Feature Updates: Visit Log Refresh

We’re excited to announce we’ve released an update to our Visit Log! Among the changes: This update is live and active in our customers’ accounts. If you have any questions, find us in our chat portal (that little orange icon in the bottom right of any of your account pages), give us a call at 888-315-5230, or email support@thereceptionist.com.

Feature Updates: Agreements Vault!

Here at The Receptionist, we love it when we can take feedback from our clients regarding feature requests and enhancements and turn them into reality. We’re thrilled to announce the release of a feature our customers have been asking for: An Agreements Vault. This enhancement makes it possible for our clients to view in one place all of the signed …

Feature Updates: Multiple Languages Display Now in Beta!

We are excited to announce that we have launched the ability to allow visitors to choose between different languages when they begin their check-in process using The Receptionist for iPad. With this multilingual feature enabled, a button will appear on the welcome screen that will give visitors the option to select between different languages that administrators choose to display.  This …

A Look Back at 2017

With 2017 officially behind us, we here at The Receptionist want to take a moment to reflect on what turned out to be our best year ever as a company. We grew at an incredible pace, thanks to our amazing customers who continue to humble us with their rave reviews of our visitor management system. In 22 countries around the …

Featured Business — Contours Studios

Contours Studios is a mindful movement studio that offers clients a high-end boutique studio experience with services that include Pilates, Hatha and Vinyasa yoga, Tai Chi, meditations, and movement training, among other services. But with as rejuvenating as the studio’s classes are for its clients, there was one area of the business that did not flow as well as Founder …

Feature Updates: Added Home Screen Customizations

Customizing the check-in experience for your office just got even better with The Receptionist for iPad’s most recent updates. With the recent release of version 3.9.0 of the app, we’ve rolled out multiple customization abilities for the app’s home screen, giving you more control to brand the software to your own unique location and identity as an organization. These capabilities …

How to Design Your Visitors’ Badges

Visitor badges aren’t complicated — not at first glance. It might seem like designing one would be easy: Choose a template, fill it out, and move on. However, poorly designed visitor badges can cause problems When the information on these little rectangles isn’t laid out in a way that’s clear, accurate, and helpful, there are consequences for both visitors and …

Should Visitors to Your Company Sign NDAs?

There are a lot of ways to accidentally expose sensitive information to your company’s visitors. Trust us: We’ve heard plenty of cringe-worthy stories on the topic from our customers. (There’s nothing like a confused, unescorted visitor stumbling into a confidential meeting to get you scrambling for a better visitor management solution.) Businesses are starting to understand that security improves a …

Here’s What Happens When Your CEO Takes Customer Calls

Many companies are happy to pay lip service to the idea of being customer-centric. It makes sense: Companies exist to fill customer needs. If you don’t focus on those needs, your business will struggle. That’s why most companies are smart enough to employ a dedicated support staff. Some even give that support staff great training and special incentives. But a …

B Sharp check-in screen

Featured Business — B Sharp School of Music

B Sharp School of Music inspires students of all ages to “sharpen their minds through music.” The private music school, started by Heidi Garcia, operates out of an old Victorian house in downtown Lodi, CA, with a recently opened second location in Scotts Valley. Thanks to B Sharp’s dedicated staff and high quality of instruction, the school has grown, adding …

Viva MedSuites check-in screen

Featured Business – Viva MedSuites

Coworking spaces are trendy among small businesses and entrepreneurs. But could they work for the medical community? Judging from the early success of Viva MedSuites, a medical coworking space that opened in Scottsdale, AZ, last month, the answer is yes. After nearly two decades in commercial real estate, John Groberg realized that the traditional options didn’t adequately meet the needs …

Meet Our New Badge Editor

When was the last time you updated The Receptionist app on your iPad? If you print badges for your visitor, we are giving you a really good reason to update this week! The latest version of the app gives you even more control over the appearance of your badges. The new editor gives you the ability to: These capabilities won’t …

A New Logo and Website

Over the past two years we focused on modernizing the look of our application and improving our features to make them easier to use and even more configurable. Throughout all of this change, there was one thing that had stayed the same–our logo. Starting today you’ll see new branding, new resources and industry specific feature documentation. We want our website …

Featured Business — Flying Axes

Looking for something fun to do for your next office get-together or birthday party? How about axe-throwing? Never heard of it? Neither had Zack Pennington and the team at Flying Axes until they tried it during a trip to Canada, where the sport is all the rage (ya gotta do something during the NHL offseason, eh?). They had so much …

