Here at The Receptionist, we love it when we can take feedback from our clients regarding feature requests and enhancements and turn them into reality. We’re thrilled to announce the release of a feature our customers have been asking for: An Agreements Vault. This enhancement makes it possible for our clients to view in one place all of the signed …
Technology continues to disrupt the way companies do business, and seemingly no industry is safe. As more of Houston-based CPA firm MRZ’s services and interactions with clients moved to the digital space, it shifted the way the 100-person company thought about its physical office setup. Company leaders wanted in-person meetings with clients to reflect the same efficient, technology-focused experience customers …
These well-designed, modern office tools can boost productivity for your whole team and make your office a more inviting place to work.
By incorporating millennials’ top priorities into your job roles, you can attract better candidates and improve the rest of your company in the process.
Play isn’t just for kids. It also has productivity and health benefits for employees. Plus, playful office features can be great for your brand.
eCycle Solutions, an Ontario-based electronics recycling and information technology asset disposition (ITAD) provider, prides itself on ensuring that when a customer’s electronics enter its facilities, they are recycled in a way that ensures data security, worker health and safety, and the protection of the environment. Company leaders work to adhere to strict regulatory compliance guidelines to uphold this promise to …
Companies that want to hire talented programmers need to offer more than just the basics. Here are 4 strategies that will get your job noticed.
Make an extra effort for important office visitors. A little planning and some simple reception tactics make a big impression.
Whether or not there’s an official dress code in the employee handbook, your office’s silent dress code makes an impression. Is it the one you want to make?
We are excited to announce that we have launched the ability to allow visitors to choose between different languages when they begin their check-in process using The Receptionist for iPad. With this multilingual feature enabled, a button will appear on the welcome screen that will give visitors the option to select between different languages that administrators choose to display. This …
There are several simple steps you can take to make sure your company’s guests are never kept waiting in the reception area.
It’s essential to make a great impression on job candidates throughout their interviews. Here are three ways to do it.
With 2017 officially behind us, we here at The Receptionist want to take a moment to reflect on what turned out to be our best year ever as a company. We grew at an incredible pace, thanks to our amazing customers who continue to humble us with their rave reviews of our visitor management system. In 22 countries around the …
Your office’s reception area makes an impression on visitors. Whether that impression is good or bad depends on its aesthetics, staff, and tools.
Contours Studios is a mindful movement studio that offers clients a high-end boutique studio experience with services that include Pilates, Hatha and Vinyasa yoga, Tai Chi, meditations, and movement training, among other services. But with as rejuvenating as the studio’s classes are for its clients, there was one area of the business that did not flow as well as Founder …
To attract the best applicants, smart companies take advantage of every opportunity to make a good impression.
Responding to every online review is time consuming, but it’s an integral part of responsive customer support. Here’s why.
Government certification can be complex and take months, but the benefits of C-TPAT partnership for logistics companies are hard to ignore.
If your visitor management system isn’t pleasant to use, it could backfire on your branding and automation efforts. Here’s how to test its usability.
If you’re considering having a visitor management system built specifically for your company’s needs, here’s what to keep in mind.
Feature requests for your SaaS program are valuable, but can be tricky to track and prioritize. Create a feature request management system with these steps.
Most companies settle for “good” customer service. But the companies who focus on exceptional customer service are the ones that really thrive.
Could it benefit your company to use some of the official security protocols required for hosting government cloud solutions?
Customizing the check-in experience for your office just got even better with The Receptionist for iPad’s most recent updates. With the recent release of version 3.9.0 of the app, we’ve rolled out multiple customization abilities for the app’s home screen, giving you more control to brand the software to your own unique location and identity as an organization. These capabilities …
You may know which technical skills your receptionist needs. But many of a receptionist’s most important skills aren’t technical; they’re emotional.
Every visitor management system should start with an analysis of who comes through your organization’s doors. Here’s what to consider.
If you hire a receptionist, they’ll likely be responsible for much more than checking visitors in. Here are some roles to consider.
Authentic relationships between your customers and staff are at the heart of the best customer support teams.
