Feature Updates: Visit Log Refresh

We’re excited to announce we’ve released an update to our Visit Log! Among the changes: This update is live and active in our customers’ accounts. If you have any questions, find us in our chat portal (that little orange icon in the bottom right of any of your account pages), give us a call at 888-315-5230, or email support@thereceptionist.com.

Feature Updates: Agreements Vault!

Here at The Receptionist, we love it when we can take feedback from our clients regarding feature requests and enhancements and turn them into reality. We’re thrilled to announce the release of a feature our customers have been asking for: An Agreements Vault. This enhancement makes it possible for our clients to view in one place all of the signed …

Feature Updates: Multiple Languages Display Now in Beta!

We are excited to announce that we have launched the ability to allow visitors to choose between different languages when they begin their check-in process using The Receptionist for iPad. With this multilingual feature enabled, a button will appear on the welcome screen that will give visitors the option to select between different languages that administrators choose to display.  This …

A Look Back at 2017

With 2017 officially behind us, we here at The Receptionist want to take a moment to reflect on what turned out to be our best year ever as a company. We grew at an incredible pace, thanks to our amazing customers who continue to humble us with their rave reviews of our visitor management system. In 22 countries around the …

Featured Business — Contours Studios

Contours Studios is a mindful movement studio that offers clients a high-end boutique studio experience with services that include Pilates, Hatha and Vinyasa yoga, Tai Chi, meditations, and movement training, among other services. But with as rejuvenating as the studio’s classes are for its clients, there was one area of the business that did not flow as well as Founder …

Feature Updates: Added Home Screen Customizations

Customizing the check-in experience for your office just got even better with The Receptionist for iPad’s most recent updates. With the recent release of version 3.9.0 of the app, we’ve rolled out multiple customization abilities for the app’s home screen, giving you more control to brand the software to your own unique location and identity as an organization. These capabilities …

How to Design Your Visitors’ Badges

Visitor badges aren’t complicated — not at first glance. It might seem like designing one would be easy: Choose a template, fill it out, and move on. However, poorly designed visitor badges can cause problems When the information on these little rectangles isn’t laid out in a way that’s clear, accurate, and helpful, there are consequences for both visitors and …

Should Visitors to Your Company Sign NDAs?

There are a lot of ways to accidentally expose sensitive information to your company’s visitors. Trust us: We’ve heard plenty of cringe-worthy stories on the topic from our customers. (There’s nothing like a confused, unescorted visitor stumbling into a confidential meeting to get you scrambling for a better visitor management solution.) Businesses are starting to understand that security improves a …

Here’s What Happens When Your CEO Takes Customer Calls

Many companies are happy to pay lip service to the idea of being customer-centric. It makes sense: Companies exist to fill customer needs. If you don’t focus on those needs, your business will struggle. That’s why most companies are smart enough to employ a dedicated support staff. Some even give that support staff great training and special incentives. But a …

B Sharp check-in screen

Featured Business — B Sharp School of Music

B Sharp School of Music inspires students of all ages to “sharpen their minds through music.” The private music school, started by Heidi Garcia, operates out of an old Victorian house in downtown Lodi, CA, with a recently opened second location in Scotts Valley. Thanks to B Sharp’s dedicated staff and high quality of instruction, the school has grown, adding …

Viva MedSuites check-in screen

Featured Business – Viva MedSuites

Coworking spaces are trendy among small businesses and entrepreneurs. But could they work for the medical community? Judging from the early success of Viva MedSuites, a medical coworking space that opened in Scottsdale, AZ, last month, the answer is yes. After nearly two decades in commercial real estate, John Groberg realized that the traditional options didn’t adequately meet the needs …

Meet Our New Badge Editor

When was the last time you updated The Receptionist app on your iPad? If you print badges for your visitor, we are giving you a really good reason to update this week! The latest version of the app gives you even more control over the appearance of your badges. The new editor gives you the ability to: These capabilities won’t …

A New Logo and Website

Over the past two years we focused on modernizing the look of our application and improving our features to make them easier to use and even more configurable. Throughout all of this change, there was one thing that had stayed the same–our logo. Starting today you’ll see new branding, new resources and industry specific feature documentation. We want our website …

