With the Coronavirus pandemic, we talk with founder Andy Alsop about how The Receptionist is dealing with things.
Keeping critical supply chain employees and facilities healthy
The rapid spread of the COVID-19 virus to pandemic levels has launched the world into strange and uncertain times. While many workers adjust to their new home offices and furry colleagues, many others must still go into work each day to maintain the consistent flow of essential items like food and medical supplies. Businesses in the supply chain, including equipment …
Our Newest Team Members Talk FABRIC
Our four newest hires are on the podcast talking all about our company culture and their time at The Receptionist so far.
Administrative Privacy Basics for Medical Practitioners
Want to stay HIPAA compliant? Start by observing the following privacy basics for medical practitioners.
Protect Your Office From the Risk of Infectious Disease — Starting in the Lobby
The recent threat of COVID-19 has everyone focused on preventing the spread of disease, both at work and at home. However, practices like thorough and frequent handwashing and refraining from face-touching have benefits that aren’t limited to the new coronavirus. After all, viruses and other infectious diseases such as the flu have long been to blame for hurting productivity in …
5 Essential Tools for Facilities Managers
With these facilities management tools, managers can keep better track of equipment, inventory, maintenance schedules, and repair requests.
Visitor management system simplifies life for Holistic Consultation and its clients
As technology becomes evermore prevalent in our daily interactions, ensuring a level of care and ease for customers, guests, and visitors has never been more top-of-mind for many business leaders. For Beth Sertell, Executive Director and Clinical Mental Health Therapist at Holistic Consultation in Columbus, Ohio, she believes using technology to only serve the business’s needs is a fruitless endeavor. …
Med Rx Partners is Changing Mental Health Care with Their Bold Values
We talk on the podcast with Piper from Med Rx Partners about their bold values and how they’re changing mental health care
How The Receptionist can help you manage coronavirus (COVID-19) safety at your business
The spread of coronavirus (COVID-19) has understandably escalated concerns when it comes to how businesses manage visitors. The virus has made it crucial for workplaces to limit unnecessary person-to-person contact and potential transmission incidents. We’ve heard from many customers looking to alter the way they check-in, track, and collect information in order to protect visitors and employees from potential exposure …
4 Ways to Have More Fun in Your Office
Everyone wants to work in a fun office, but that fun doesn’t happen on its own. To create a fun workplace, you’ll need to cultivate a fun office aesthetic and provide opportunities for employees to have fun together. However, those efforts won’t amount to a fun office unless the right people and culture aren’t in place, as well.
Does Your Coworking Space Stand Out? 3 Examples of Spaces Offering Something Different
As the market for coworking spaces grows, more spaces are finding specialties to set them apart from the competition. Here are just a few ideas for coworking space niches that have been successful.
Front desk visitor management system helps Canteen One better serve its clientele
At many companies, new ideas for products, feature add-ons, and services come from their sales team members, who frequently have the most direct contact with the market they serve. At Canteen One, a vending and food service management company, it was a sales representative who brought back an idea for an internal change to improve how the company receives visitors. …
Creating a Career Growth Path for Sales Reps
Our Director of Sales shares about professional and personal growth when you’re in a sales rep position.
The Importance of Slowing Down (and Embracing the Office “Turtle Police”)
Slowing down at work is essential if you want to eliminate mistakes that could damage your relationships with customers. Here’s how to encourage employees to take the time to get things right.
4 Easy Ways to be More Authentic With Your Customers
If you’re striving to create a more authentic brand, you need to change a few things about the ways your employees interact with customers.
How a Blade & Timber Yelp Response Embodied Company Culture and Went Viral
We’re joined by Matt Baysinger, founder of Blade & Timber to discuss his viral yelp response to a negative and false review.
How to Build Your Office Visitor Access Policy
An office visitor access policy is a crucial part of keeping your office safe and secure. Here’s exactly what yours should include.
Med Rx Partners advances access to mental health medication management with innovative, efficient, private check-in solution
Piper Buersmeyer envisions a day where there is no shame for people who need and seek out mental healthcare services. So when Buersmeyer and her business partners launched Med Rx Partners, a clinic providing rapid access to medication management services for mental health care, they set out to create a space where patients could get the assistance they needed in …
How to Keep Your Coworking Members Happy (And Keep Them Longer)
Your coworking space needs a solid strategy for coworking membership retention. To keep members as long as possible, make sure to focus on the fundamentals and encourage relationships between members.
