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Home Podcast
Customer requests

When Your Customers Want Something Else

Michael Ashford November 20, 2018

When customer requests come in, here’s how The Receptionist handles them as a bootstrapped startup with a small engineering team.
Customer RequestsCustomer ServiceCustomization
Great staff meetings

All-Staff Meetings: How The Receptionist Makes Them Not Suck

Michael Ashford November 6, 2018

Want to have great staff meetings but not sure how? We cover how to make sure your all-staff meetings don’t suck.
Staff MeetingTeam Managementtechnology
The Receptionist for Therapists

Spotlight on Sarah Suzuki from Chicago Compass Counseling

Michael Ashford October 23, 2018

Sarah Suzuki, LCSW from Chicago Compass Counseling shares about growing her therapy practice and how The Receptionist has helped her business.
CounselingReceptionistSarah Suzuki
Marketing Tech Startup

Inside the Head of a Marketer at a Bootstrapped Tech Startup

Michael Ashford October 9, 2018

If you wanted to know what marketing is like at a bootstrapped tech startup, this podcast is for you.
BootstrapbusinessTech Startup
Hiring employees

How we Hire: Our Search for a Director of Sales

Michael Ashford September 25, 2018

Hiring employees is an important process for any company; learn from our experience about how to get great people for your business.
Hiring ProcessHuman Resources ManagementRecruitment
Bootstrapping It

How The Receptionist has Grown through Bootstrapping It

Michael Ashford September 11, 2018

Bootstrapping it as your company grows can allow you to maintain the culture and goals that are important to you and your business.
BootstrappingbusinessGrowth
Front desk check-in

Check Yo Self!

Michael Ashford August 28, 2018

Businesses need to focus on having a strong front desk check-in experience. The podcast covers best practices for a front office.
check-infront deskoffice management
Receptionist roles

You Know Your Receptionist Needs a Break When…

Michael Ashford August 14, 2018

Being a front office receptionist entails a lot. On the podcast, we discuss receptionist roles, responsibilities, and what happens when the receptionist is overwhelmed.
Front OfficeReceptionistResponsibilitiesRoles
Security and compliance

Spoiler Alert: Security and Compliance are Important

Michael Ashford July 31, 2018

Businesses need to prioritize security and compliance; The Receptionist can support your efforts to remain secure and compliant within your industry.
ComplianceReceptionistsecurity
Company Culture

Company Culture and Dealing with PND Syndrome

Michael Ashford July 17, 2018

Positive company culture is critical for your employees and customers. Learn about the values and culture of The Receptionist and dealing with PND Syndrome.
Corporate CulturePerson Nearest the Door SyndromePND syndrome

Before You Purchase Your Software, Consider the Jobs To Be Done

Michael Ashford July 3, 2018

Before you make a purchase, consider the jobs that you hire that product or service to do. We cover why jobs to be done matters for our company and yours.
jobs to be doneJTBDSoftwarevisitor management

Good Customer Service Isn’t Good Enough: Go Radical with Your Support

Michael Ashford June 19, 2018

Customer support is often a business’s focus, but good customer service isn’t enough. We introduce radical customer service and how to achieve it.
businessRADICAL Customer Servicevisitor management

From Old School to New School.

Michael Ashford June 5, 2018

We’re talking about why to shift from old school to new school ways of running your front office, including using visitor management software.
New SchoolOld SchoolParadigm Shiftvisitor management software
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