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Home Episode
Core values

A Deeper Look at Our FABRIC

Michael Ashford August 13, 2019

At The Receptionist, our core values are central to everything we do. Learn more about FABRIC with Jessica Marshall, Director of Customer Experience.
Core valuescustomer experienceFABRIC
Exponential Company Growth

When Sales and Marketing Work Together, Growth is Exponential

Michael Ashford July 30, 2019

When your sales and marketing teams work together toward the same goals, growth is exponential. Here’s how we do it.
businessGrowthMarketingSales
Predictable Revenue

Our Journey to Predictable Revenue

Michael Ashford July 16, 2019

As a bootstrapped startup, predictable revenue is our goal. Our president, Andy Alsop, shares what predictable revenue is and where we are on the journey.
BootstrappingbusinessRevenueStartup
Sales Team

Meet the Sales Team

Michael Ashford July 2, 2019

We’re chatting with our Sales Team at The Receptionist. Learn about team members, personally and professionally!
Salessales teamteam members
Traction at The Receptionist

How We’ve Implemented the Traction Model at The Receptionist

Michael Ashford June 18, 2019

Andy Alsop, CEO of The Receptionist talks about Gino Wickman’s Entrepreneurial Operating System (EOS) and traction.
Entrepreneurial Operating SystemEOSTraction model
Sales Pitch

How Not to Annoy People with Your Sales Pitch

Michael Ashford June 4, 2019

At The Receptionist, we approach sales a bit differently; no sales pitches, but rather genuine conversations with people.
businessConversationsSalesSales Pitch
Nexis Wellness coworking

Spotlight On: Nexis Wellness

Michael Ashford May 21, 2019

Nexis Wellness is a coworking space for health and wellness professionals. Founder Scott Zimmerman talks HIPAA compliance and The Receptionist.
Compliancecoworking managementHIPAANexis Wellness
Leadership Team

Meet the Leadership Team

Michael Ashford May 7, 2019

Get the know the leadership team from The Receptionist: President & CEO Andy Alsop, Director of Customer Experience Jessica Marshall and Director of Engineering, DeLynn Berry
About usLeadership teamThe Receptionist Co-founders
Therapy Space

Spotlight on: Therapy Space

Michael Ashford April 23, 2019

Marcus, founder of Therapy Space- a coworking space for mental and behavioral health professionals- talks about his location and visitor management needs.
coworking spaceTherapy Spacevisitor management
Evolving roles

How Roles Change at a Startup

Michael Ashford April 9, 2019

Roles at a startup often change and evolve. We talk about how our Inside Sales Rep’s role has changed at The Receptionist.
businessRolesStartup
Fractional CFO Firm

How We Know When to Bring Sharpshooters Off the Bench

Michael Ashford March 26, 2019

Startups can benefit from a CFO but may not be able to afford one; a Fractional CFO Firm may be what you need.
businessCFOFractional CFOStartups

How Keeping Our Customers Happy is Our Best Marketing Strategy

Michael Ashford March 12, 2019

Radical support is one key to keeping our customers happy, and that’s our best marketing strategy.
Customer satisfactionMarketingStrategies
Hiring Process

A Candidate’s Experience of our Hiring Process

Michael Ashford February 26, 2019

Tom Foster, Director of Sales, shares his experience of the hiring process at The Receptionist
HiringHuman ResourcesProcess
Hiring Employees

Hiring a Director of Sales- An Update

Michael Ashford February 12, 2019

Hiring employees takes time and patience. Here’s what happened when we searched for a Director of Sales for The Receptionist.
Hiring ProcessHuman ResourcesSales Director
Support Working Parents

How We Support Parents at The Receptionist

Michael Ashford January 29, 2019

Supporting parents at work is an important part of the culture at The Receptionist. Check out how we support working parents.
Corporate CultureFamilyWorking parents
Company culture

Team Building That Actually Builds

Michael Ashford January 15, 2019

When it comes to team building at your startup, it’s actually all about the company culture and the people.
Corporate CultureTeam BuildingTeam Management
TechPlace Burlington, ON