3 Signs It’s Time to Hire an Executive Assistant
If you’d like to hire an executive assistant, here’s what you should know.
We Now Have a Marketing TEAM!
Now that The Receptionist has a marketing team, we share how we’re collaborating and having fun.
We began 2020 by giving back to SafeHouse Denver
Just because the year-end holiday season is over doesn’t mean we stop thinking of others. Giving back to those in need is a worthy year-round cause. That’s why we’ve decided to use the month of January, a time of new starts and resolutions, to give back to an organization our team members chose: SafeHouse Denver. SafeHouse provides crucial services to …
PMI BioPharma reduces check-in time by more than half with The Receptionist for iPad
The staff at PMI BioPharma Solutions in Nashville, Tenn., is no stranger to using visitor check-in technology to manage the company’s many daily visitors. A researcher and manufacturer of pharmaceutical products, PMI BioPharma started using visitor management software in 2016 to check in visitors and clients. However, in early 2019, that software was out of date and no longer helpful. …
Are You Ready to Expand Your Business Internationally? Here are 4 Things to Consider
Are you ready to expand business internationally? Make sure that you’ve taken the time to research the potential market and make sure your tools are ready to scale.
A “Get-Real” Look at Company Culture with Harry Campbell
Harry Campbell, author of Get-Real Culture shares his life-long learning about company culture.
3 Easy Ways for Small Businesses to Grow Their Mailing Lists
Small businesses can use these easy email list-building tactics to grow their list and land more customers.
How to Get the Most Out of Your Net Promoter Score
The Net Promoter Score has become the industry standard when it comes to gauging customer satisfaction. But you can get even more out of the scores with these NPS best practices.
How do you Measure Customer Happiness?
Measuring customer happiness is important for businesses- here’s how we do that in a meaningful way.
4 Ideas for Attracting New Members to Your Coworking Space
You can attract new coworking members to your space by clarifying your marketing strategy, aligning yourself with key partners, and optimizing your membership packages.
Your Office Needs an Emergency Kit. Here’s How to Build One
Does your workplace have an office emergency kit? Learn more about what you should have on-hand in the case of an emergency.
How The Fielding Group Helps Businesses Scale and Get Clear on Company Culture
Nick Bradley from The Fielding Group shares about helping businesses scale and the importance of company culture.
The Importance of Sales and Marketing Alignment
Sales and marketing alignment is crucial for the success of any business. Here’s how to keep your team working together well and toward the same goals.
5 Types of Common Distractions to Eliminate From Your Office Today
Are your employees suffering from these common office distractions?
How Sales and Engineering Work Together
Wondering how our sales and engineering teams work together? We chat about it on the podcast!
Business Owners: Use These Best Practices for Goal Setting
Business goal setting is crucial. The right goals can ensure that you’re making progress in the right direction. Use these goal-setting tactics to thoughtfully choose the right goals for your business.
5 Tools for Smoother Emergency Evacuations in the Workplace
These emergency evacuation tools for your office can help keep your employees and building occupants safer in the case of a fire or another emergency.
Big Announcement: We are The FABRIC Podcast!
We’re excited to introduce The FABRIC podcast: a shift from what we’ve been doing on The Check-In.
What You Need to Know About Starting a Concierge Medical Practice
If you’re thinking about opening a concierge medical practice, here are a few things to keep in mind.
Feature Update: Google Drive and Dropbox integration
The Receptionist for iPad has added two new integrations to the software that make saving important documents collected during the check-in process even easier. These latest integrations let customers instantly save and file signed copies of legal documents and agreements collected during the check-in process into Google Drive and Dropbox rather than downloading the documents manually and re-uploading them elsewhere. …
Visitor Management and Marketing: A Winning Combination
Visitor management marketing can be a powerful tool for businesses who want to make a good impression on visitors.
Unique check-in options help U-Turn Sports Performance Academy manage growing visitor needs
Within the walls of the Richmond, Virginia-based U-Turn Sports Performance Academy exists a multi-faceted and fast-paced ecosystem. As the name suggests, youth sports development is a major focus for the organization. However, U-Turn’s facility also serves as an event space and as a non-profit incubator. On top of that, a church also calls the U-Turn building home. With so many …
Planning What our Staff will Look Like in 2021
We’re sharing about our 3-year operational plan and what our staff will look like at the end of 2021.
