Now that The Receptionist has a marketing team, we share how we’re collaborating and having fun.
A “Get-Real” Look at Company Culture with Harry Campbell
Harry Campbell, author of Get-Real Culture shares his life-long learning about company culture.
How do you Measure Customer Happiness?
Measuring customer happiness is important for businesses- here’s how we do that in a meaningful way.
How The Fielding Group Helps Businesses Scale and Get Clear on Company Culture
Nick Bradley from The Fielding Group shares about helping businesses scale and the importance of company culture.
How Sales and Engineering Work Together
Wondering how our sales and engineering teams work together? We chat about it on the podcast!
Big Announcement: We are The FABRIC Podcast!
We’re excited to introduce The FABRIC podcast: a shift from what we’ve been doing on The Check-In.
Planning What our Staff will Look Like in 2021
We’re sharing about our 3-year operational plan and what our staff will look like at the end of 2021.
Spotlight on Katie K. May from Creative Healing
We’re joined on the podcast by Katie K. May from Creative Healing Philly to chat about how she helps teens with their mental health.
We Started a Culture Club!
Company culture is extremely important to us- we’re sharing about the culture club we created at The Receptionist
Writing Like Your Customers Talk
When you’re a business you want to create content that connects and write like your customers talk.
How The Receptionist does Goals
At The Receptionist, we do goal setting a bit differently; check out how we do goals on this episode of the podcast.
Meet the Rest of Us!
Meet three more members of the team at The Receptionist where we chat about life inside and out of the office.
A Deeper Look at Our FABRIC
At The Receptionist, our core values are central to everything we do. Learn more about FABRIC with Jessica Marshall, Director of Customer Experience.
When Sales and Marketing Work Together, Growth is Exponential
When your sales and marketing teams work together toward the same goals, growth is exponential. Here’s how we do it.
Our Journey to Predictable Revenue
As a bootstrapped startup, predictable revenue is our goal. Our president, Andy Alsop, shares what predictable revenue is and where we are on the journey.
Meet the Sales Team
We’re chatting with our Sales Team at The Receptionist. Learn about team members, personally and professionally!
How We’ve Implemented the Traction Model at The Receptionist
Andy Alsop, CEO of The Receptionist talks about Gino Wickman’s Entrepreneurial Operating System (EOS) and traction.
How Not to Annoy People with Your Sales Pitch
At The Receptionist, we approach sales a bit differently; no sales pitches, but rather genuine conversations with people.
Spotlight On: Nexis Wellness
Nexis Wellness is a coworking space for health and wellness professionals. Founder Scott Zimmerman talks HIPAA compliance and The Receptionist.
Meet the Leadership Team
Get the know the leadership team from The Receptionist: President & CEO Andy Alsop, Director of Customer Experience Jessica Marshall and Director of Engineering, DeLynn Berry
Spotlight on: Therapy Space
Marcus, founder of Therapy Space- a coworking space for mental and behavioral health professionals- talks about his location and visitor management needs.
How Roles Change at a Startup
Roles at a startup often change and evolve. We talk about how our Inside Sales Rep’s role has changed at The Receptionist.
How We Know When to Bring Sharpshooters Off the Bench
Startups can benefit from a CFO but may not be able to afford one; a Fractional CFO Firm may be what you need.
How Keeping Our Customers Happy is Our Best Marketing Strategy
Radical support is one key to keeping our customers happy, and that’s our best marketing strategy.
A Candidate’s Experience of our Hiring Process
Tom Foster, Director of Sales, shares his experience of the hiring process at The Receptionist
Hiring a Director of Sales- An Update
Hiring employees takes time and patience. Here’s what happened when we searched for a Director of Sales for The Receptionist.
How We Support Parents at The Receptionist
Supporting parents at work is an important part of the culture at The Receptionist. Check out how we support working parents.
Team Building That Actually Builds
When it comes to team building at your startup, it’s actually all about the company culture and the people.
Spotlight on: TechPlace
Learn about TechPlace in Burlington, ON, Canada- more than just office space, TechPlace supports new and growing companies.
The Receptionist’s Stance on Working Remotely
When company culture and customer service are critical, here’s how working remotely is handled at The Receptionist
How The Receptionist Handles the Holidays
Ever wondered how the holidays at a startup tech company are handled? We talk business and time-off on this episode of The Check-In.
When Your Customers Want Something Else
When customer requests come in, here’s how The Receptionist handles them as a bootstrapped startup with a small engineering team.
All-Staff Meetings: How The Receptionist Makes Them Not Suck
Want to have great staff meetings but not sure how? We cover how to make sure your all-staff meetings don’t suck.
Spotlight on Sarah Suzuki from Chicago Compass Counseling
Sarah Suzuki, LCSW from Chicago Compass Counseling shares about growing her therapy practice and how The Receptionist has helped her business.
Inside the Head of a Marketer at a Bootstrapped Tech Startup
If you wanted to know what marketing is like at a bootstrapped tech startup, this podcast is for you.
How we Hire: Our Search for a Director of Sales
Hiring employees is an important process for any company; learn from our experience about how to get great people for your business.
How The Receptionist has Grown through Bootstrapping It
Bootstrapping it as your company grows can allow you to maintain the culture and goals that are important to you and your business.
Check Yo Self!
Businesses need to focus on having a strong front desk check-in experience. The podcast covers best practices for a front office.
You Know Your Receptionist Needs a Break When…
Being a front office receptionist entails a lot. On the podcast, we discuss receptionist roles, responsibilities, and what happens when the receptionist is overwhelmed.
Spoiler Alert: Security and Compliance are Important
Businesses need to prioritize security and compliance; The Receptionist can support your efforts to remain secure and compliant within your industry.
Company Culture and Dealing with PND Syndrome
Positive company culture is critical for your employees and customers. Learn about the values and culture of The Receptionist and dealing with PND Syndrome.
Before You Purchase Your Software, Consider the Jobs To Be Done
Before you make a purchase, consider the jobs that you hire that product or service to do. We cover why jobs to be done matters for our company and yours.
Good Customer Service Isn’t Good Enough: Go Radical with Your Support
Customer support is often a business’s focus, but good customer service isn’t enough. We introduce radical customer service and how to achieve it.
From Old School to New School.
We’re talking about why to shift from old school to new school ways of running your front office, including using visitor management software.