We’ve all been in reception areas that give off weird vibes. Don’t let it happen at your company.
Visitor badges aren’t complicated — not at first glance. It might seem like designing one would be easy: Choose a template, fill it out, and move on. However, poorly designed visitor badges can cause problems When the information on these little rectangles isn’t laid out in a way that’s clear, accurate, and helpful, there are consequences for both visitors and …
There are a lot of ways to accidentally expose sensitive information to your company’s visitors. Trust us: We’ve heard plenty of cringe-worthy stories on the topic from our customers. (There’s nothing like a confused, unescorted visitor stumbling into a confidential meeting to get you scrambling for a better visitor management solution.) Businesses are starting to understand that security improves a …
Many companies are happy to pay lip service to the idea of being customer-centric. It makes sense: Companies exist to fill customer needs. If you don’t focus on those needs, your business will struggle. That’s why most companies are smart enough to employ a dedicated support staff. Some even give that support staff great training and special incentives. But a …
B Sharp School of Music inspires students of all ages to “sharpen their minds through music.” The private music school, started by Heidi Garcia, operates out of an old Victorian house in downtown Lodi, CA, with a recently opened second location in Scotts Valley. Thanks to B Sharp’s dedicated staff and high quality of instruction, the school has grown, adding …
Coworking spaces are trendy among small businesses and entrepreneurs. But could they work for the medical community? Judging from the early success of Viva MedSuites, a medical coworking space that opened in Scottsdale, AZ, last month, the answer is yes. After nearly two decades in commercial real estate, John Groberg realized that the traditional options didn’t adequately meet the needs …
When was the last time you updated The Receptionist app on your iPad? If you print badges for your visitor, we are giving you a really good reason to update this week! The latest version of the app gives you even more control over the appearance of your badges. The new editor gives you the ability to: These capabilities won’t …
Over the past two years we focused on modernizing the look of our application and improving our features to make them easier to use and even more configurable. Throughout all of this change, there was one thing that had stayed the same–our logo. Starting today you’ll see new branding, new resources and industry specific feature documentation. We want our website …
Looking for something fun to do for your next office get-together or birthday party? How about axe-throwing? Never heard of it? Neither had Zack Pennington and the team at Flying Axes until they tried it during a trip to Canada, where the sport is all the rage (ya gotta do something during the NHL offseason, eh?). They had so much …
Herkimer Central School District (HCSD) serves a small student body of 1,200 from kindergarten to grade 12 in Herkimer, New York, just 15 miles east of Utica. The teachers, faculty, and staff who run HCSD believe strongly in preparing students for the future via innovative technology and ideas. One of those people is Ryan Orilio, HCSD’s Technology Coordinator. Orilio oversees …
You have a food safety plan in place, you’ve verified your foreign suppliers, and your delivery vehicles meet the requirements for sanitary transportation. Concerning FSMA, you’re feeling like everything’s “so far, so good.” But you aren’t quite done yet. The Final Rule for Mitigation Strategies to Protect Food Against Intentional Adulteration is coming into play and it requires food processors …
Do you remember your last team video conference? How long did it take you to set up the connection in the first place, and how many times did someone’s audio cut out right in the middle of a sentence? Despite the fact that we live in a constantly connected world, video conferencing can still be complicated. But with California-based tech …
Community Health Solutions of America, Inc. (CHS) is an expert at providing comprehensive care coordination solutions. This includes holistic care management for members, providers, and hospitals. In addition to CHS, the Premier Family of Companies also includes Premier Administrative Solutions (PAS), which performs third-party administration (TPA) services for insurance companies. Because they provide both healthcare and TPA services — like …
When was the last time you updated The Receptionist app on your iPad? We’re giving you a really good reason to do just that this week. Nothing works until you update your app so do that first. The Receptionist places a high priority on communication so we were thinking, maybe you do too. Today we’re releasing a few new features …
It’s a tall order to design, manufacture, and assemble electronic and electromechanical products that absolutely cannot fail — but that’s exactly what K-TECHnologies has been doing since 1997. Located in Buffalo, NY, K-TECHnologies offers electronic manufacturing services for the military, transit, space, industrial, and medical industries. They also help companies move efficiently through the complex new product introduction process. Companies …