Personalized Workspace Design: What It Is and Why Employees Love It
Personalized workspace design is an important office perk for modern employees. Here’s how to offer it in your workplace.
Feature Update: Zapier integration
The Receptionist for iPad has launched a brand new integration that allows you to increase the scope of The Receptionist platform and trigger events in more of the apps you use daily. The new Zapier integration allows customers to seamlessly connect our visitor management software with platforms like marketing & sales automation, project management software, or even your phone system. …
Does Your Business Really Need Security Cameras?
Office security cameras can play a key role in the physical security of your business. Here’s what to know as you consider surveillance options for your company.
Spotlight on Katie K. May from Creative Healing
We’re joined on the podcast by Katie K. May from Creative Healing Philly to chat about how she helps teens with their mental health.
How to: Developing the Best Mail and Delivery Policy for Your Office
An office mail policy that addresses how deliveries and packages should be handled can be a crucial part of boosting office security.
5 Ideas for Making Stronger Connections With Your Customers
Every company wants to connect with its customers. In order to forge deeper relationships, try keeping messages simple, personal, and meaningful.
Digital visitor log eliminates safety training headaches for Fairborn Cement Company
Whenever a visitor steps onsite at the 3,500-acre Fairborn Cement Company facility in Fairborn, Ohio, there are many safety precautions in place to ensure each guest’s on-site experience keeps them out of harm’s way. Every visitor must go through a site-specific safety training and then sign off on a document verifying that they have received the training as required by …
We Started a Culture Club!
Company culture is extremely important to us- we’re sharing about the culture club we created at The Receptionist
Does Your Front Desk Staff Need Emergency Response Training?
Office emergency training can be a powerful tool for your front desk staff. These administrators are uniquely suited to help act in emergency situations. Training can keep both the administrators and the rest of the office safer.
Comparing Phone Booth Options for Your Office
If you’re looking for office phone booths to cut down on the noise and increase privacy in an open office plan, there are many features to consider. Here’s what to look for in your search for an office phone booth.
Writing Like Your Customers Talk
When you’re a business you want to create content that connects and write like your customers talk.
How to Recognize Suspicious Behavior in Your Office Lobby
Good lobby security starts with an observant staff. Make sure they know exactly what to look for when it comes to suspicious behavior that could indicate an impending crime, and how they should alert the rest of the staff.
5 Access Control Strategies That Minimize Risk at Long-Term Care Facilities
Improve the access control at your long-term care facilities and minimize risk to your residents, visitors and staff in the process.
Visitor management system dishes up sweet check-in experience for Bimbo Canada
Managing the hundreds of visitors that Bimbo Canada welcomes each week to its numerous offices dispersed all across Canada used to be a daunting task for Caitlyn Bannister. Bannister is the Facilities and Leasing Coordinator for Bimbo Canada, a manufacturer and distributor of breads and other baked goods and salty snacks as part of the multinational Grupo Bimbo company. After …
How The Receptionist does Goals
At The Receptionist, we do goal setting a bit differently; check out how we do goals on this episode of the podcast.
Actual Scripts to Use When You Follow Up With Facility Visitors
If you want to improve your office visitors’ experience, don’t stop when they leave. Follow up using these scripts.
4 Ways Criminals Can Sneak Into Your Office (And How to Stop Them)
These office security tactics can help your front desk staff with identifying potential threats.
Meet the Rest of Us!
Meet three more members of the team at The Receptionist where we chat about life inside and out of the office.
Bustling manufacturing plant handles various types of visitors with digital check-ins
At Hynes Industries, a custom fabricator of roll formed, strip and wire metal products, every day sees numerous visitors pass through the doors of its expansive Youngstown, Ohio, headquarters and Painesville, Ohio, manufacturing plant. The company buys and processes literally tons of steel every day for use in everything from the trucking industry, the solar industry, industrial storage and shelving, …
Should You Add a Second Office Location? 5 Factors to Consider
Before you invest in a second office location, you need to make sure it won’t hurt your cash flow, operations, or office culture.