Spotlight on: TechPlace

Michael Ashford January 2, 2019

Learn about TechPlace in Burlington, ON, Canada- more than just office space, TechPlace supports new and growing companies.
Burlingtonoffice technologyTechPlace
Working Remotely

The Receptionist’s Stance on Working Remotely

Michael Ashford December 18, 2018

When company culture and customer service are critical, here’s how working remotely is handled at The Receptionist
Company CultureTeam ManagementWorking Remotely
Holidays at a startup

How The Receptionist Handles the Holidays

Michael Ashford December 4, 2018

Ever wondered how the holidays at a startup tech company are handled? We talk business and time-off on this episode of The Check-In.
Holidaysvisitor managementvisitor management software
Customer requests

When Your Customers Want Something Else

Michael Ashford November 20, 2018

When customer requests come in, here’s how The Receptionist handles them as a bootstrapped startup with a small engineering team.
Customer RequestsCustomer ServiceCustomization
Great staff meetings

All-Staff Meetings: How The Receptionist Makes Them Not Suck

Michael Ashford November 6, 2018

Want to have great staff meetings but not sure how? We cover how to make sure your all-staff meetings don’t suck.
Staff MeetingTeam Managementtechnology
The Receptionist for Therapists

Spotlight on Sarah Suzuki from Chicago Compass Counseling

Michael Ashford October 23, 2018

Sarah Suzuki, LCSW from Chicago Compass Counseling shares about growing her therapy practice and how The Receptionist has helped her business.
CounselingReceptionistSarah Suzuki
Marketing Tech Startup

Inside the Head of a Marketer at a Bootstrapped Tech Startup

Michael Ashford October 9, 2018

If you wanted to know what marketing is like at a bootstrapped tech startup, this podcast is for you.
BootstrapbusinessTech Startup
Hiring employees

How we Hire: Our Search for a Director of Sales

Michael Ashford September 25, 2018

Hiring employees is an important process for any company; learn from our experience about how to get great people for your business.
Hiring ProcessHuman Resources ManagementRecruitment
Bootstrapping It

How The Receptionist has Grown through Bootstrapping It

Michael Ashford September 11, 2018

Bootstrapping it as your company grows can allow you to maintain the culture and goals that are important to you and your business.
BootstrappingbusinessGrowth
Front desk check-in

Check Yo Self!

Michael Ashford August 28, 2018

Businesses need to focus on having a strong front desk check-in experience. The podcast covers best practices for a front office.
check-infront deskoffice management
Receptionist roles

You Know Your Receptionist Needs a Break When…

Michael Ashford August 14, 2018

Being a front office receptionist entails a lot. On the podcast, we discuss receptionist roles, responsibilities, and what happens when the receptionist is overwhelmed.
Front OfficeReceptionistResponsibilitiesRoles
Security and compliance

Spoiler Alert: Security and Compliance are Important

Michael Ashford July 31, 2018

Businesses need to prioritize security and compliance; The Receptionist can support your efforts to remain secure and compliant within your industry.
ComplianceReceptionistsecurity
Company Culture

Company Culture and Dealing with PND Syndrome

Michael Ashford July 17, 2018

Positive company culture is critical for your employees and customers. Learn about the values and culture of The Receptionist and dealing with PND Syndrome.
Corporate CulturePerson Nearest the Door SyndromePND syndrome

Before You Purchase Your Software, Consider the Jobs To Be Done

Michael Ashford July 3, 2018

Before you make a purchase, consider the jobs that you hire that product or service to do. We cover why jobs to be done matters for our company and yours.
jobs to be doneJTBDSoftwarevisitor management

Good Customer Service Isn’t Good Enough: Go Radical with Your Support

Michael Ashford June 19, 2018

Customer support is often a business’s focus, but good customer service isn’t enough. We introduce radical customer service and how to achieve it.
businessRADICAL Customer Servicevisitor management

From Old School to New School.

Michael Ashford June 5, 2018

We’re talking about why to shift from old school to new school ways of running your front office, including using visitor management software.
New SchoolOld SchoolParadigm Shiftvisitor management software
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