Implementation of the Food Safety Modernization Act (FSMA) is in full swing. And now that the food industry is becoming more confident in its ability to meet the food safety requirements of the Preventive Controls Rules, many companies are turning their attention to the next big hurdle: the Food Defense Rule. The FSMA Final Rule for Mitigation Strategies to Protect …
Mecaer America, a division of Mecaer Aviation Group, is located in Laval, Québec, Canada. Mecaer designs and manufactures hydraulic and mechanical systems and components for the aerospace market. Its products include flight controls, landing gears, actuators, dampers, valves, and power modules. The company designs, manufactures, and provides in-service support for the light- and medium-sized business jet and helicopter markets. Because …
The Riverside EpiCenter, located in the Atlanta metro area, is a bustling event center that serves to inspire and empower the local community. The space spans a massive 113,000 square feet, containing the Bronner Center for the Performing Arts, a sound recording studio, and even a bowling alley and an arcade! Managing the flow of clients and customers in a …
The future of currency is changing, and Luno is at the forefront of that transformation. Luno launched in 2013 as a way for people to safely and easily buy, sell, store, and trade Bitcoin, a form of digital currency that doesn’t degrade and is impossible to counterfeit. Bitcoin is available to anyone, anywhere, even those without access to formal banking …
Are you thinking about becoming C-TPAT certified? If you move goods across the border, this certification can be a boon for your business. To be accepted into the C-TPAT program, your company must meet a set of minimum security requirements. This article reviews the access control and visitor management requirements for importers, exporters, and customs brokers. Click here to download …
If you move goods across the U.S. border, you’ve probably heard of the Customs-Trade Partnership Against Terrorism (C-TPAT) program. C-TPAT was put in place by U.S. Customs and Border Protection (CBP) following the 9/11 terrorist attacks. The program puts the onus on companies to implement security best practices across the supply chain with the goal of ensuring the safety of …
Denver Public Schools’ (DPS) Emily Griffith Campus is constantly brimming with activity. It gets anywhere from 500 to 800 visitors per day. In fact, the only building in Colorado that gets more visitors is the capitol building! The campus is the DPS administration headquarters and also houses three schools, so security is a major priority. However, before they had a …
Have you ever wondered how your microwave buttons work? Ask Eclipse Screen Printing, a company that has specialized in technical screen printing for the past 22 years. They print the membrane switch that you use every time you heat up your leftovers or make microwave popcorn. Located in Spokane Valley, Washington, Eclipse Screen Printing is a small but mighty business …
Happy Administrative Professionals Day! To celebrate our customers, we held a contest and asked you to share some stories of the amazing things administrative professionals do for your offices. More than 10% of our customers participated and we got some fantastic entries! Today, we’re thrilled to announce the winners! Three lucky offices will receive a catered breakfast or baked goods …
The cost of running a healthcare business continues to rise, making it difficult for providers to offer affordable services and still make a living. This situation prompted Nick Porterfield to develop a way to help healthcare providers reduce their office costs. Earlier this year, Porterfield and his business partner opened America’s Health Center in Gilbert, Arizona. The center functions as …
Do you know who’s in your office right now? If an emergency happened, would you be able to ensure that all of your visitors get out? It’s not fun to think about, but emergencies can and do happen. Because of this, many insurers require companies to have evacuation plans for their visitors. To help you keep your visitors safe, we’ve …
A distinguishing feature of many of our customers is that they care passionately about helping others. That’s certainly true of the non-profit organization Salem Christian Homes. In the 1960s, there weren’t many educational opportunities available for people with developmental disabilities. To better serve this population, several dairy families in Bellflower, CA, came together and founded a school. Then, in 1977, …
Luke Cooper loves convenient and efficient solutions. That’s why he founded Fixt, an on-demand mobile device repair service. If you have a problem with your phone or tablet, a technician will come to your home or office, fix the problem, and return your device as good as new in under two hours. (They even replace cracked screens — raise your …
In the last article, we reviewed the basics of ITAR compliance. At the end, we noted the high cost of failing to comply. Here, we’ll look at three of the most common ITAR compliance mistakes that can lead to violations and penalties. Not having an internal compliance program, or having your plan on paper only If you’re involved in any …
