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Home Podcast
Vision Traction Organizer

How the Vision Traction Organizer (VTO) Transformed Our Business

Michael Ashford January 12, 2021

The Vision Traction Organizer (VTO) is a tool our team has used for several years that has transformed our business. Here’s how.
businessVision Traction OrganizerVTO
Reflections and planning

Reflections on 2020 and Planning for 2021

Michael Ashford December 29, 2020

Our leadership team shares their 2020 reflections and planning for 2021. Even with the challenges of 2020, we have a lot to be thankful for.
20202021PlanningReflections
Returning to work

Our Thoughts and Findings About Returning to Work

Michael Ashford December 15, 2020

Returning to work is on everyone’s mind as we wrap up 2020. We share what we’ve learned from customers about returning to work safely.
Pandemic tipsReturning to workSafety
Enterprise sales growth

Enterprise Sales Growth in 2020 (The Year We Were Not Expecting)

Michael Ashford December 1, 2020

On the podcast, we chat about our enterprise sales growth in 2020: what changed, what we learned, and where we’re going.
businessGrowthSales
Authentic presenter

How to Become a More Engaging and Authentic Presenter with Pitch Lab

Michael Ashford November 17, 2020

Being an authentic presenter who engages people is a great goal, but how do you do that? Check out these tips from Pitch Lab.
EngagementPitch LabPresentation
Strong company culture

How We’re (Still) Handling COVID-19: An Update with Founder Andy Alsop

Michael Ashford November 3, 2020

Our strong company culture has carried us through this pandemic. Here’s an update from our founder about how we’re handling COVID-19.
Andy AlsopCOVID-19Updates
Creating authentic videos

How to Communicate through Video, Authentically

Michael Ashford October 20, 2020

If you want to differentiate yourself and cut through the noise, then creating authentic videos is what you’re looking for.
Authentic RelationshipsCommunicationVideo
Onboard remote employees

How to Onboard Remote Employees Well (Even During a Pandemic)

Michael Ashford October 6, 2020

It’s important to onboard remote employees well. Our team shares how we help new employees get settled into their role and within the team.
OnboardingPandemic tipsRemote employment
Coworking space

How Coworking Space Wilshire1001 Adapted After Their March 1, 2020 Opening

Michael Ashford September 22, 2020

When coworking space Wilshire1001 opened right before the pandemic really hit, they didn’t panic, they adapted.
Adaptingcoworking spaceReceptionist in a Box
Growth team

Let’s Grow!…Meet Our Growth Team

Michael Ashford September 8, 2020

Having a growth team allows you to make the time to focus on a critical area of your business: growth. We talk about what, why, and how on the podcast.
businessGrowthTeam
Marketing plans

Pivoting Our Marketing Plans

Michael Ashford August 25, 2020

Pivoting our marketing plans was necessary as COVID-19 emerged. Learn how we continued to move forward and how we adjusted our marketing efforts.
businessMarketingPlanning
Customer needs

Adjusting to Meet Customer Needs

Michael Ashford August 11, 2020

When it comes to adjusting to meet customer needs, we take an approach that’s collaborative with our customers and within our team.
businessCollaborationCustomer needs
Employee benefits

Aligning Your Perks and Benefits with Company Culture and Values

Michael Ashford July 28, 2020

Employee benefits and perks are important, but ideally they’re aligned with your company culture and values and enhance an employee’s experience.
BenefitsbusinessCorporate CulturePerks

Having Courageous Conversations about Race and Diversity in the Workplace

Michael Ashford July 14, 2020

Having diversity in the workplace is important, but not just to check a box. We have a courageous conversation with Dr. Ajita Robinson on this episode of the podcast.
DiversityRaceworkplace
Job hunt

How to Nail Your Job Hunt

Michael Ashford June 30, 2020

Our newest hires share how to nail your job hunt and give insight into the hiring process at The Receptionist.
businessHiringJob HuntTIps
Customer requests

Is The Customer Always Right?

