How our new Director of Customer Experience plans to advance Radical Support®
In this episode, our new Director of Customer Experience, LizAnn Nealing, joins the show for the first time.
Advocating boldly to change perceptions about executive assistants and receptionists
Mary Ryan, an executive assistant to the CEO of a company called Lev, wrote a post on LinkedIn recounting an all-too-common interaction with someone who clearly didn’t understand the importance of her role. Her story is a powerful message of...
A conversation with a FABRIC Scholarship winner, Aman Tewolde
In this episode, our Director of Marketing, Michael Ashford, chats with Aman Tewolde, one of the first two recipients of The Receptionist's FABRIC Scholarship.
Returning to the Office and How a Visitor Management System Can Help
In this episode, Tom and Michael talk through the ins and outs of implementing a visitor management system as more and more companies are returning to the office in some shape or form.
How caring leadership can build a culture of support
We welcome Heather Younger, CEO of an employee engagement consulting and training firm called Employee Fanatix, to the show this episode.
100 Episodes: Where Does the Show Go From Here?
On this episode, we look back on all we have learned from our first 100 episodes of this podcast and what we’re looking forward to in the future.
Bring Employee Supremacy to Your Company
On this episode, we talk about how you can become an employee-centered company
Humanizing Your Message
No one wants to feel like a robot. Our director of marketing shares examples of how you can make your brand messaging more human.
Employee Supremacy: How Has it Impacted the Team and the Company
On this episode, we share stories about how employee supremacy has impacted our team.
How Supply Chain Woes Have Affected Sales
On this episode, we talk about our experiences with supply chain issues during the pandemic.
Real-Life Examples of Employee vs Shareholder Supremacy
On this episode, we share real stories about why employee supremacy is the only way to be an employee-centered company.
Creating a Successful Hybrid Office Model
In this episode, we discuss long-term approaches to establishing a hybrid work policy.
How Clear Values Enhance Business
On this episode we’re talking about why it’s important for companies to be clear on their values.
Addressing Hiring Biases
What is hiring bias and how might it be affecting your company? On today’s episode we talk about how to do the difficult work of addressing bias in hiring situations.
How to Have Respectful Conflict at Work
Wonder if it’s possible to have respectful conflict at work? It is, and our podcast guest talks about how to do it well. Learn more about The Receptionist at https://hubs.ly/H0-HP680
Becoming SOC 2 Certified
On this episode we discuss becoming SOC 2 certified: what that means, what we went through, and why it was important to get this certification. Learn more about The Receptionist at https://hubs.ly/H0-HP680
Originating a New Position at The Receptionist
On the podcast, we’re discussing originating a new position at The Receptionist: Our accounts receivable specialist. Learn more about The Receptionist at https://hubs.ly/H0-HP680
From Shareholder Supremacy to Employee Supremacy
We want to see a movement happen in business: from shareholder supremacy to employee supremacy. Our founder shares details and reasons why on the podcast. Learn more about The Receptionist at https://hubs.ly/H0-HP680
Team Update: From Semi-Remote to Fully Remote for Two Members of Our Team
We’ve always been a semi-remote team, but now we have two remote employees. We chat with them on the podcast. Learn more about The Receptionist at https://hubs.ly/H0-HP680
What About Our Rivals?