Featured Business — Flying Axes

Looking for something fun to do for your next office get-together or birthday party? How about axe-throwing? Never heard of it? Neither had Zack Pennington and the team at Flying Axes until they tried it during a trip to Canada, where the sport is all the rage (ya gotta do something during the NHL offseason, eh?). They had so much …

Featured Customer: Herkimer Central School District

Herkimer Central School District (HCSD) serves a small student body of 1,200 from kindergarten to grade 12 in Herkimer, New York, just 15 miles east of Utica. The teachers, faculty, and staff who run HCSD believe strongly in preparing students for the future via innovative technology and ideas. One of those people is Ryan Orilio, HCSD’s Technology Coordinator. Orilio oversees …

Food Defense Mitigation Strategies: How to Keep Your Facility Safe

You have a food safety plan in place, you’ve verified your foreign suppliers, and your delivery vehicles meet the requirements for sanitary transportation. Concerning FSMA, you’re feeling like everything’s “so far, so good.” But you aren’t quite done yet. The Final Rule for Mitigation Strategies to Protect Food Against Intentional Adulteration is coming into play and it requires food processors …

Featured Business — Highfive

Do you remember your last team video conference? How long did it take you to set up the connection in the first place, and how many times did someone’s audio cut out right in the middle of a sentence? Despite the fact that we live in a constantly connected world, video conferencing can still be complicated. But with California-based tech …

Featured Customer — CHS America

Community Health Solutions of America, Inc. (CHS) is an expert at providing comprehensive care coordination solutions. This includes holistic care management for members, providers, and hospitals. In addition to CHS, the Premier Family of Companies also includes Premier Administrative Solutions (PAS), which performs third-party administration (TPA) services for insurance companies. Because they provide both healthcare and TPA services — like …

Featured Business — K-TECHnologies

It’s a tall order to design, manufacture, and assemble electronic and electromechanical products that absolutely cannot fail — but that’s exactly what K-TECHnologies has been doing since 1997. Located in Buffalo, NY, K-TECHnologies offers electronic manufacturing services for the military, transit, space, industrial, and medical industries. They also help companies move efficiently through the complex new product introduction process. Companies …

Featured Business — Mecaer America

Mecaer America, a division of Mecaer Aviation Group, is located in Laval, Québec, Canada. Mecaer designs and manufactures hydraulic and mechanical systems and components for the aerospace market. Its products include flight controls, landing gears, actuators, dampers, valves, and power modules. The company designs, manufactures, and provides in-service support for the light- and medium-sized business jet and helicopter markets. Because …

Featured Customer — Riverside EpiCenter

The Riverside EpiCenter, located in the Atlanta metro area, is a bustling event center that serves to inspire and empower the local community. The space spans a massive 113,000 square feet, containing the Bronner Center for the Performing Arts, a sound recording studio, and even a bowling alley and an arcade! Managing the flow of clients and customers in a …

Featured Customer — Luno

The future of currency is changing, and Luno is at the forefront of that transformation. Luno launched in 2013 as a way for people to safely and easily buy, sell, store, and trade Bitcoin, a form of digital currency that doesn’t degrade and is impossible to counterfeit. Bitcoin is available to anyone, anywhere, even those without access to formal banking …

C-TPAT Security Requirements: Access Control and Visitor Management

Are you thinking about becoming C-TPAT certified? If you move goods across the border, this certification can be a boon for your business. To be accepted into the C-TPAT program, your company must meet a set of minimum security requirements. This article reviews the access control and visitor management requirements for importers, exporters, and customs brokers. Click here to download …

7 Benefits of Becoming C-TPAT Certified

If you move goods across the U.S. border, you’ve probably heard of the Customs-Trade Partnership Against Terrorism (C-TPAT) program. C-TPAT was put in place by U.S. Customs and Border Protection (CBP) following the 9/11 terrorist attacks. The program puts the onus on companies to implement security best practices across the supply chain with the goal of ensuring the safety of …

Featured Customer – Denver Public Schools

Denver Public Schools’ (DPS) Emily Griffith Campus is constantly brimming with activity. It gets anywhere from 500 to 800 visitors per day. In fact, the only building in Colorado that gets more visitors is the capitol building! The campus is the DPS administration headquarters and also houses three schools, so security is a major priority. However, before they had a …

Featured Customer — Eclipse Screen Printing

Have you ever wondered how your microwave buttons work? Ask Eclipse Screen Printing, a company that has specialized in technical screen printing for the past 22 years. They print the membrane switch that you use every time you heat up your leftovers or make microwave popcorn. Located in Spokane Valley, Washington, Eclipse Screen Printing is a small but mighty business …

Happy Administrative Professionals Day!