Featured Customer: Herkimer Central School District

Herkimer Central School District (HCSD) serves a small student body of 1,200 from kindergarten to grade 12 in Herkimer, New York, just 15 miles east of Utica. The teachers, faculty, and staff who run HCSD believe strongly in preparing students for the future via innovative technology and ideas. One of those people is Ryan Orilio, HCSD’s Technology Coordinator. Orilio oversees …

Food Defense Mitigation Strategies: How to Keep Your Facility Safe

You have a food safety plan in place, you’ve verified your foreign suppliers, and your delivery vehicles meet the requirements for sanitary transportation. Concerning FSMA, you’re feeling like everything’s “so far, so good.” But you aren’t quite done yet. The Final Rule for Mitigation Strategies to Protect Food Against Intentional Adulteration is coming into play and it requires food processors …

Featured Business — Highfive

Do you remember your last team video conference? How long did it take you to set up the connection in the first place, and how many times did someone’s audio cut out right in the middle of a sentence? Despite the fact that we live in a constantly connected world, video conferencing can still be complicated. But with California-based tech …

Featured Customer — CHS America

Community Health Solutions of America, Inc. (CHS) is an expert at providing comprehensive care coordination solutions. This includes holistic care management for members, providers, and hospitals. In addition to CHS, the Premier Family of Companies also includes Premier Administrative Solutions (PAS), which performs third-party administration (TPA) services for insurance companies. Because they provide both healthcare and TPA services — like …

Featured Business — K-TECHnologies

It’s a tall order to design, manufacture, and assemble electronic and electromechanical products that absolutely cannot fail — but that’s exactly what K-TECHnologies has been doing since 1997. Located in Buffalo, NY, K-TECHnologies offers electronic manufacturing services for the military, transit, space, industrial, and medical industries. They also help companies move efficiently through the complex new product introduction process. Companies …

Featured Business — Mecaer America

Mecaer America, a division of Mecaer Aviation Group, is located in Laval, Québec, Canada. Mecaer designs and manufactures hydraulic and mechanical systems and components for the aerospace market. Its products include flight controls, landing gears, actuators, dampers, valves, and power modules. The company designs, manufactures, and provides in-service support for the light- and medium-sized business jet and helicopter markets. Because …

Featured Customer — Riverside EpiCenter

The Riverside EpiCenter, located in the Atlanta metro area, is a bustling event center that serves to inspire and empower the local community. The space spans a massive 113,000 square feet, containing the Bronner Center for the Performing Arts, a sound recording studio, and even a bowling alley and an arcade! Managing the flow of clients and customers in a …

Featured Customer — Luno

The future of currency is changing, and Luno is at the forefront of that transformation. Luno launched in 2013 as a way for people to safely and easily buy, sell, store, and trade Bitcoin, a form of digital currency that doesn’t degrade and is impossible to counterfeit. Bitcoin is available to anyone, anywhere, even those without access to formal banking …

C-TPAT Security Requirements: Access Control and Visitor Management

Are you thinking about becoming C-TPAT certified? If you move goods across the border, this certification can be a boon for your business. To be accepted into the C-TPAT program, your company must meet a set of minimum security requirements. This article reviews the access control and visitor management requirements for importers, exporters, and customs brokers. Click here to download …

7 Benefits of Becoming C-TPAT Certified

If you move goods across the U.S. border, you’ve probably heard of the Customs-Trade Partnership Against Terrorism (C-TPAT) program. C-TPAT was put in place by U.S. Customs and Border Protection (CBP) following the 9/11 terrorist attacks. The program puts the onus on companies to implement security best practices across the supply chain with the goal of ensuring the safety of …

Featured Customer – Denver Public Schools

Denver Public Schools’ (DPS) Emily Griffith Campus is constantly brimming with activity. It gets anywhere from 500 to 800 visitors per day. In fact, the only building in Colorado that gets more visitors is the capitol building! The campus is the DPS administration headquarters and also houses three schools, so security is a major priority. However, before they had a …

Featured Customer — Eclipse Screen Printing

Have you ever wondered how your microwave buttons work? Ask Eclipse Screen Printing, a company that has specialized in technical screen printing for the past 22 years. They print the membrane switch that you use every time you heat up your leftovers or make microwave popcorn. Located in Spokane Valley, Washington, Eclipse Screen Printing is a small but mighty business …

Happy Administrative Professionals Day!

