Working Remotely

The Receptionist’s Stance on Working Remotely

Michael Ashford

The Receptionist’s Stance on Working Remotely

 
 
00:00 / 00:25:02
 
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When company culture and customer service are critical, here’s how working remotely is handled at The Receptionist

Holidays at a startup

How The Receptionist Handles the Holidays

Michael Ashford

How The Receptionist Handles the Holidays

 
 
00:00 / 00:20:20
 
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Ever wondered how the holidays at a startup tech company are handled? We talk business and time-off on this episode of The Check-In.

Customer requests

When Your Customers Want Something Else

Michael Ashford

When Your Customers Want Something Else

 
 
00:00 / 00:22:02
 
1X
 

When customer requests come in, here’s how The Receptionist handles them as a bootstrapped startup with a small engineering team.

Great staff meetings

All-Staff Meetings: How The Receptionist Makes Them Not Suck

Michael Ashford

All-Staff Meetings: How The Receptionist Makes Them Not Suck

 
 
00:00 / 00:23:04
 
1X
 

Want to have great staff meetings but not sure how? We cover how to make sure your all-staff meetings don’t suck.

The Receptionist for Therapists

Spotlight on Sarah Suzuki from Chicago Compass Counseling

Michael Ashford

Spotlight on Sarah Suzuki from Chicago Compass Counseling

 
 
00:00 / 00:25:17
 
1X
 

Sarah Suzuki, LCSW from Chicago Compass Counseling shares about growing her therapy practice and how The Receptionist has helped her business.

Marketing Tech Startup

Inside the Head of a Marketer at a Bootstrapped Tech Startup

Michael Ashford

Inside the Head of a Marketer at a Bootstrapped Tech Startup

 
 
00:00 / 00:30:09
 
1X
 

If you wanted to know what marketing is like at a bootstrapped tech startup, this podcast is for you.

Hiring employees

How we Hire: Our Search for a Director of Sales

Michael Ashford

How we Hire: Our Search for a Director of Sales

 
 
00:00 / 00:21:04
 
1X
 

Hiring employees is an important process for any company; learn from our experience about how to get great people for your business.

Bootstrapping It

How The Receptionist has Grown through Bootstrapping It

Michael Ashford

How The Receptionist has Grown through Bootstrapping It

 
 
00:00 / 00:24:20
 
1X
 

Bootstrapping it as your company grows can allow you to maintain the culture and goals that are important to you and your business.

Front desk check-in

Check Yo Self!

Michael Ashford

Check Yo Self!

 
 
00:00 / 00:20:55
 
1X
 

Businesses need to focus on having a strong front desk check-in experience. The podcast covers best practices for a front office.

Receptionist roles

You Know Your Receptionist Needs a Break When…

Michael Ashford

You Know Your Receptionist Needs a Break When…

 
 
00:00 / 00:27:51
 
1X
 

Being a front office receptionist entails a lot. On the podcast, we discuss receptionist roles, responsibilities, and what happens when the receptionist is overwhelmed.

Security and compliance

Spoiler Alert: Security and Compliance are Important

Michael Ashford

Spoiler Alert: Security and Compliance are Important

 
 
00:00 / 00:25:09
 
1X
 

Businesses need to prioritize security and compliance; The Receptionist can support your efforts to remain secure and compliant within your industry.

Company Culture

Company Culture and Dealing with PND Syndrome

Michael Ashford

Company Culture and Dealing with PND Syndrome

 
 
00:00 / 00:22:18
 
1X
 

Positive company culture is critical for your employees and customers. Learn about the values and culture of The Receptionist and dealing with PND Syndrome.

Before You Purchase Your Software, Consider the Jobs To Be Done

Michael Ashford

Before You Purchase Your Software, Consider the Jobs To Be Done

 
 
00:00 / 00:23:58
 
1X
 

Before you make a purchase, consider the jobs that you hire that product or service to do. We cover why jobs to be done matters for our company and yours.

Good Customer Service Isn’t Good Enough: Go Radical with Your Support

Michael Ashford

Good Customer Service Isn’t Good Enough: Go Radical with Your Support

 
 
00:00 / 00:26:16
 
1X
 

Customer support is often a business’s focus, but good customer service isn’t enough. We introduce radical customer service and how to achieve it.

From Old School to New School.

Michael Ashford

From Old School to New School.

 
 
00:00 / 00:22:58
 
1X
 

We’re talking about why to shift from old school to new school ways of running your front office, including using visitor management software.