Partner Program – Frequently Asked Questions
Here are the answers to some of our most commonly asked questions about our partner program.
What is Visitor Management?
Visitor Management is the science and process of tracking and facilitating visitors to a business or location. The goal is to provide the most efficient and accommodating experience for your visitors while providing all necessary tracking, validation and notifications.
Are there any volume discounts for me or my customers?
Yes. Authorized partners do receive a discount on The Receptionist’s services for themselves and their customers. In addition, all individual customer accounts with multiple locations receive discounts on the subscription charge of each location after the first. Additional discounts are standard for prepaid annual subscriptions and Receptionist-in-a-Box bundles.
Is there any sales training for me and my staff?
Yes. There is basic online sales training that covers selling the features and benefits of The Receptionist over other service options, but the best sales training is to utilize the The Receptionist Sales on Demand (SoD) service. As you become more familiar with selling the The Receptionist service, the less you need SoD, but it’s always there for any selling situation.
What is Sales on Demand?
Sales on Demand (SoD) is the name of The Receptionist’s program of providing experienced Receptionist sales professionals to assist partners with the sales process. There is no charge for this resource and it is available to any Receptionist partner in good standing. With SoD, you get a channel incentivized Receptionist sales representative to act as your Receptionist expert in any sales situation including online demonstrations. You will hear how they demo, handle objections and close the deal. You’ll always have control of the customer relationship.
Will my commissions ever be reduced or cut-off?
No. Receptionist partner earns commissions for as long as the customer is a paying subscriber and your margin percentage does not decline overtime. The Receptionist team believes in the power of the channel relationships and believes partners should be compensated fairly in an ongoing manner for sharing those relationships.
Do I have to buy equipment from The Receptionist?
No. You can resell iPads, display stands and badge printers from any source, however The Receptionist team does provide bundle discounts and pre-configuration services on equipment purchased from The Receptionist team, but there is never any requirement to buy equipment from our team.
Will tablets other than an iPad work with this service?
What makes The Receptionist for iPad different from other visitor management vendors?
The Receptionist is designed to be easy, affordable and totally in the cloud. You and your customers get all service updates automatically through the cloud. Best of all, IPR is a channel centric company.
Do I have pricing flexibility for my best customers?
Yes. Receptionist partners always have pricing flexibility to their customers. The level of flexibility depends on how the account is being billed. If you are using Reseller billing, your cost from The Receptionist is always the same and you can bill your customer any way you want. If you are using Referral billing where The Receptionist bills the customer, you can only discount to a level no greater than your commission.
How is iPad Receptionist priced?
The Recepionist Service is subscription-based, billed monthly or annually and based on the number of employee contacts loaded per location. Discounts are available for multi-location customers, prepaid annual subscriptions or bundled with Receptionist-in-a-Box. Receptionist partners have additional cross-sell opportunities with iPads, display stands, and badge printers. Either source the hardware yourself or resell through The Receptionist.