On the podcast we talk about our rivals, not competitors, and how we consider them in our sales and marketing departments. Learn more about The Receptionist at https://hubs.ly/H0-HP680
Being Bold: Creating Humanized Connections Through Marketing
In the world of traditional marketing, finding opportunities to be bold and create humanized connections can set you apart from your rivals. Learn more about The Receptionist at https://hubs.ly/H0-HP680
How Past Job Trauma Informs Our Current Conversations and Choices
On the podcast, we discuss what job trauma is and how our team member’s experiences inform our current choices about who we are as a company. Learn more about The Receptionist at https://hubs.ly/H0-HP680
Bringing an Infinite Game-Minded Approach to Sales
As a sales team, focusing on numbers and metrics is usually the norm, but our team is working on being infinite-game minded in our approach to sales. Learn more about The Receptionist at https://hubs.ly/H0-HP680
Innovation is Everybody’s Business
Being innovative can feel like a challenging task and something that only certain people can be. But guess what? Innovation is everybody’s business. Learn more about The Receptionist at https://hubs.ly/H0-HP680
Discovering our Bold Just Cause
Learn about our Just Cause, a critical part of being an Infinite Company based on Simon Sinek’s concept of the Infinite Game. Learn more about The Receptionist at https://hubs.ly/H0-HP680
How We Gather and Utilize Customer Reviews and Featured Business Stories
We love happy customers-- using customer reviews and featuring businesses on our site allow us to highlight our customer’s stories. Learn more about The Receptionist at https://hubs.ly/H0-HP680
The CEO Evolution: From Early to Later-Stage Startup
Our Founder discusses the CEO Evolution: How his role changed as we grew from an early startup to a later-stage startup. Learn more about The Receptionist at https://hubs.ly/H0-HP680
The State of Marketing in 2021
On the podcast, we’re talking about the state of marketing in 2021: the strategies we invest in and some considerations you’ll want to make.
Remaining Bootstrapped and Capital Efficient as a Startup
Remaining capital efficient as a bootstrapped startup is important to us; our founder Andy Alsop shares why and how we aim to be capital efficient.
How to Create an Online Event People Will Enjoy
When creating an online event like a webinar or a demo, it’s time to change things up. Here’s how we make our live demos enjoyable.
The Turtle Police: Solving Problems Effectively, The First Time
When it comes to solving problems and working effectively, a frenzied pace can be problematic. Enter, The Turtle Police.
The Synergy of Simon Sinek’s Infinite Game and The Receptionist
When we learned about Simon Sinek’s concepts about business and leadership being an infinite game, we realized the synergy with how we operate.
How Standups Enhance Communication and Connection
At The Receptionist, we use standups over slack and zoom (and eventually in person) to enhance communication and connection within the team.
When Are You No Longer a Startup?
Many founders wonder “When are you no longer a startup?” Our Founder discusses this idea on the podcast.
The Importance of Assuming Positive Intent
Assuming positive intent in the workplace may seem simple, but it requires more than you might initially think.
How to Excel at Remote Work
With many people working remotely, it’s important to understand how to excel at remote work.
How the Vision Traction Organizer (VTO) Transformed Our Business
The Vision Traction Organizer (VTO) is a tool our team has used for several years that has transformed our business. Here’s how.
Reflections on 2020 and Planning for 2021
Our leadership team shares their 2020 reflections and planning for 2021. Even with the challenges of 2020, we have a lot to be thankful for.
Our Thoughts and Findings About Returning to Work
Returning to work is on everyone’s mind as we wrap up 2020. We share what we’ve learned from customers about returning to work safely.
Enterprise Sales Growth in 2020 (The Year We Were Not Expecting)
On the podcast, we chat about our enterprise sales growth in 2020: what changed, what we learned, and where we’re going.
How to Become a More Engaging and Authentic Presenter with Pitch Lab
Being an authentic presenter who engages people is a great goal, but how do you do that? Check out these tips from Pitch Lab.
How We’re (Still) Handling COVID-19: An Update with Founder Andy Alsop
Our strong company culture has carried us through this pandemic. Here’s an update from our founder about how we’re handling COVID-19.
How to Communicate through Video, Authentically
If you want to differentiate yourself and cut through the noise, then creating authentic videos is what you’re looking for.
How to Onboard Remote Employees Well (Even During a Pandemic)
It’s important to onboard remote employees well. Our team shares how we help new employees get settled into their role and within the team.
How Coworking Space Wilshire1001 Adapted After Their March 1, 2020 Opening
When coworking space Wilshire1001 opened right before the pandemic really hit, they didn’t panic, they adapted.
