Build a better experience with an efficient visitor process
The experience you provide your visitors, especially your customers, is vital to the survival of your business.
-$3.8 Trillon
Per Year
According to Qualtrics, businesses around the world lose roughly $3.8 trillion a year because of poor customer service.
15%
Buyer Attrition
15 percent of buyers stopped shopping with brands completely after a disappointing experience.
$372 Billion
in Losses
In the U.S. alone, disappointing customer experiences equate to about $372 billion in lost revenue.
Customer experience and visitor experience go hand-in-hand, especially if the visitors you receive include clients or prospects. When a business has inefficient internal processes, visitors notice. Having to wait around to be greeted or even being forced to wander to the nearest desk to ask for help gives your guests a negative impression of your business.
The benefits of a favorable visitor experience are two-fold:
- When customers are promptly serviced, they are more likely to remain loyal to your business.
- Moving your visitors through the welcome process efficiently creates less work for your front desk staff, freeing up their time to work on other important tasks.
So, how do you ensure that your visitors are well cared for and your internal processes work well for everyone?
Enter visitor management.
What is a Visitor Management System?
When you use a visitor management system (VMS) like The Receptionist for iPad, welcoming everyone who walks through the door becomes easier and more efficient. Visitors of all types — clients, delivery drivers, vendors, contractors, and more — are prompted to check in using a digital kiosk that contains a tablet. The software guides the visitor through the check-in process, connecting them with their employee host with ease.
This creates less work for your employees while also making your business look more approachable and modern.
