I tested a check in but didn’t get my email notification. Why?

First, check that your contact has an email message rule set up. Start on the Contacts page of your account set up, click on a contact and scroll down to ensure there is an email message rule.

If you have an email message rule set up, tt’s likely a firewall that is preventing our emails from being delivered. Please ask your IT department to whitelist our IP address ( and domain ( to ensure our emails are deemed safe for prompt delivery.

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