the same roof adds to the allure, disruptions can be productivity killers. For Therapy Space, a network of co-working locations specifically serving the behavioral health and wellbeing space, one of the biggest disruptors for both clinicians and guests used to be visitor check-ins. At the company’s …
If you run a small business, your time is extremely valuable. Read on to find some practical, affordable small business time-saving tips that you can use today.
If you’re considering another office admin hire, you’ll have to weigh the pros and cons. Read on to evaluate factors like cost, scheduling flexibility, and office space.
For hotel operators, the guest check-in experience is near the top of the list when it comes to priorities, right up there with the cleanliness of the rooms. Radisson Hotel Group, which boasts more than 1,400 properties around the world, fully re-invented itself last year. Beyond a new identity, Radisson Hotel Group revamped its brand structure and rolled out initiatives …
Hiring employees takes time and patience. Here’s what happened when we searched for a Director of Sales for The Receptionist.
Businesses of all shapes and sizes can benefit from using visitor management tools to improve the office visitor experience. Just look to these five companies for proof.
These small business trends take advantage of the latest technology to make a big difference in your bottom line. Have you tried them yet?
Supporting parents at work is an important part of the culture at The Receptionist. Check out how we support working parents.