Happy Administrative Professionals Day! To celebrate our customers, we held a contest and asked you to share some stories of the amazing things administrative professionals do for your offices. More than 10% of our customers participated and we got some fantastic entries! Today, we’re thrilled to announce the winners! Three lucky offices will receive a catered breakfast or baked goods …

Featured Business — America’s Health Center

The cost of running a healthcare business continues to rise, making it difficult for providers to offer affordable services and still make a living. This situation prompted Nick Porterfield to develop a way to help healthcare providers reduce their office costs. Earlier this year, Porterfield and his business partner opened America’s Health Center in Gilbert, Arizona. The center functions as …

New Feature: Visitor Evacuation List

Do you know who’s in your office right now? If an emergency happened, would you be able to ensure that all of your visitors get out? It’s not fun to think about, but emergencies can and do happen. Because of this, many insurers require companies to have evacuation plans for their visitors. To help you keep your visitors safe, we’ve …

Featured Business – Salem Christian Homes

A distinguishing feature of many of our customers is that they care passionately about helping others. That’s certainly true of the non-profit organization Salem Christian Homes. In the 1960s, there weren’t many educational opportunities available for people with developmental disabilities. To better serve this population, several dairy families in Bellflower, CA, came together and founded a school. Then, in 1977, …

Featured Business – Fixt

Luke Cooper loves convenient and efficient solutions. That’s why he founded Fixt, an on-demand mobile device repair service. If you have a problem with your phone or tablet, a technician will come to your home or office, fix the problem, and return your device as good as new in under two hours. (They even replace cracked screens — raise your …

3 Common ITAR Compliance Mistakes

In the last article, we reviewed the basics of ITAR compliance. At the end, we noted the high cost of failing to comply. Here, we’ll look at three of the most common ITAR compliance mistakes that can lead to violations and penalties. Not having an internal compliance program, or having your plan on paper only If you’re involved in any …

ITAR Compliance: What It Is, Who Needs It, and the Penalties for Ignoring It

If your company is involved in exporting any defense products, services, or related technical data, you’re probably already familiar with the International Traffic in Arms Regulations (ITAR). And if not, you need to be! These export control laws are designed to prevent unauthorized foreign nationals from procuring any sensitive information. This article reviews what ITAR compliance means, who needs it, …

Documentation and Records Management for ISO Certification

Documentation and records management is at the heart of many certification and compliance programs today. It’s also just good business practice. According to a widely cited study by Information Week, between 3% and 5% of an organization’s files are lost or misplaced at any given time, and the average cost of recreating a document is $180. The result is that …

What is ISO Certification? Does Your Company Need It?

At The Receptionist, we’re always interested in learning more about why our customers chose to implement a visitor management system. For many, like manufacturers and companies that regularly bid for contracts, visitor management is required as part of a certification or compliance initiative. Over the next few months, we’ll be publishing a series of articles to help you better understand …

Our Top 5 Office and Visitor Management Articles for 2016

2016 — What a year! We’ve seen huge advances in technology (like that VR headset you got for Christmas). We lost some people we held dear (RIP Carrie Fisher). And someone finally revealed the secret to happiness (but you have be a mathematician to understand it). At The Receptionist, we devoted 2016 to developing new features based on customer feedback …

5 Legal Agreements to Increase Your Office Security

Are you concerned about office security? If you’re like most of the office managers, IT administrators, and executive assistants we talk to every day, you probably answered “Yes — very!” Because security is so important for every business today, we’re dedicating 2017 to developing security features to help you keep your office, employees, visitors, intellectual property, etc., safe. From a …