How Sales and Engineering Work Together
Wondering how our sales and engineering teams work together? We chat about it on the podcast!
Business Owners: Use These Best Practices for Goal Setting
Business goal setting is crucial. The right goals can ensure that you’re making progress in the right direction. Use these goal-setting tactics to thoughtfully choose the right goals for your business.
5 Tools for Smoother Emergency Evacuations in the Workplace
These emergency evacuation tools for your office can help keep your employees and building occupants safer in the case of a fire or another emergency.
Big Announcement: We are The FABRIC Podcast!
We’re excited to introduce The FABRIC podcast: a shift from what we’ve been doing on The Check-In.
What You Need to Know About Starting a Concierge Medical Practice
If you’re thinking about opening a concierge medical practice, here are a few things to keep in mind.
Feature Update: Google Drive and Dropbox integration
The Receptionist for iPad has added two new integrations to the software that make saving important documents collected during the check-in process even easier.
These latest integrations let customers instantly save and file signed copies of legal documents and agreements…
Visitor Management and Marketing: A Winning Combination
Visitor management marketing can be a powerful tool for businesses who want to make a good impression on visitors.
Unique check-in options help U-Turn Sports Performance Academy manage growing visitor needs
Within the walls of the Richmond, Virginia-based U-Turn Sports Performance Academy exists a multi-faceted and fast-paced ecosystem.
As the name suggests, youth sports development is a major focus for the organization. However, U-Turn’s facility also serves as an event space…
Planning What our Staff will Look Like in 2021
We’re sharing about our 3-year operational plan and what our staff will look like at the end of 2021.
Personalized Workspace Design: What It Is and Why Employees Love It
Personalized workspace design is an important office perk for modern employees. Here’s how to offer it in your workplace.
Feature Update: Zapier integration
The Receptionist for iPad has launched a brand new integration that allows you to increase the scope of The Receptionist platform and trigger events in more of the apps you use daily.
The new Zapier integration allows customers to seamlessly…
Does Your Business Really Need Security Cameras?
Office security cameras can play a key role in the physical security of your business. Here’s what to know as you consider surveillance options for your company.
Spotlight on Katie K. May from Creative Healing
We’re joined on the podcast by Katie K. May from Creative Healing Philly to chat about how she helps teens with their mental health.
How to: Developing the Best Mail and Delivery Policy for Your Office
An office mail policy that addresses how deliveries and packages should be handled can be a crucial part of boosting office security.
5 Ideas for Making Stronger Connections With Your Customers
Every company wants to connect with its customers. In order to forge deeper relationships, try keeping messages simple, personal, and meaningful.
Digital visitor log eliminates safety training headaches for Fairborn Cement Company
Whenever a visitor steps onsite at the 3,500-acre Fairborn Cement Company facility in Fairborn, Ohio, there are many safety precautions in place to ensure each guest’s on-site experience keeps them out of harm’s way.
Every visitor must go through a…
We Started a Culture Club!
Company culture is extremely important to us- we’re sharing about the culture club we created at The Receptionist
Does Your Front Desk Staff Need Emergency Response Training?
Office emergency training can be a powerful tool for your front desk staff. These administrators are uniquely suited to help act in emergency situations. Training can keep both the administrators and the rest of the office safer.
Comparing Phone Booth Options for Your Office
If you’re looking for office phone booths to cut down on the noise and increase privacy in an open office plan, there are many features to consider. Here’s what to look for in your search for an office phone booth.
Writing Like Your Customers Talk
When you’re a business you want to create content that connects and write like your customers talk.
How to Recognize Suspicious Behavior in Your Office Lobby
Good lobby security starts with an observant staff. Make sure they know exactly what to look for when it comes to suspicious behavior that could indicate an impending crime, and how they should alert the rest of the staff.
5 Access Control Strategies That Minimize Risk at Long-Term Care Facilities
Improve the access control at your long-term care facilities and minimize risk to your residents, visitors and staff in the process.
Visitor management system dishes up sweet check-in experience for Bimbo Canada
Managing the hundreds of visitors that Bimbo Canada welcomes each week to its numerous offices dispersed all across Canada used to be a daunting task for Caitlyn Bannister.
Bannister is the Facilities and Leasing Coordinator for Bimbo Canada, a manufacturer…
How The Receptionist does Goals
At The Receptionist, we do goal setting a bit differently; check out how we do goals on this episode of the podcast.
Actual Scripts to Use When You Follow Up With Facility Visitors
If you want to improve your office visitors’ experience, don’t stop when they leave. Follow up using these scripts.
4 Ways Criminals Can Sneak Into Your Office (And How to Stop Them)
These office security tactics can help your front desk staff with identifying potential threats.
