Holidays at a startup

How The Receptionist Handles the Holidays

Michael Ashford

The FABRIC - a podcast from The Receptionist
How The Receptionist Handles the Holidays

On this episode of The Check-In we’re joined by our sole iOS Developer, Ryan Wedig to talk about what happens at The Receptionist at the holidays. This is a time where we want to maintain our strong level of customer service but also give our team some well-deserved time off. Here’s what we do:

Wrapping up the year

At the end of the year we take a full-day as a team for an end-of-year meeting. Like all of our meetings, our time together is enjoyable, but we’re focused on our reasons for being there. We’re closing out the current year, reviewing how we did, and setting goals for the next year.

Celebrating the end of the year

In addition to making sure we close things out with the business, we also acknowledge the holidays that the end of the year brings. But, in true Receptionist-style, we’ve created something that works for us. Instead of having our team’s holiday dinner in December, when schedules are tight and restaurants are packed, we enjoy a dinner together in January. This has been really enjoyable and is something we’ll continue to do.

Taking care of customers and our team at the holidays

We’re a customer-facing company that also wants to take care of its team. So, when we thought about what to do about taking time off, it didn’t feel right to leave our customers without support for a week and it also didn’t feel right not to give our team some well-deserved time off. So, we came up with a solution that works well for everybody! Check out the podcast to hear more about what we’re doing to maintain our radical customer service over the holidays, but still giving our team their time off.

Resources mentioned
How we make sure our meetings don’t suck
What to do when there are customer requests
More about our radical customer service
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