“Open Houses” Aren’t Just for Realtors. Here’s Why They’re a Great Marketing Tool for Your Business
You might think of open houses as mostly a real estate tool, but open houses also have benefits for many other kinds of businesses. Here’s why you should open your doors for one of these special events, and how to make the most of it when you do.
Logistics provider Freight Hub finds visitor management match with The Receptionist for iPad
Using technology to mitigate the pitfalls and inefficiencies of the logistics marketplace is the speciality of third-party logistics company Freight Hub. The company prides itself on applying its proprietary automation and data tools to help companies ship and store goods and materials more effectively than ever. However, in late 2018, one area the Freight Hub team wanted to improve on …
A Deeper Look at Our FABRIC
At The Receptionist, our core values are central to everything we do. Learn more about FABRIC with Jessica Marshall, Director of Customer Experience.
4 Best Practices for Prioritizing the Privacy of Your Office Visitors
Office visitor privacy is something that your staff needs to consciously prioritize. Here are four ways to do just that.
How (and Why) to Respond to Critical Reviews Online
You can reply to critical reviews of your business in a way that minimizes their damage. Use these tactics to make sure your responses are quick and efficient.
Digital check-ins improve quality of visitor interactions for Simplemente
At Simplemente, a systems integrator to the media and entertainment industry in Mexico City, establishing a personal connection with each visitor that walks through its doors has been a top priority in the nearly two decades the company has been in business. The company is no stranger to using technology to enhance the visitor experience, having replaced it’s pen-and-paper registration …
When Sales and Marketing Work Together, Growth is Exponential
When your sales and marketing teams work together toward the same goals, growth is exponential. Here’s how we do it.
4 Easy Ways to Make Your Office Visitors Feel More Comfortable
If you want to welcome office visitors the right way, you need to make them feel right at home. Here are a few easy ways to do that.
How to Develop a Crisis Communications Plan for Your Office
An office crisis communications plan is an integral part of a solid emergency preparedness strategy. Here’s how to develop one for your office.
Our Journey to Predictable Revenue
As a bootstrapped startup, predictable revenue is our goal. Our president, Andy Alsop, shares what predictable revenue is and where we are on the journey.
4 Tips for Managing Security for a Multi-Tenant Building
Managing security for multi-tenant buildings can be tricky. However, with these best practices, you can ensure a secure experience for tenants and their visitors.
Interruptions vanish for wellness practice thanks to visitor management system
Interruptions are a major source of lost productivity for many businesses. According to Atlassian.com, the average employee is interrupted from their work 56 times a day and spends a total of 2 hours recovering from those interruptions. At the Corca Center for Sleep and Radiant Health in Boulder, Colo., Founder Dr. Damiana Corca was all too familiar with the reality …
How to Design the Perfect Visitor Check-in Flow
Visitor check-in design is a bit of an art and a bit of a science. Here’s how to design a visitor-check in flow that works for your office.
Meet the Sales Team
We’re chatting with our Sales Team at The Receptionist. Learn about team members, personally and professionally!
ID Capture: Do’s and Don’t’s
If you’re considering using ID capture to boost security and compliance, you could be putting your visitors’ privacy at risk. Here’s what to consider.
Industry compliance among top visitor management system benefits for Denver-based Cultivated Synergy
With several states in recent years passing laws decriminalizing or legalizing cannabis, businesses of all sorts have taken root to serve the needs of this fast-growing niche. Yet despite the rapid growth of the cannabis industry, many businesses in the space are finding that complying with the legal requirements can be a daunting task. Such was the case for Cultivated …
How to Keep Facility Visitors From Leaving Bad Reviews Online
Preventing bad online reviews from visitors to your office, store, or facility can be tricky. It is possible, though, with the help of a solid feedback infrastructure, a follow-up system, and relevant staff training.
How We’ve Implemented the Traction Model at The Receptionist
Andy Alsop, CEO of The Receptionist talks about Gino Wickman’s Entrepreneurial Operating System (EOS) and traction.
How to Handle Disruptive Visitors at Your Care Facility
What in the world do you do with disruptive visitors at your care facility? The solution lies in de-escalation and more importantly, prevention.