If your company is involved in exporting any defense products, services, or related technical data, you’re probably already familiar with the International Traffic in Arms Regulations (ITAR). And if not, you need to be! These export control laws are designed to prevent unauthorized foreign nationals from procuring any sensitive information. This article reviews what ITAR compliance means, who needs it, …
Documentation and records management is at the heart of many certification and compliance programs today. It’s also just good business practice. According to a widely cited study by Information Week, between 3% and 5% of an organization’s files are lost or misplaced at any given time, and the average cost of recreating a document is $180. The result is that …
At The Receptionist, we’re always interested in learning more about why our customers chose to implement a visitor management system. For many, like manufacturers and companies that regularly bid for contracts, visitor management is required as part of a certification or compliance initiative. Over the next few months, we’ll be publishing a series of articles to help you better understand …
2016 — What a year! We’ve seen huge advances in technology (like that VR headset you got for Christmas). We lost some people we held dear (RIP Carrie Fisher). And someone finally revealed the secret to happiness (but you have be a mathematician to understand it). At The Receptionist, we devoted 2016 to developing new features based on customer feedback …
Are you concerned about office security? If you’re like most of the office managers, IT administrators, and executive assistants we talk to every day, you probably answered “Yes — very!” Because security is so important for every business today, we’re dedicating 2017 to developing security features to help you keep your office, employees, visitors, intellectual property, etc., safe. From a …
Bay Area-based Optimum Design Associates is a sophisticated printed circuit board design and assembly company whose client list includes Honeywell, Boeing, Intel, Applied Materials, and other tech firms on the leading edge of their respective markets. Being an industry leader means optimizing all aspects of your organization. Up until the summer of 2014, Optimum Design had an unmonitored lobby …
Located in Carmel, IN, Spa Suites on 116th is an innovative company that not only rents out suites to beauty professionals, but also provides them with extensive business support. This includes design, marketing, business coaching, and a host of other services. Owner Annemarie Greene launched this business model in August 2016, with the goal of creating “a smaller, more personal …
Modus Advanced is a leading manufacturer and supplier of die cut gaskets, custom molded rubber, and other materials used in industries such as automotive, medical, defense, agriculture, and construction. Although they are a small company, operating out of their California facility, make no mistake! They sell big around the globe. As a worldwide manufacturing provider, Modus recognized the need to …
Do you need a massage? Silly question. Of course you do!! And so does everyone you work with. With the holidays and end-of-year deadlines approaching, we all feel a little pressure this time of year. (DYK that Christmas is the 6th most stressful life event?) That’s why The Receptionist is sending a professionally trained massage therapist to the office of …
As the first and longest-running public charter school in Queens, New York, Merrick Academy has to keep up with changing trends so it can continue serving its students and their families effectively. When Merrick Academy noticed that its reception area was getting crowded and cluttered, they looked for a solution. “We were having so many people at the front desk …
Extreme weather, bomb threats, combustible dust explosions: all events that require companies to switch on emergency gear. Since these situations invariably cause panic, having a solid emergency evacuation plan in place is the best way to handle them. OSHA has identified some crucial elements that should be included in every business’s emergency evacuation plan, and in this post, we’ve adapted them …
You already have ERP software, inventory software, and supply chain management software. But what about the non-production aspects of your business? Do you still use handwritten logs and ledgers? Do your salespeople still keep lead and customer information in their heads? If so, it’s time to move your entire business into the present, so you can be ready for the future. Read …
Since 1871, Fairfield County Bank has been serving its community in scenic southwestern Connecticut. While the banking business has gone through innumerable changes over last 145 years, Fairfield County Bank continues its commitment to service that’s personal and efficient. When they needed an efficient reception solution for their human relations group, they turned to The Receptionist for iPad. Fairfield County …
Can I customize the audio prompts that visitors hear? Absolutely!
