If you want to build a customer-focused culture, you need to stay on top of customer support trends. Here are the trends we’re following in 2021.
These five customer support metrics may not show up on your help desk dashboard, but they can give you a ton of insight into how well your customer support operations are working.
Simple contact tracing methods for the office leverage the power of tools you may already be using to keep better track of who has contact with whom.
The best visitor management for retirement homes includes initiatives to optimize privacy, safety, and administrative efficiency.
To attract the best applicants, smart companies take advantage of every opportunity to make a good impression.
Many companies are happy to pay lip service to the idea of being customer-centric. It makes sense: Companies exist to fill customer needs. If you don’t focus on those needs, your business will struggle. That’s why most companies are smart…