How to Use Empathy to Improve Your Customer Service
How do you use empathy in customer service? In this post, we share best practices for improving your customer service by being more relatable.
Is The Customer Always Right?
When it comes to customer requests, is the customer always right? We chat on the podcast about our approach.
4 Easy Ways to be More Authentic With Your Customers
If you’re striving to create a more authentic brand, you need to change a few things about the ways your employees interact with customers.
When Your Customers Want Something Else
When customer requests come in, here’s how The Receptionist handles them as a bootstrapped startup with a small engineering team.
Here’s Why Your Website Needs Live Chat
Live chat features can be a cost-effective way to reach both existing and potential customers right when they want to connect with you.
What’s Your Office’s First Impression?
Have you ever walked into an office and gotten a bad first impression? We have, and that can have a damaging effect for a company.
First impressions count. I’m not just talking about whether your shirt is clean or you’ve…
Featured Business: TechStars – iPad Receptionist
This weeks featured Business is TechStars Boulder. One of our very early beta testers here in Boulder with the Receptionist app, TechStars actually uses the app in tandem with their receptionist Christine. The reason they love having an iPad Receptionist…