Meet the Rest of Us!
Meet three more members of the team at The Receptionist where we chat about life inside and out of the office.
Bustling manufacturing plant handles various types of visitors with digital check-ins
At Hynes Industries, a custom fabricator of roll formed, strip and wire metal products, every day sees numerous visitors pass through the doors of its expansive Youngstown, Ohio, headquarters and Painesville, Ohio, manufacturing plant.
The company buys and processes literally…
Should You Add a Second Office Location? 5 Factors to Consider
Before you invest in a second office location, you need to make sure it won’t hurt your cash flow, operations, or office culture.
“Open Houses” Aren’t Just for Realtors. Here’s Why They’re a Great Marketing Tool for Your Business
You might think of open houses as mostly a real estate tool, but open houses also have benefits for many other kinds of businesses. Here’s why you should open your doors for one of these special events, and how to make the most of it when you do.
Logistics provider Freight Hub finds visitor management match with The Receptionist for iPad
Using technology to mitigate the pitfalls and inefficiencies of the logistics marketplace is the speciality of third-party logistics company Freight Hub.
The company prides itself on applying its proprietary automation and data tools to help companies ship and store goods…
A Deeper Look at Our FABRIC
At The Receptionist, our core values are central to everything we do. Learn more about FABRIC with Jessica Marshall, Director of Customer Experience.
4 Best Practices for Prioritizing the Privacy of Your Office Visitors
Office visitor privacy is something that your staff needs to consciously prioritize. Here are four ways to do just that.
How (and Why) to Respond to Critical Reviews Online
You can reply to critical reviews of your business in a way that minimizes their damage. Use these tactics to make sure your responses are quick and efficient.
Digital check-ins improve quality of visitor interactions for Simplemente
At Simplemente, a systems integrator to the media and entertainment industry in Mexico City, establishing a personal connection with each visitor that walks through its doors has been a top priority in the nearly two decades the company has been…
When Sales and Marketing Work Together, Growth is Exponential
When your sales and marketing teams work together toward the same goals, growth is exponential. Here’s how we do it.
4 Easy Ways to Make Your Reception Area More Welcoming
If you want to welcome office visitors the right way, you need to make them feel right at home. Here are a few easy ways to do that.
How to Develop a Crisis Communications Plan for Your Office
An office crisis communications plan is an integral part of a solid emergency preparedness strategy. Here’s how to develop one for your office.
Our Journey to Predictable Revenue
As a bootstrapped startup, predictable revenue is our goal. Our president, Andy Alsop, shares what predictable revenue is and where we are on the journey.
4 Tips for Managing Security for a Multi-Tenant Building
Managing security for multi-tenant buildings can be tricky. However, with these best practices, you can ensure a secure experience for tenants and their visitors.
Interruptions vanish for wellness practice thanks to visitor management system
Interruptions are a major source of lost productivity for many businesses.
According to Atlassian.com, the average employee is interrupted from their work 56 times a day and spends a total of 2 hours recovering from those interruptions.
At the…
How to Design the Perfect Visitor Check-in Flow
Visitor check-in design is a bit of an art and a bit of a science. Here’s how to design a visitor-check in flow that works for your office.
Meet the Sales Team
We’re chatting with our Sales Team at The Receptionist. Learn about team members, personally and professionally!
ID Capture: Do’s and Don’t’s
If you’re considering using ID capture to boost security and compliance, you could be putting your visitors’ privacy at risk. Here’s what to consider.
Industry compliance among top visitor management system benefits for Denver-based Cultivated Synergy
With several states in recent years passing laws decriminalizing or legalizing cannabis, businesses of all sorts have taken root to serve the needs of this fast-growing niche.
Yet despite the rapid growth of the cannabis industry, many businesses in the…
How to Keep Facility Visitors From Leaving Bad Reviews Online
Preventing bad online reviews from visitors to your office, store, or facility can be tricky. It is possible, though, with the help of a solid feedback infrastructure, a follow-up system, and relevant staff training.
How We’ve Implemented the Traction Model at The Receptionist
Andy Alsop, CEO of The Receptionist talks about Gino Wickman’s Entrepreneurial Operating System (EOS) and traction.
How to Handle Disruptive Visitors at Your Care Facility
What in the world do you do with disruptive visitors at your care facility? The solution lies in de-escalation and more importantly, prevention.
7 Ways to Make Your Office More Flexible (and Get More Value From the Space)
Want a more flexible office? You can get more value out of each square foot of your office space by making it more versatile. Start with these tips.
Maintaining visitor confidentiality at check-in is key for Calgary-based company, Incito
For many businesses, ensuring customer and client privacy is an enormous priority.