Michael Ashford June 16, 2020

When it comes to customer requests, is the customer always right? We chat on the podcast about our approach.
businessCustomer ServiceRequests
Workplace changes

The New Normal in the Workplace

Michael Ashford June 2, 2020

Wondering about workplace changes and the new normal as we move through the COVID-19 pandemic? We discuss the new normal on the podcast.
COVID-19New Normalworkplace
Remote Team Fun

Having Fun as a Remote Team

Michael Ashford May 19, 2020

Remote teams should be having fun and on the podcast we share all the ways we have fun as a remote team.
managementR and RRemote team

Hiring for Culture Fit with Scalability Solutions

Michael Ashford May 5, 2020

Scalability Solutions helps us hire the right people for our team, and find people who embody our culture and values.
CultureHiringScalability
The brain run

The Brain Run: Contributing to the Solution for Mental Health Struggles

Michael Ashford April 21, 2020

The Brain Run is a 5K race started by the MindShine Foundation and aims to contribute to the solutions for the challenges around mental health.
Brain RunMental healthThe Receptionist
Dealing with Coronavirus

How The Receptionist is Dealing with The Coronavirus

Michael Ashford April 1, 2020

With the Coronavirus pandemic, we talk with founder Andy Alsop about how The Receptionist is dealing with things.
CoronavirusThe ReceptionistUpdate
New team members

Our Newest Team Members Talk FABRIC

Michael Ashford March 24, 2020

Our four newest hires are on the podcast talking all about our company culture and their time at The Receptionist so far.
Company CultureFABRICteam members

Med Rx Partners is Changing Mental Health Care with Their Bold Values

Michael Ashford March 10, 2020

We talk on the podcast with Piper from Med Rx Partners about their bold values and how they’re changing mental health care
Company ValuesMental healthMexRx
Career Growth Path

Creating a Career Growth Path for Sales Reps

Michael Ashford February 25, 2020

Our Director of Sales shares about professional and personal growth when you’re in a sales rep position.
CareerGrowthSales Career
Viral Yelp Response

How a Blade & Timber Yelp Response Embodied Company Culture and Went Viral

Michael Ashford February 11, 2020

We’re joined by Matt Baysinger, founder of Blade & Timber to discuss his viral yelp response to a negative and false review.
Blade & TimberCustomer reviewsYelp
Marketing team

We Now Have a Marketing TEAM!

Michael Ashford January 28, 2020

Now that The Receptionist has a marketing team, we share how we’re collaborating and having fun.
CollaborationMarketingTeam structure
Get-Real Culture

A “Get-Real” Look at Company Culture with Harry Campbell

Michael Ashford January 14, 2020

Harry Campbell, author of Get-Real Culture shares his life-long learning about company culture.
Company CulturemanagementPeople management
Measuring Customer Happiness

How do you Measure Customer Happiness?

Michael Ashford December 30, 2019

Measuring customer happiness is important for businesses- here’s how we do that in a meaningful way.
businessCSATCustomer satisfactionHappiness
Company Culture

How The Fielding Group Helps Businesses Scale and Get Clear on Company Culture

Michael Ashford December 17, 2019

Nick Bradley from The Fielding Group shares about helping businesses scale and the importance of company culture.
businessCompany CultureFielding GroupScaling
Sales and engineering teams

How Sales and Engineering Work Together

Michael Ashford December 3, 2019

Wondering how our sales and engineering teams work together? We chat about it on the podcast!
CollaborationEngineeringSalesTeamwork
FABRIC podcast

Big Announcement: We are The FABRIC Podcast!

Michael Ashford November 19, 2019

We’re excited to introduce The FABRIC podcast: a shift from what we’ve been doing on The Check-In.
Corporate CultureFABRICPodcast
Operational plan

Planning What our Staff will Look Like in 2021

Michael Ashford November 5, 2019

We’re sharing about our 3-year operational plan and what our staff will look like at the end of 2021.
OperationsPlanningStaffing
Creative Healing Philly

Spotlight on Katie K. May from Creative Healing

Michael Ashford October 22, 2019

We’re joined on the podcast by Katie K. May from Creative Healing Philly to chat about how she helps teens with their mental health.
Creative HealingKatie K. MayMental health
Company culture

We Started a Culture Club!

Michael Ashford October 8, 2019

Company culture is extremely important to us- we’re sharing about the culture club we created at The Receptionist
CultureFABRICFoundations
Content that connects

Writing Like Your Customers Talk

Michael Ashford September 24, 2019

When you’re a business you want to create content that connects and write like your customers talk.
businessContent MarketingCopywriting
Goal setting

How The Receptionist does Goals

Michael Ashford September 10, 2019

At The Receptionist, we do goal setting a bit differently; check out how we do goals on this episode of the podcast.
Goal settingLeadershipSMART Goals
The Receptionist employees

Meet the Rest of Us!