Let’s Grow!…Meet Our Growth Team
Having a growth team allows you to make the time to focus on a critical area of your business: growth. We talk about what, why, and how on the podcast.
Pivoting Our Marketing Plans
Pivoting our marketing plans was necessary as COVID-19 emerged. Learn how we continued to move forward and how we adjusted our marketing efforts.
Adjusting to Meet Customer Needs
When it comes to adjusting to meet customer needs, we take an approach that’s collaborative with our customers and within our team.
Aligning Your Perks and Benefits with Company Culture and Values
Employee benefits and perks are important, but ideally they’re aligned with your company culture and values and enhance an employee’s experience.
Having Courageous Conversations about Race and Diversity in the Workplace
Having diversity in the workplace is important, but not just to check a box. We have a courageous conversation with Dr. Ajita Robinson on this episode of the podcast.
How to Nail Your Job Hunt
Our newest hires share how to nail your job hunt and give insight into the hiring process at The Receptionist.
Is The Customer Always Right?
When it comes to customer requests, is the customer always right? We chat on the podcast about our approach.
The New Normal in the Workplace
Wondering about workplace changes and the new normal as we move through the COVID-19 pandemic? We discuss the new normal on the podcast.
Having Fun as a Remote Team
Remote teams should be having fun and on the podcast we share all the ways we have fun as a remote team.
Hiring for Culture Fit with Scalability Solutions
Scalability Solutions helps us hire the right people for our team, and find people who embody our culture and values.
The Brain Run: Contributing to the Solution for Mental Health Struggles
The Brain Run is a 5K race started by the MindShine Foundation and aims to contribute to the solutions for the challenges around mental health.
How The Receptionist is Dealing with The Coronavirus
With the Coronavirus pandemic, we talk with founder Andy Alsop about how The Receptionist is dealing with things.
Our Newest Team Members Talk FABRIC
Our four newest hires are on the podcast talking all about our company culture and their time at The Receptionist so far.
Med Rx Partners is Changing Mental Health Care with Their Bold Values
We talk on the podcast with Piper from Med Rx Partners about their bold values and how they’re changing mental health care
Creating a Career Growth Path for Sales Reps
Our Director of Sales shares about professional and personal growth when you’re in a sales rep position.
How a Blade & Timber Yelp Response Embodied Company Culture and Went Viral
We’re joined by Matt Baysinger, founder of Blade & Timber to discuss his viral yelp response to a negative and false review.
We Now Have a Marketing TEAM!
Now that The Receptionist has a marketing team, we share how we’re collaborating and having fun.
A “Get-Real” Look at Company Culture with Harry Campbell
Harry Campbell, author of Get-Real Culture shares his life-long learning about company culture.
How do you Measure Customer Happiness?
Measuring customer happiness is important for businesses- here’s how we do that in a meaningful way.
How The Fielding Group Helps Businesses Scale and Get Clear on Company Culture
Nick Bradley from The Fielding Group shares about helping businesses scale and the importance of company culture.
How Sales and Engineering Work Together
Wondering how our sales and engineering teams work together? We chat about it on the podcast!
Big Announcement: We are The FABRIC Podcast!
We’re excited to introduce The FABRIC podcast: a shift from what we’ve been doing on The Check-In.
Planning What our Staff will Look Like in 2021
We’re sharing about our 3-year operational plan and what our staff will look like at the end of 2021.
Spotlight on Katie K. May from Creative Healing
We’re joined on the podcast by Katie K. May from Creative Healing Philly to chat about how she helps teens with their mental health.
We Started a Culture Club!
Company culture is extremely important to us- we’re sharing about the culture club we created at The Receptionist
Writing Like Your Customers Talk
When you’re a business you want to create content that connects and write like your customers talk.
How The Receptionist does Goals
At The Receptionist, we do goal setting a bit differently; check out how we do goals on this episode of the podcast.
Meet the Rest of Us!