Happy Administrative Professionals Day! To celebrate our customers, we held a contest and asked you to share some stories of the amazing things administrative professionals do for your offices. More than 10% of our customers participated and we got some fantastic entries! Today, we’re thrilled to announce the winners! Three lucky offices will receive a catered breakfast or baked goods …

Featured Business — America’s Health Center

The cost of running a healthcare business continues to rise, making it difficult for providers to offer affordable services and still make a living. This situation prompted Nick Porterfield to develop a way to help healthcare providers reduce their office costs. Earlier this year, Porterfield and his business partner opened America’s Health Center in Gilbert, Arizona. The center functions as …

New Feature: Visitor Evacuation List

Do you know who’s in your office right now? If an emergency happened, would you be able to ensure that all of your visitors get out? It’s not fun to think about, but emergencies can and do happen. Because of this, many insurers require companies to have evacuation plans for their visitors. To help you keep your visitors safe, we’ve …

Featured Business – Salem Christian Homes

A distinguishing feature of many of our customers is that they care passionately about helping others. That’s certainly true of the non-profit organization Salem Christian Homes. In the 1960s, there weren’t many educational opportunities available for people with developmental disabilities. To better serve this population, several dairy families in Bellflower, CA, came together and founded a school. Then, in 1977, …

Featured Business – Fixt

Luke Cooper loves convenient and efficient solutions. That’s why he founded Fixt, an on-demand mobile device repair service. If you have a problem with your phone or tablet, a technician will come to your home or office, fix the problem, and return your device as good as new in under two hours. (They even replace cracked screens — raise your …

3 Common ITAR Compliance Mistakes

In the last article, we reviewed the basics of ITAR compliance. At the end, we noted the high cost of failing to comply. Here, we’ll look at three of the most common ITAR compliance mistakes that can lead to violations and penalties. Not having an internal compliance program, or having your plan on paper only If you’re involved in any …

ITAR Compliance: What It Is, Who Needs It, and the Penalties for Ignoring It

If your company is involved in exporting any defense products, services, or related technical data, you’re probably already familiar with the International Traffic in Arms Regulations (ITAR). And if not, you need to be! These export control laws are designed to prevent unauthorized foreign nationals from procuring any sensitive information. This article reviews what ITAR compliance means, who needs it, …

Documentation and Records Management for ISO Certification

Documentation and records management is at the heart of many certification and compliance programs today. It’s also just good business practice. According to a widely cited study by Information Week, between 3% and 5% of an organization’s files are lost or misplaced at any given time, and the average cost of recreating a document is $180. The result is that …

What is ISO Certification? Does Your Company Need It?

At The Receptionist, we’re always interested in learning more about why our customers chose to implement a visitor management system. For many, like manufacturers and companies that regularly bid for contracts, visitor management is required as part of a certification or compliance initiative. Over the next few months, we’ll be publishing a series of articles to help you better understand …

Our Top 5 Office and Visitor Management Articles for 2016

2016 — What a year! We’ve seen huge advances in technology (like that VR headset you got for Christmas). We lost some people we held dear (RIP Carrie Fisher). And someone finally revealed the secret to happiness (but you have be a mathematician to understand it). At The Receptionist, we devoted 2016 to developing new features based on customer feedback …

5 Legal Agreements to Increase Your Office Security

Are you concerned about office security? If you’re like most of the office managers, IT administrators, and executive assistants we talk to every day, you probably answered “Yes — very!” Because security is so important for every business today, we’re dedicating 2017 to developing security features to help you keep your office, employees, visitors, intellectual property, etc., safe. From a …

Featured Manufacturing Business – Optimum Design Associates

Bay Area-based Optimum Design Associates is a sophisticated printed circuit board design and assembly company whose client list includes Honeywell, Boeing, Intel, Applied Materials, and other tech firms on the leading edge of their respective markets.   Being an industry leader means optimizing all aspects of your organization. Up until the summer of 2014, Optimum Design had an unmonitored lobby …

Featured Business – Spa Suites on 116th

Located in Carmel, IN, Spa Suites on 116th is an innovative company that not only rents out suites to beauty professionals, but also provides them with extensive business support. This includes design, marketing, business coaching, and a host of other services. Owner Annemarie Greene launched this business model in August 2016, with the goal of creating “a smaller, more personal …

Featured Manufacturing Business – Modus Advanced

Modus Advanced is a leading manufacturer and supplier of die cut gaskets, custom molded rubber, and other materials used in industries such as automotive, medical, defense, agriculture, and construction. Although they are a small company, operating out of their California facility, make no mistake! They sell big around the globe. As a worldwide manufacturing provider, Modus recognized the need to …