Michael Ashford August 27, 2019

Meet three more members of the team at The Receptionist where we chat about life inside and out of the office.
Company CultureGood FitTeam Work
Core values

A Deeper Look at Our FABRIC

Michael Ashford August 13, 2019

At The Receptionist, our core values are central to everything we do. Learn more about FABRIC with Jessica Marshall, Director of Customer Experience.
Core valuescustomer experienceFABRIC
Exponential Company Growth

When Sales and Marketing Work Together, Growth is Exponential

Michael Ashford July 30, 2019

When your sales and marketing teams work together toward the same goals, growth is exponential. Here’s how we do it.
businessGrowthMarketingSales
Predictable Revenue

Our Journey to Predictable Revenue

Michael Ashford July 16, 2019

As a bootstrapped startup, predictable revenue is our goal. Our president, Andy Alsop, shares what predictable revenue is and where we are on the journey.
BootstrappingbusinessRevenueStartup
Sales Team

Meet the Sales Team

Michael Ashford July 2, 2019

We’re chatting with our Sales Team at The Receptionist. Learn about team members, personally and professionally!
Salessales teamteam members
Traction at The Receptionist

How We’ve Implemented the Traction Model at The Receptionist

Michael Ashford June 18, 2019

Andy Alsop, CEO of The Receptionist talks about Gino Wickman’s Entrepreneurial Operating System (EOS) and traction.
Entrepreneurial Operating SystemEOSTraction model
Sales Pitch

How Not to Annoy People with Your Sales Pitch

Michael Ashford June 4, 2019

At The Receptionist, we approach sales a bit differently; no sales pitches, but rather genuine conversations with people.
businessConversationsSalesSales Pitch
Nexis Wellness coworking

Spotlight On: Nexis Wellness

Michael Ashford May 21, 2019

Nexis Wellness is a coworking space for health and wellness professionals. Founder Scott Zimmerman talks HIPAA compliance and The Receptionist.
Compliancecoworking managementHIPAANexis Wellness
Leadership Team

Meet the Leadership Team

Michael Ashford May 7, 2019

Get the know the leadership team from The Receptionist: President & CEO Andy Alsop, Director of Customer Experience Jessica Marshall and Director of Engineering, DeLynn Berry
About usLeadership teamThe Receptionist Co-founders
Therapy Space

Spotlight on: Therapy Space

Michael Ashford April 23, 2019

Marcus, founder of Therapy Space- a coworking space for mental and behavioral health professionals- talks about his location and visitor management needs.
coworking spaceTherapy Spacevisitor management
Evolving roles

How Roles Change at a Startup

Michael Ashford April 9, 2019

Roles at a startup often change and evolve. We talk about how our Inside Sales Rep’s role has changed at The Receptionist.
businessRolesStartup
Fractional CFO Firm

How We Know When to Bring Sharpshooters Off the Bench

Michael Ashford March 26, 2019

Startups can benefit from a CFO but may not be able to afford one; a Fractional CFO Firm may be what you need.
businessCFOFractional CFOStartups

How Keeping Our Customers Happy is Our Best Marketing Strategy

Michael Ashford March 12, 2019

Radical support is one key to keeping our customers happy, and that’s our best marketing strategy.
Customer satisfactionMarketingStrategies
Hiring Process

A Candidate’s Experience of our Hiring Process

Michael Ashford February 26, 2019

Tom Foster, Director of Sales, shares his experience of the hiring process at The Receptionist
HiringHuman ResourcesProcess
Hiring Employees

Hiring a Director of Sales- An Update

Michael Ashford February 12, 2019

Hiring employees takes time and patience. Here’s what happened when we searched for a Director of Sales for The Receptionist.
Hiring ProcessHuman ResourcesSales Director
Support Working Parents

How We Support Parents at The Receptionist

Michael Ashford January 29, 2019

Supporting parents at work is an important part of the culture at The Receptionist. Check out how we support working parents.
Corporate CultureFamilyWorking parents
Company culture

Team Building That Actually Builds

Michael Ashford January 15, 2019

When it comes to team building at your startup, it’s actually all about the company culture and the people.
Corporate CultureTeam BuildingTeam Management
TechPlace Burlington, ON

