Creating a culture that challenges stereotypes

Michael Ashford

David Pfosi, Owner of Edge Construction, discusses the intention he brought to crafting the culture at his company in an industry with a reputation for being a bit more gruff and rough.

EOS update: Changes that drive our business

Michael Ashford

The Receptionist President and CEO Andy Alsop is back on the show to cover some significant changes that have occurred in our business over the past few months. As we continue to implement the Entrepreneurial Operating System to its fullest, we're finding ways that our self-implemented process didn't fully align with all that EOS entails.

Engaging employees beyond the paycheck

Michael Ashford

In this conversation, Gregory Offner shares how he views workplace culture, and why he believe more company leaders need to be intentional about helping their employees find purpose and meaning in their roles beyond the paycheck.

Navigating Expectations in a New Role as a New Team Member

Michael Ashford

In the first episode of 2024, we welcome yet another new team member to the show, Julia Mawdsley, our customer education specialist. Julia discusses what it's been like coming into a new role as a new team member and how she's helped set expectations.

Reshaping culture during intense growth

Michael Ashford

Company culture can get a bad rap in the business world, often because so few companies do the work to intentionally create it and keep it top-of-mind. Listen to how one organization did it with purpose and intent.
Andy Alsop & Andrew Bartlow Discuss Differing Takes on Leading Employees Through Company Growth

Two Takes on Leading Employees through Company Growth

Michael Ashford

We welcome Andrew Bartlow back to the show for an in-depth and nuanced conversation with our President and CEO, Andy Alsop, about navigating culture and employees through company growth.

Overcoming self-doubt and exceeding expectations

Michael Ashford

This episode features a conversation with Patrick Casale, the founder and creator of All Things Private Practice, a coaching and consulting business he grew out of his own private therapy practice to help other practitioners start their own businesses.

Revisiting EOS

Michael Ashford

Andy Alsop, our CEO and President, and Tom Foster, our Director of Sales, join the show to discuss their recent trip to the Entrepreneurial Operating System / Traction conference in Indianapolis, Indiana. The Receptionist is company that follows the EOS model, and it was an interesting experience for Tom and Andy to go to the EOS conference for the first time to bring back ideas of not only what we can further implement but also areas we've fallen short as a self-implemented company. We talk about what all that means for the company, as well as what the future might look like.

How Unspoken Expectations Undermine Quality of Work

Michael Ashford

Aaron Ferguson is a former product manager who became a leadership coach after years of watching how the things leaders don’t say affect employees’ sense of worth, value, and ability.

How to be Authentically Imperfect

Michael Ashford

This episode features a compelling conversation about what it means to be authentically yourself and how to look for and hire for authenticity.

How Employee Supremacy Humanizes the Customer Experience

Michael Ashford

Rain Hyneman from our Customer Experience team joins Michael in the studio to discuss what Employee Supremacy means to front-line staff working in an organization — customer support — that can sometimes get caught up in Shareholder Supremacy metrics and tactics.

How to thrive as an executive assistant

Michael Ashford

This episode features a conversation with Brooke Bastain, an executive assistant who, as she puts it, sort of "fell into the role" at one of her early employers. But she has since thrived as an executive assistant and is now more than 4 years into her EA position at a Denver-based software company called Conga.
Challenging the 40-hour work week

Challenging the 40-hour work week

Michael Ashford

Joe Sanok is the author of the book "Thursday is the New Friday," where he advocates for more of us to find ways to get out of the construct of the typical 9-to-5, 40-hour work week, to create space to be more creative, to launch side hustles, to rejuvenate our minds and bodies, and in the end, actually accomplish more while enjoying our lives.

Addressing Hiring Biases

Michael Ashford

What is hiring bias and how might it be affecting your company? On today’s episode we talk about how to do the difficult work of addressing bias in hiring situations.

What About Our Rivals?

Michael Ashford

On the podcast we talk about our rivals, not competitors, and how we consider them in our sales and marketing departments. Learn more about The Receptionist at https://hubs.ly/H0-HP680