A few weeks ago, we launched The Receptionist for iPad version 3.0. (Missed the announcement? Check it out here). But today is the BIG announcement! Today, we’re rolling out two huge new features to make your visitors’ check-in even more efficient: pre-registration of upcoming visitors and fast-track check-in for returning visitors. To update your app, go to the Apple App …
Your reception area is the first point of contact for office visitors. As such, it plays a key part in creating a positive impression of your business, and helping reduce office traffic. While many offices are shifting toward digital reception—more on that later—plenty of businesses still have a person at the front desk for at least part of the time. …
It’s no secret that office design can either enhance or dampen your company culture. Ultimately, the best design for your office is the one that reflects your values and meets your company’s and your employees’ needs. To help you figure out what’s right for you, we’ve tracked down 17 blog and magazine feeds that offer inspiration, insight, and advice for …
While you were hopefully enjoying a relaxing summer vacation on a tropical isle, the Engineering team at The Receptionist was hard at work making your office check-in process even more awesome. Version 3.0 includes many more button options so that you can create an even more highly customized check-in process for your visitors. Read on for more details, along with …
Your iPad is already your favorite movie theater, cookbook, and gaming console. But that’s just the start of what it’s capable of. Download an app and your iPad can turn into anything from a fish tank to a receptionist. Here are 13 things you didn’t know your iPad could become. 1. A Receptionist Install a visitor management system like The Receptionist for …
Clear visitor policy is vital to the security of your employees, clients, and workplace assets. It keeps your workers safe, your equipment secure, and your confidential information, well, confidential. Of course, the nature of your visitor policy will depend on the type and size of your office. Guest procedures at a small law firm are likely to be far different …
eOriginal is the trusted expert in digital transaction management solutions, specializing in the post-execution management of financial asset documentation. As a result of its continuing success, eOriginal has recently transitioned into a larger office space to accommodate its growing staff. The expansion nearly doubled the company’s workspace in the Warehouse at Camden Yards, a historic Baltimore building that’s connected …
We write a lot on this blog about the benefits of visitor management systems for today’s offices, focusing mostly on productivity, brand image, and security. But for companies in some industries, a visitor management system isn’t just a great way to impress your clients and protect your employees from constant interruptions — it’s a key element of regulatory compliance. Here …
Network and data security grab lots of headlines, but it’s important to protect customers’ privacy in your physical office space as well. Guarding your clients’ confidentiality in every way is vital to building trust and loyalty. Here are three things that are so common you probably don’t even notice them in your office. But they can wreak havoc on your …
One of the largest full-service solar companies in the U.S., Sungevity is a trendsetter. Since 2007, they’ve helped homeowners and small businesses navigate the burgeoning industry. They shepherd clients through the entire process of going solar: from design and permitting, to installation and maintenance. As a B Corp, Sungevity is committed to social and environmental responsibility. “We’re trying to do …
As the first point of contact with your office visitors, your lobby plays an important role in setting a welcoming tone and communicating your brand image. It’s also absolutely crucial to office security. A secure reception area can improve employee safety, protect customer privacy, and even thwart major security breaches. Read on for tips on how to make your lobby …
We all know that a visitor log is crucial for office security. But could a written log threaten the privacy of your customers? The answer is “yes”! Imagine this: You’ve been developing a breakthrough product in a competitive field. After months of R&D, you’re ready to apply for a patent on a working design. So, you go to your attorney’s …
This summer has been full of excitement for us. We’ve redesigned our app, released a ton of new features, and seen amazing growth in our business. But all of these things pale in comparison to the news we are announcing today. Today, we’re thrilled to announce that we’re getting a new name. Going forward, we will no longer be called …
Managing perception of your company is more than just slapping a logo on a product or creating a solid website. To build and maintain a strong brand image, you’ll want to use all the tools at your disposal. Here are seven brand-imaging opportunities that are often overlooked. Customize your office space Customers and employees interact with your brand whenever they’re …