Spotlight on: TechPlace

Michael Ashford January 2, 2019

Learn about TechPlace in Burlington, ON, Canada- more than just office space, TechPlace supports new and growing companies.
Burlingtonoffice technologyTechPlace
Working Remotely

The Receptionist’s Stance on Working Remotely

Michael Ashford December 18, 2018

When company culture and customer service are critical, here’s how working remotely is handled at The Receptionist
Company CultureTeam ManagementWorking Remotely
Holidays at a startup

How The Receptionist Handles the Holidays

Michael Ashford December 4, 2018

Ever wondered how the holidays at a startup tech company are handled? We talk business and time-off on this episode of The Check-In.
Holidaysvisitor managementvisitor management software
Customer requests

When Your Customers Want Something Else

Michael Ashford November 20, 2018

When customer requests come in, here’s how The Receptionist handles them as a bootstrapped startup with a small engineering team.
Customer RequestsCustomer ServiceCustomization
Great staff meetings

All-Staff Meetings: How The Receptionist Makes Them Not Suck

Michael Ashford November 6, 2018

Want to have great staff meetings but not sure how? We cover how to make sure your all-staff meetings don’t suck.
Staff MeetingTeam Managementtechnology
The Receptionist for Therapists

Spotlight on Sarah Suzuki from Chicago Compass Counseling

Michael Ashford October 23, 2018

Sarah Suzuki, LCSW from Chicago Compass Counseling shares about growing her therapy practice and how The Receptionist has helped her business.
CounselingReceptionistSarah Suzuki
Marketing Tech Startup

Inside the Head of a Marketer at a Bootstrapped Tech Startup

Michael Ashford October 9, 2018

If you wanted to know what marketing is like at a bootstrapped tech startup, this podcast is for you.
BootstrapbusinessTech Startup
Hiring employees

How we Hire: Our Search for a Director of Sales

Michael Ashford September 25, 2018

Hiring employees is an important process for any company; learn from our experience about how to get great people for your business.
Hiring ProcessHuman Resources ManagementRecruitment
Bootstrapping It

How The Receptionist has Grown through Bootstrapping It

Michael Ashford September 11, 2018

Bootstrapping it as your company grows can allow you to maintain the culture and goals that are important to you and your business.
BootstrappingbusinessGrowth
Front desk check-in

Check Yo Self!

Michael Ashford August 28, 2018

Businesses need to focus on having a strong front desk check-in experience. The podcast covers best practices for a front office.
check-infront deskoffice management
Receptionist roles

You Know Your Receptionist Needs a Break When…

Michael Ashford August 14, 2018

Being a front office receptionist entails a lot. On the podcast, we discuss receptionist roles, responsibilities, and what happens when the receptionist is overwhelmed.
Front OfficeReceptionistResponsibilitiesRoles
Security and compliance

Spoiler Alert: Security and Compliance are Important

Michael Ashford July 31, 2018

Businesses need to prioritize security and compliance; The Receptionist can support your efforts to remain secure and compliant within your industry.
ComplianceReceptionistsecurity
Company Culture

Company Culture and Dealing with PND Syndrome

Michael Ashford July 17, 2018

Positive company culture is critical for your employees and customers. Learn about the values and culture of The Receptionist and dealing with PND Syndrome.
Corporate CulturePerson Nearest the Door SyndromePND syndrome

Before You Purchase Your Software, Consider the Jobs To Be Done

Michael Ashford July 3, 2018

Before you make a purchase, consider the jobs that you hire that product or service to do. We cover why jobs to be done matters for our company and yours.
jobs to be doneJTBDSoftwarevisitor management

Good Customer Service Isn’t Good Enough: Go Radical with Your Support

Michael Ashford June 19, 2018

Customer support is often a business’s focus, but good customer service isn’t enough. We introduce radical customer service and how to achieve it.
businessRADICAL Customer Servicevisitor management

From Old School to New School.

Michael Ashford June 5, 2018

We’re talking about why to shift from old school to new school ways of running your front office, including using visitor management software.
New SchoolOld SchoolParadigm Shiftvisitor management software

Recent Posts

  • 4 Culture-Building Mistakes to Avoid
  • The Role of the Administrative Assistant in a Post-Pandemic World
  • 4 Tips for Safer In-Person Meetings in the COVID-19 Era
  • How to Create an Upward Career Path for Your Administrative Assistants and Front Desk Team
  • Maintaining Company Culture During a Crisis

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