However, one area that often gets neglected when it comes to protecting sensitive information is the front desk.
Paper visitor log books. Customers that have to announce their…
How Not to Annoy People with Your Sales Pitch
At The Receptionist, we approach sales a bit differently; no sales pitches, but rather genuine conversations with people.
3 Tactful and Effective Ways to Market Your Therapy Practice
The right marketing for therapists can be affordable and effective without distracting from your core psychology work.
The Case for Designing Quiet Spaces in Your Office or CoWorking Space
The benefits of quiet spaces at work are well-documented. There are simple ways to make sure that your employees can concentrate and get their work done.
Spotlight On: Nexis Wellness
Nexis Wellness is a coworking space for health and wellness professionals. Founder Scott Zimmerman talks HIPAA compliance and The Receptionist.
4 Easy Ways to Boost Your Rehab Center’s Online Visibility
Rehabilitation centers have plenty of options when it comes to marketing. But some tactics are much more effective than others when it comes to attracting local attention. Here are a few of the best rehab center marketing tactics to consider.
Satellite manufacturer LeoStella discovers easier, more secure check ins with The Receptionist for iPad
Many of us have been in that awkward situation where we walk into a new business or office for the first time, and we’re not sure where to go or what to do.
Having a friendly face at the front…
Want to Improve Your Front Desk Experience? Pretend to be a First-Time Visitor.
Front desk management plays a huge role in the impression that visitors get of your office. To optimize that experience, you need fresh eyes and a new perspective.
Feature Update: QR code check in
The Receptionist for iPad has released to all customers the ability to allow guests to check in for their visit using a QR code on their mobile device.
With the QR code check-in option, pre-registered visitors or returning visitors will…
Meet the Leadership Team
Get the know the leadership team from The Receptionist: President & CEO Andy Alsop, Director of Customer Experience Jessica Marshall and Director of Engineering, DeLynn Berry
5 Best Visitor Management Practices for Retirement Homes
The best visitor management for retirement homes includes initiatives to optimize privacy, safety, and administrative efficiency.
Bioengineering firm Synlogic reimagines a better way to welcome visitors
At Synlogic, a Cambridge, Mass.-based bioengineering company, scientists work to create what the company calls “living Synthetic Biotic™ medicines.”
In short, the company uses naturally occurring human gut bacteria as the foundation to re-engineer them into rare disease-fighting medicines.
On…
Exploring the Backlash to Open Office Design (and Evaluating Alternatives)
Here’s how businesses can keep the best features of open office design, such as space and light, while getting rid of the noise and interruptions.
Brain Injury Services eases clients through check-in with efficiency, privacy
Creating a welcoming and uncomplicated experience from the moment a client walks in the door is paramount for most businesses.
When your clientele is made up of survivors of brain injuries, strokes, and concussions like that of Brain Injury Services…
Spotlight on: Therapy Space
Marcus, founder of Therapy Space- a coworking space for mental and behavioral health professionals- talks about his location and visitor management needs.
What to Look for in Long-Term Care Facility Software
Long-term care software can be a very important tool for residential care facilities. Here’s what to consider in your search.
Guest post: Nexis Wellness creates a simplified and comforting check-in process with The Receptionist for iPad
This post is a guest blog written by Scott Zimmerman, the Founder and CEO of Nexis Wellness and a Receptionist for iPad customer.
When prospective members of Nexis Wellness first learn about the affordable office solutions our health and wellness…
How to Prioritize Security at Your Co-Working Space Without Killing the Inviting Atmosphere
Coworking space security is important, and it doesn’t have to come at the expense of a fun, relaxed atmosphere.
Customs compliance and ease of use highlight digital check-in benefits for logistics company Future Forwarding
Just as Kevin Dalton was starting his new job as the Warehouse General Manager for Future Forwarding, a distribution and warehousing logistics company, in late 2018, the company experienced a shift in its front office operations.
The company’s receptionist had…
How Roles Change at a Startup
Roles at a startup often change and evolve. We talk about how our Inside Sales Rep’s role has changed at The Receptionist.
Best Practices for Visitor Management at Substance Abuse Treatment Centers
Substance Abuse Treatment Center Visitor ManagementThe key to effective substance abuse treatment center visitor management are to prioritize privacy, security, and safety.
Food manufacturer Nut Butter Concepts controls check-in chaos with digital visitor management system
The front office of a food manufacturing plant can be incredibly hectic, as vendors, contractors, deliveries, employees, and other guests come and go at all times.
Keeping track of everything and understanding who is going where — all while maintaining…
6 Amazing Software Tools for Therapists
Therapy software can be a great way to automate therapy offices, from solo practices to larger institutions. Here are some of the tools and features to consider for your practice.