7 Ways to Make Your Office More Flexible (and Get More Value From the Space)
Want a more flexible office? You can get more value out of each square foot of your office space by making it more versatile. Start with these tips.
Maintaining visitor confidentiality at check-in is key for Calgary-based company, Incito
For many businesses, ensuring customer and client privacy is an enormous priority. However, one area that often gets neglected when it comes to protecting sensitive information is the front desk. Paper visitor log books. Customers that have to announce their arrival in front of other guests. Interrupted meetings to find employees that have a visitor waiting. For Jenn Lofgren, Founder …
How Not to Annoy People with Your Sales Pitch
At The Receptionist, we approach sales a bit differently; no sales pitches, but rather genuine conversations with people.
3 Tactful and Effective Ways to Market Your Therapy Practice
The right marketing for therapists can be affordable and effective without distracting from your core psychology work.
The Case for Designing Quiet Spaces in Your Office or CoWorking Space
The benefits of quiet spaces at work are well-documented. There are simple ways to make sure that your employees can concentrate and get their work done.
Spotlight On: Nexis Wellness
Nexis Wellness is a coworking space for health and wellness professionals. Founder Scott Zimmerman talks HIPAA compliance and The Receptionist.
4 Easy Ways to Boost Your Rehab Center’s Online Visibility
Rehabilitation centers have plenty of options when it comes to marketing. But some tactics are much more effective than others when it comes to attracting local attention. Here are a few of the best rehab center marketing tactics to consider.
Satellite manufacturer LeoStella discovers easier, more secure check ins with The Receptionist for iPad
Many of us have been in that awkward situation where we walk into a new business or office for the first time, and we’re not sure where to go or what to do. Having a friendly face at the front desk to welcome visitors along with a check-in system to make sure their arrival has not gone unnoticed are great …
Want to Improve Your Front Desk Experience? Pretend to be a First-Time Visitor.
Front desk management plays a huge role in the impression that visitors get of your office. To optimize that experience, you need fresh eyes and a new perspective.
Feature Update: QR code check in
The Receptionist for iPad has released to all customers the ability to allow guests to check in for their visit using a QR code on their mobile device. With the QR code check-in option, pre-registered visitors or returning visitors will receive a unique QR code via email or printed to a badge that they can scan with the iPad’s built-in camera …
Meet the Leadership Team
Get the know the leadership team from The Receptionist: President & CEO Andy Alsop, Director of Customer Experience Jessica Marshall and Director of Engineering, DeLynn Berry
5 Best Visitor Management Practices for Retirement Homes
The best visitor management for retirement homes includes initiatives to optimize privacy, safety, and administrative efficiency.
Bioengineering firm Synlogic reimagines a better way to welcome visitors
At Synlogic, a Cambridge, Mass.-based bioengineering company, scientists work to create what the company calls “living Synthetic Biotic™ medicines.” In short, the company uses naturally occurring human gut bacteria as the foundation to re-engineer them into rare disease-fighting medicines. On a less life-changing scale, staff at Synlogic applied the same idea of taking a process that wasn’t working quite right and reimagined it to create …
Exploring the Backlash to Open Office Design (and Evaluating Alternatives)
Here’s how businesses can keep the best features of open office design, such as space and light, while getting rid of the noise and interruptions.
Brain Injury Services eases clients through check-in with efficiency, privacy
Creating a welcoming and uncomplicated experience from the moment a client walks in the door is paramount for most businesses. When your clientele is made up of survivors of brain injuries, strokes, and concussions like that of Brain Injury Services in Springfield, Virginia, the charge for ease and simplicity is exponentially greater. Not to mention a heightened expectation of privacy. …
Spotlight on: Therapy Space
Marcus, founder of Therapy Space- a coworking space for mental and behavioral health professionals- talks about his location and visitor management needs.
What to Look for in Long-Term Care Facility Software
Long-term care software can be a very important tool for residential care facilities. Here’s what to consider in your search.
Guest post: Nexis Wellness creates a simplified and comforting check-in process with The Receptionist for iPad
This post is a guest blog written by Scott Zimmerman, the Founder and CEO of Nexis Wellness and a Receptionist for iPad customer. When prospective members of Nexis Wellness first learn about the affordable office solutions our health and wellness coworking community has to offer, they are impressed by the attention to detail that has gone into making the space …