Holidays at a startup

How The Receptionist Handles the Holidays

Michael Ashford

How The Receptionist Handles the Holidays

 
 
00:00 / 00:20:20
 
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Ever wondered how the holidays at a startup tech company are handled? We talk business and time-off on this episode of The Check-In.

Feature Updates: Dark Mode and custom check-out questions

We often hear that our customers love all of the ways they can customize The Receptionist for iPad, and now, two new feature updates offer up even more ways to create a unique and well-rounded visitor check-in experience. Dark Mode By default, the check-in screens that greet visitors display with a lighter, white background with darker text. However, The Receptionist …

Customer requests

When Your Customers Want Something Else

Michael Ashford

When Your Customers Want Something Else

 
 
00:00 / 00:22:02
 
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When customer requests come in, here’s how The Receptionist handles them as a bootstrapped startup with a small engineering team.

Feature Updates: Custom email domains and departments

We’re back with two new feature updates for The Receptionist for iPad that will make your visitor check-in experience even more efficient! Custom email domains With the release of the highly requested custom email domains feature, you can now add your own specialized company email domains to the suggested ones during the check-in process. You can add up to six email …

Great staff meetings

All-Staff Meetings: How The Receptionist Makes Them Not Suck

Michael Ashford

All-Staff Meetings: How The Receptionist Makes Them Not Suck

 
 
00:00 / 00:23:04
 
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Want to have great staff meetings but not sure how? We cover how to make sure your all-staff meetings don’t suck.

The Receptionist for Therapists

Spotlight on Sarah Suzuki from Chicago Compass Counseling

Michael Ashford

Spotlight on Sarah Suzuki from Chicago Compass Counseling

 
 
00:00 / 00:25:17
 
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Sarah Suzuki, LCSW from Chicago Compass Counseling shares about growing her therapy practice and how The Receptionist has helped her business.

Feature Updates: Location Management

For companies with more than one location, building, or office, implementing the highest rated visitor management system in The Receptionist for iPad has been made easier than ever with the rollout of our location management functionality. With The Receptionist for iPad’s location management capabilities, companies with multiple locations can manage all of their Receptionist for iPad configurations from one central …

The Receptionist for iPad named the leader in visitor management software in 3 reports by G2 Crowd

DENVER, Colo. — The Receptionist today announced that the company’s cloud-based visitor management system, The Receptionist for iPad, has been named the leader in three visitor management software categories in G2 Crowd’s Fall 2018 Report. Customers of The Receptionist who took part in G2 Crowd’s product reviews of Visitor Management Software solutions cited high satisfaction in Quality of Support, High …

Marketing Tech Startup

Inside the Head of a Marketer at a Bootstrapped Tech Startup

Michael Ashford

Inside the Head of a Marketer at a Bootstrapped Tech Startup

 
 
00:00 / 00:30:09
 
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If you wanted to know what marketing is like at a bootstrapped tech startup, this podcast is for you.

Hiring employees

How we Hire: Our Search for a Director of Sales

Michael Ashford

How we Hire: Our Search for a Director of Sales

 
 
00:00 / 00:21:04
 
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Hiring employees is an important process for any company; learn from our experience about how to get great people for your business.

Bootstrapping It

How The Receptionist has Grown through Bootstrapping It

Michael Ashford

How The Receptionist has Grown through Bootstrapping It

 
 
00:00 / 00:24:20
 
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Bootstrapping it as your company grows can allow you to maintain the culture and goals that are important to you and your business.

Front desk check-in

Check Yo Self!

Michael Ashford

Check Yo Self!

 
 
00:00 / 00:20:55
 
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Businesses need to focus on having a strong front desk check-in experience. The podcast covers best practices for a front office.

Receptionist roles

You Know Your Receptionist Needs a Break When…

Michael Ashford

You Know Your Receptionist Needs a Break When…

 
 
00:00 / 00:27:51
 
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Being a front office receptionist entails a lot. On the podcast, we discuss receptionist roles, responsibilities, and what happens when the receptionist is overwhelmed.

Security and compliance

Spoiler Alert: Security and Compliance are Important

Michael Ashford

Spoiler Alert: Security and Compliance are Important

 
 
00:00 / 00:25:09
 
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Businesses need to prioritize security and compliance; The Receptionist can support your efforts to remain secure and compliant within your industry.

