How do you deal with angry encounters at the reception desk? In this post, we share tips for de-escalating difficult situations.
Want to elevate your customer experience? Let’s discuss how to provide your customers with Radical Support® so that they continue to stick around.
Would you like to improve your customer experience? The answer is chatbots. Here, we discuss how to use chatbots for customer service.
What are the top customer service trends for 2022? In this post, we predict how customer service will evolve over the next year.
If you want to build a customer-focused culture, you need to stay on top of customer support trends. Here are the trends we’re following in 2021.
These five customer support metrics may not show up on your help desk dashboard, but they can give you a ton of insight into how well your customer support operations are working.
Simple contact tracing methods for the office leverage the power of tools you may already be using to keep better track of who has contact with whom.
The best visitor management for retirement homes includes initiatives to optimize privacy, safety, and administrative efficiency.
To attract the best applicants, smart companies take advantage of every opportunity to make a good impression.
Many companies are happy to pay lip service to the idea of being customer-centric.
It makes sense: Companies exist to fill customer needs. If you don’t focus on those needs, your business will struggle.
That’s why most companies are smart…