We’ve posted several articles recently about brand image — from why it image matters to how to enhance your brand image through office technology, visitor experience, and more. But developing a brand image isn’t a one and done. There’s always room to make your customers’ and employees’ experience with your brand even more positive. Here are five tips for building …
When it comes to visitor experience, first impressions are everything. As soon as clients walk into your office, you want them to see who your company is and why they should want to work with you. In other words, your visitor experience can make—or break—your brand image. In a previous post, we touched on some ways technology can help build …
Celebrating their 25th anniversary this year, CCS Presentation Systems has a long track record of being at the forefront of technology. They offer a full range of audio-visual integration services, including design, installation, training, and maintenance for everything from AV and video displays to projectors and collaboration tools. As a tech company, CCS prioritizes keeping up with the latest tech trends. …
By Andy Alsop, The iPad Receptionist President and CEO I became President and CEO of The iPad Receptionist in April 2015. Since then, business has exploded, with both the number of locations using the software and our MRR (monthly recurring revenue) quadrupling in my first 15 months on the job. Over the past several months, our marketing team has been …
Satisfied clients and employees are your most effective brand ambassadors. Their experiences in your office space are often a major part of how they interact with your company, and thus how they think about your brand. So when you choose office technology, your desired brand image should be an important factor in the decision-making process. Read on for tips about …
Brand image is one of the most important ways you can build value and distinguish your company from competitors. Business is becoming ever more digital. That means customers have an increasingly wide array of options for where to purchase goods and services. A strong brand image can make the difference in where they ultimately decide to land. Here are four …
Once again, our engineers have been hard at work on new features to make your experience with The iPad Receptionist even better. Here’s what we’ve got for you this time. Set user permissions for different members of your team Many of our customers have asked for the ability to give different users different permissions, such as access to the visitor …
In conversations with customers, we hear over and over that The iPad Receptionist doesn’t just help their office run more smoothly. It also adds a wow factor to the front desk experience. Well, get ready for even more “wow.” Today, we’re revealing some new look and feel elements throughout the app to impress your visitors even more, and to make …
With rapid developments in technology and an ever-evolving workforce, office management strategy is constantly changing. So what do you need to know to keep your finger on the pulse and ensure you are managing your workspace in the most efficient way you can? Here are seven trends currently shaping office operations that we think you should know about. The cloud …
With the myriad options available, choosing office technology can seem like a daunting task. You can narrow your search by focusing on the technology that best supports your business strategy. Here are some ideas to get you started. Create a technology plan If you haven’t already, start by developing a strategic technology plan. This plan should be closely linked to your overall …
Robinson Bradshaw places a high value on their office security and their clients’ privacy. The North Carolina-based corporate law firm has been providing legal services to clients across the country since 1960. And along the way, they’ve picked up some high-profile clientele. The privacy of those and other clients is what led Robinson Bradshaw to The iPad Receptionist. Bobby Hendrix, …
A small investment in automation can save you hundreds of hours in the long run. Automating common tasks reduces mistakes and frees up workers to focus on more important assignments. It also improves your bottom line. Here are some practical strategies to automate your workplace. Data back-up Automatically backing up your data ensures that you’ll always have access to complete, up-to-date files, even if something …
High-end fitness and training studio Vault Fitness Center manages its visitors, building, and brand with The iPad Receptionist, an innovative iPad-based visitor management system DENVER, CO, June 2 — Vault Fitness Center is both a 24-hour members-access gym and an open studio that independent trainers can rent. This presents a unique challenge: because Vault’s revenue is directly tied to the number …
Since its founding in 2010, Upland Software has been at the cutting edge of cloud enterprise solutions. And by any measure, Upland offers an impressive array of them. Tools for managing projects, workforces, and IT investments? Check. Automation software? Check. Applications for customer engagement, client development, and community-building? Check. Like all multifaceted companies in fast-moving industries, Upland prizes flexibility. It …