How We Know When to Bring Sharpshooters Off the Bench
Startups can benefit from a CFO but may not be able to afford one; a Fractional CFO Firm may be what you need.
5 Myths About Data Privacy Debunked
Workplace data privacy efforts are crucial. Data breaches destroy customers’ trust and can result in huge expenses and legal fees. Make sure you understand the following security myths and take steps to fix them.
How to Make an Impression that Office Visitors Will Remember
Want to really impress office visitors? Incorporate more than just visual cues in the lobby. Consider adding inviting scents, sounds, and more.
Feature Update: Employee Check In and Check Out
The Receptionist for iPad’s latest feature release offers our customers the ability to track employee check-in and check-out activity separate from visitors with a new Employee button type.
The Receptionist for iPad users have numerous different button types to choose…
How Keeping Our Customers Happy is Our Best Marketing Strategy
Radical support is one key to keeping our customers happy, and that’s our best marketing strategy.
7 Features to Look for In Facility Management Software
Facility management software can handle many important tasks, from managing assets to monitoring energy use. Start your search for software by establishing your priorities.
Visitor Management Software Pricing: What Do I Get for the Money?
Confused about visitor management software pricing? For the best ROI on visitor management software, look for a program that automates the entire visitor check-in experience.
A Candidate’s Experience of our Hiring Process
Tom Foster, Director of Sales, shares his experience of the hiring process at The Receptionist
The Receptionist for iPad eases check-in anxiety for therapists and clients at Therapy Space
Even at co-working facilities, where the hustle and bustle of having multiple companies under the same roof adds to the allure, disruptions can be productivity killers.
For Therapy Space, a network of co-working locations specifically serving the behavioral health…
4 Time-Saving Tips for Small Businesses
If you run a small business, your time is extremely valuable. Read on to find some practical, affordable small business time-saving tips that you can use today.
Credit: Studyclerk.com
The Pros and Cons of Hiring Additional Office Support Staff
If you’re considering another office admin hire, you’ll have to weigh the pros and cons. Read on to evaluate factors like cost, scheduling flexibility, and office space.
Radisson Hotel Group creates upscale visitor check-in experience at redesigned headquarters
For hotel operators, the guest check-in experience is near the top of the list when it comes to priorities, right up there with the cleanliness of the rooms.
Radisson Hotel Group, which boasts more than 1,400 properties around the world,…
Hiring a Director of Sales- An Update
Hiring employees takes time and patience. Here’s what happened when we searched for a Director of Sales for The Receptionist.
5 Companies That Do Visitor Experience Right
Businesses of all shapes and sizes can benefit from using visitor management tools to improve the office visitor experience. Just look to these five companies for proof.
4 Trends Influencing Small Business Marketing Today
These small business trends take advantage of the latest technology to make a big difference in your bottom line. Have you tried them yet?
How We Support Parents at The Receptionist
Supporting parents at work is an important part of the culture at The Receptionist. Check out how we support working parents.
Go Green: 5 Sustainable Cost-Saving Ideas for Your Business
Looking for sustainability tips for businesses? Here are some that can also save your business money in the long run.
6 Questions You Should Ask When Evaluating Visitor Management Software
Choosing visitor management software is an important job. Before you make an investment, get the answers to these questions.
Team Building That Actually Builds
When it comes to team building at your startup, it’s actually all about the company culture and the people.
Why We Trademarked the Term “Radical Support®”
Radical Support has been central to our business identity for a while now. Here’s why we decided to formalize that with an official trademark.
The Receptionist’s Year in Review 2018
The Receptionist had another record year in 2018, and we want to take a moment to look back at some of the high points in a year of firsts for us.
Our growth is first and foremost attributable to our…
How Business Security Pays for Itself
Determining the ROI on business security efforts isn’t exactly simple, but estimating their monetary value can help put their benefits into perspective.
Spotlight on: TechPlace
Learn about TechPlace in Burlington, ON, Canada- more than just office space, TechPlace supports new and growing companies.
3 Ways Cyber Threats and Business Security Will Change in 2019
Business security threats have always been on business leaders’ radar, but rapidly advancing technology makes it even more important to keep up on the latest dangers.
6 Best Visitor Management Practices for Therapy Clinics
The best kind of visitor management for therapists puts a priority on visitors’ emotions and on their confidentiality.
What’s a Check In Day, and why do we think they’re so awesome?
We love to do things radically different here at The Receptionist.
Whether its giving you a behind-the-scenes look of our search for a Director of Sales on our podcast or trademarking the phrase Radical Support® (more on that in an…
The Receptionist’s Stance on Working Remotely
When company culture and customer service are critical, here’s how working remotely is handled at The Receptionist