Win a Free Massage for You and Everyone in Your Office

Do you need a massage? Silly question. Of course you do!! And so does everyone you work with. With the holidays and end-of-year deadlines approaching, we all feel a little pressure this time of year. (DYK that Christmas is the 6th most stressful life event?) That’s why The Receptionist is sending a professionally trained massage therapist to the office of …

Featured Business: Merrick Academy Charter School

As the first and longest-running public charter school in Queens, New York, Merrick Academy has to keep up with changing trends so it can continue serving its students and their families effectively. When Merrick Academy noticed that its reception area was getting crowded and cluttered, they looked for a solution. “We were having so many people at the front desk …

10 Essential Elements of an Emergency Evacuation Plan

Extreme weather, bomb threats, combustible dust explosions — these all require manufacturing companies to switch into emergency gear. Since these situations invariably cause panic, the best way you handle them is by having a plan in place. This article outlines the 10 essential elements of an emergency evacuation plan. OSHA identified these elements, and we adapted them to include visitors as well …

3 Types of Software Modern Manufacturers Should Invest In Today

You already have ERP software, inventory software, and supply chain management software. But what about the non-production aspects of your business? Do you still use handwritten logs and ledgers? Do your salespeople still keep lead and customer information in their heads? If so, it’s time to move your entire business into the present, so you can be ready for the future. Read …

Featured Business: Fairfield County Bank

Since 1871, Fairfield County Bank has been serving its community in scenic southwestern Connecticut. While the banking business has gone through innumerable changes over last 145 years, Fairfield County Bank continues its commitment to service that’s personal and efficient. When they needed an efficient reception solution for their human relations group, they turned to The Receptionist for iPad. Fairfield County …

New Features: Pre-Registration and Returning Visitor Check-In

A few weeks ago, we launched The Receptionist for iPad version 3.0. (Missed the announcement? Check it out here). But today is the BIG announcement! Today, we’re rolling out two huge new features to make your visitors’ check-in even more efficient: pre-registration of upcoming visitors and fast-track check-in for returning visitors. To update your app, go to the Apple App …

The Receptionist for iPad Selected for Konica Minolta’s Workplace of the Future(TM) Portfolio

DENVER, CO–(Marketwired – September 20, 2016) – The Receptionist today announces a new partnership with Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) that makes The Receptionist for iPad an integral part of the Workplace of the Future™ portfolio of innovative business solutions. With the Workplace of the Future, Konica Minolta is reshaping how work gets done via technology that …

Receptionist Job Description: How to Optimize Your Front Desk Efficiency

Your reception area is the first point of contact for office visitors. As such, it plays a vital role in making a positive impression and helping office traffic run smoothly. Many offices are shifting toward automated reception (more on that later!). But plenty of businesses still have a person sitting at the front desk at least part of the time. …

17 Office Design Blogs You Should Read and Follow

It’s no secret that office design can either enhance or dampen your company culture. Ultimately, the best design for your office is the one that reflects your values and meets your company’s and your employees’ needs. To help you figure out what’s right for you, we’ve tracked down 17 blog and magazine feeds that offer inspiration, insight, and advice for …

The Receptionist for iPad Version 3.0: More Customizable Than Ever!

While you were hopefully enjoying a relaxing summer vacation on a tropical isle, the Engineering team at The Receptionist was hard at work making your office check-in process even more awesome. Version 3.0 includes many more button options so that you can create an even more highly customized check-in process for your visitors. Read on for more details, along with …

Featured Business: eOriginal

eOriginal is the trusted expert in digital transaction management solutions, specializing in the post-execution management of financial asset documentation. As a result of its continuing success, eOriginal has recently transitioned into a larger office space to accommodate its growing staff.    The expansion nearly doubled the company’s workspace in the Warehouse at Camden Yards, a historic Baltimore building that’s connected …

Visitor Management and Regulatory Compliance: What You Need to Know

We write a lot on this blog about the benefits of visitor management systems for today’s offices, focusing mostly on productivity, brand image, and security. But for companies in some industries, a visitor management system isn’t just a great way to impress your clients and protect your employees from constant interruptions — it’s a key element of regulatory compliance. Here …

Avoid These 3 Privacy-Killing Mistakes in Your Office

Network and data security grab lots of headlines, but it’s important to protect customers’ privacy in your physical office space as well. Guarding your clients’ confidentiality in every way is vital to building trust and loyalty. Here are three things that are so common you probably don’t even notice them in your office. But they can wreak havoc on your …