Company Culture

Company Culture and Dealing with PND Syndrome

Michael Ashford

Company Culture and Dealing with PND Syndrome

 
 
00:00 / 00:22:18
 
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Positive company culture is critical for your employees and customers. Learn about the values and culture of The Receptionist and dealing with PND Syndrome.

Before You Purchase Your Software, Consider the Jobs To Be Done

Michael Ashford

Before You Purchase Your Software, Consider the Jobs To Be Done

 
 
00:00 / 00:23:58
 
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Before you make a purchase, consider the jobs that you hire that product or service to do. We cover why jobs to be done matters for our company and yours.

Good Customer Service Isn’t Good Enough: Go Radical with Your Support

Michael Ashford

Good Customer Service Isn’t Good Enough: Go Radical with Your Support

 
 
00:00 / 00:26:16
 
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Customer support is often a business’s focus, but good customer service isn’t enough. We introduce radical customer service and how to achieve it.

Feature Updates: Visit Log Refresh

We’re excited to announce we’ve released an update to our Visit Log! Among the changes: This update is live and active in our customers’ accounts. If you have any questions, find us in our chat portal (that little orange icon in the bottom right of any of your account pages), give us a call at 888-315-5230, or email support@thereceptionist.com.

From Old School to New School.

Michael Ashford

From Old School to New School.

 
 
00:00 / 00:22:58
 
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We’re talking about why to shift from old school to new school ways of running your front office, including using visitor management software.

Feature Updates: Agreements Vault!

Here at The Receptionist, we love it when we can take feedback from our clients regarding feature requests and enhancements and turn them into reality. We’re thrilled to announce the release of a feature our customers have been asking for: An Agreements Vault. This enhancement makes it possible for our clients to view in one place all of the signed …

Feature Updates: Multiple Languages Display Now in Beta!

We are excited to announce that we have launched the ability to allow visitors to choose between different languages when they begin their check-in process using The Receptionist for iPad. With this multilingual feature enabled, a button will appear on the welcome screen that will give visitors the option to select between different languages that administrators choose to display.  This …

A Look Back at 2017

With 2017 officially behind us, we here at The Receptionist want to take a moment to reflect on what turned out to be our best year ever as a company. We grew at an incredible pace, thanks to our amazing customers who continue to humble us with their rave reviews of our visitor management system. In 22 countries around the …

Featured Business — Contours Studios

Contours Studios is a mindful movement studio that offers clients a high-end boutique studio experience with services that include Pilates, Hatha and Vinyasa yoga, Tai Chi, meditations, and movement training, among other services. But with as rejuvenating as the studio’s classes are for its clients, there was one area of the business that did not flow as well as Founder …

Feature Updates: Added Home Screen Customizations

Customizing the check-in experience for your office just got even better with The Receptionist for iPad’s most recent updates. With the recent release of version 3.9.0 of the app, we’ve rolled out multiple customization abilities for the app’s home screen, giving you more control to brand the software to your own unique location and identity as an organization. These capabilities …

How to Design Your Visitors’ Badges

Visitor badges aren’t complicated — not at first glance. It might seem like designing one would be easy: Choose a template, fill it out, and move on. However, poorly designed visitor badges can cause problems When the information on these little rectangles isn’t laid out in a way that’s clear, accurate, and helpful, there are consequences for both visitors and …

Should Visitors to Your Company Sign NDAs?

There are a lot of ways to accidentally expose sensitive information to your company’s visitors. Trust us: We’ve heard plenty of cringe-worthy stories on the topic from our customers. (There’s nothing like a confused, unescorted visitor stumbling into a confidential meeting to get you scrambling for a better visitor management solution.) Businesses are starting to understand that security improves a …

Here’s What Happens When Your CEO Takes Customer Calls

Many companies are happy to pay lip service to the idea of being customer-centric. It makes sense: Companies exist to fill customer needs. If you don’t focus on those needs, your business will struggle. That’s why most companies are smart enough to employ a dedicated support staff. Some even give that support staff great training and special incentives. But a …

B Sharp check-in screen

Featured Business — B Sharp School of Music

B Sharp School of Music inspires students of all ages to “sharpen their minds through music.” The private music school, started by Heidi Garcia, operates out of an old Victorian house in downtown Lodi, CA, with a recently opened second location in Scotts Valley. Thanks to B Sharp’s dedicated staff and high quality of instruction, the school has grown, adding …