Meet three more members of the team at The Receptionist where we chat about life inside and out of the office.
A Deeper Look at Our FABRIC
At The Receptionist, our core values are central to everything we do. Learn more about FABRIC with Jessica Marshall, Director of Customer Experience.
When Sales and Marketing Work Together, Growth is Exponential
When your sales and marketing teams work together toward the same goals, growth is exponential. Here’s how we do it.
Our Journey to Predictable Revenue
As a bootstrapped startup, predictable revenue is our goal. Our president, Andy Alsop, shares what predictable revenue is and where we are on the journey.
Meet the Sales Team
We’re chatting with our Sales Team at The Receptionist. Learn about team members, personally and professionally!
How We’ve Implemented the Traction Model at The Receptionist
Andy Alsop, CEO of The Receptionist talks about Gino Wickman’s Entrepreneurial Operating System (EOS) and traction.
How Not to Annoy People with Your Sales Pitch
At The Receptionist, we approach sales a bit differently; no sales pitches, but rather genuine conversations with people.
Spotlight On: Nexis Wellness
Nexis Wellness is a coworking space for health and wellness professionals. Founder Scott Zimmerman talks HIPAA compliance and The Receptionist.
Meet the Leadership Team
Get the know the leadership team from The Receptionist: President & CEO Andy Alsop, Director of Customer Experience Jessica Marshall and Director of Engineering, DeLynn Berry
Spotlight on: Therapy Space
Marcus, founder of Therapy Space- a coworking space for mental and behavioral health professionals- talks about his location and visitor management needs.
How Roles Change at a Startup
Roles at a startup often change and evolve. We talk about how our Inside Sales Rep’s role has changed at The Receptionist.
How We Know When to Bring Sharpshooters Off the Bench
Startups can benefit from a CFO but may not be able to afford one; a Fractional CFO Firm may be what you need.
How Keeping Our Customers Happy is Our Best Marketing Strategy
Radical support is one key to keeping our customers happy, and that’s our best marketing strategy.
A Candidate’s Experience of our Hiring Process
Tom Foster, Director of Sales, shares his experience of the hiring process at The Receptionist
Hiring a Director of Sales- An Update
Hiring employees takes time and patience. Here’s what happened when we searched for a Director of Sales for The Receptionist.
How We Support Parents at The Receptionist
Supporting parents at work is an important part of the culture at The Receptionist. Check out how we support working parents.
Team Building That Actually Builds
When it comes to team building at your startup, it’s actually all about the company culture and the people.
Spotlight on: TechPlace
Learn about TechPlace in Burlington, ON, Canada- more than just office space, TechPlace supports new and growing companies.
The Receptionist’s Stance on Working Remotely
When company culture and customer service are critical, here’s how working remotely is handled at The Receptionist
How The Receptionist Handles the Holidays
Ever wondered how the holidays at a startup tech company are handled? We talk business and time-off on this episode of The Check-In.
When Your Customers Want Something Else
When customer requests come in, here’s how The Receptionist handles them as a bootstrapped startup with a small engineering team.
All-Staff Meetings: How The Receptionist Makes Them Not Suck
Want to have great staff meetings but not sure how? We cover how to make sure your all-staff meetings don’t suck.
Spotlight on Sarah Suzuki from Chicago Compass Counseling
Sarah Suzuki, LCSW from Chicago Compass Counseling shares about growing her therapy practice and how The Receptionist has helped her business.
Inside the Head of a Marketer at a Bootstrapped Tech Startup
If you wanted to know what marketing is like at a bootstrapped tech startup, this podcast is for you.
How we Hire: Our Search for a Director of Sales
Hiring employees is an important process for any company; learn from our experience about how to get great people for your business.
How The Receptionist has Grown through Bootstrapping It
Bootstrapping it as your company grows can allow you to maintain the culture and goals that are important to you and your business.
Check Yo Self!
Businesses need to focus on having a strong front desk check-in experience. The podcast covers best practices for a front office.
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