Featured Businesses

Thriveworks Counseling and Coaching co-owner Matt Matone’s process to find a simple and effective way to check in clients and notify staff that a guest had arrived was a winding journey. Matone initially had video cameras installed in the lobby so that clinicians could log in to see if their client had arrived. But glitches in the video system didn’t …

Michael Spalding is no stranger to visitor management systems. In a previous role at a managed service provider, Spalding — now the Chief Technology and Compliance Officer at Phoenix Innovate in Troy, Mich. — interacted with different digital check-in systems often as he traveled to customer offices or facilities. He found that not all visitor management systems are created equal. …

As technology becomes evermore prevalent in our daily interactions, ensuring a level of care and ease for customers, guests, and visitors has never been more top-of-mind for many business leaders. For Beth Sertell, Executive Director and Clinical Mental Health Therapist at Holistic Consultation in Columbus, Ohio, she believes using technology to only serve the business’s needs is a fruitless endeavor. …

At many companies, new ideas for products, feature add-ons, and services come from their sales team members, who frequently have the most direct contact with the market they serve. At Canteen One, a vending and food service management company, it was a sales representative who brought back an idea for an internal change to improve how the company receives visitors. …

Piper Buersmeyer envisions a day where there is no shame for people who need and seek out mental healthcare services. So when Buersmeyer and her business partners launched Med Rx Partners, a clinic providing rapid access to medication management services for mental health care, they set out to create a space where patients could get the assistance they needed in …

The staff at PMI BioPharma Solutions in Nashville, Tenn., is no stranger to using visitor check-in technology to manage the company’s many daily visitors.  A researcher and manufacturer of pharmaceutical products, PMI BioPharma started using visitor management software in 2016 to check in visitors and clients. However, in early 2019, that software was out of date and no longer helpful. …

Whenever a visitor steps onsite at the 3,500-acre Fairborn Cement Company facility in Fairborn, Ohio, there are many safety precautions in place to ensure each guest’s on-site experience keeps them out of harm’s way. Every visitor must go through a site-specific safety training and then sign off on a document verifying that they have received the training as required by …

Managing the hundreds of visitors that Bimbo Canada welcomes each week to its numerous offices dispersed all across Canada used to be a daunting task for Caitlyn Bannister. Bannister is the Facilities and Leasing Coordinator for Bimbo Canada, a manufacturer and distributor of breads and other baked goods and salty snacks as part of the multinational Grupo Bimbo company. After …

At Hynes Industries, a custom fabricator of roll formed, strip and wire metal products, every day sees numerous visitors pass through the doors of its expansive Youngstown, Ohio, headquarters and Painesville, Ohio, manufacturing plant. The company buys and processes literally tons of steel every day for use in everything from the trucking industry, the solar industry, industrial storage and shelving, …

Using technology to mitigate the pitfalls and inefficiencies of the logistics marketplace is the speciality of third-party logistics company Freight Hub. The company prides itself on applying its proprietary automation and data tools to help companies ship and store goods and materials more effectively than ever. However, in late 2018, one area the Freight Hub team wanted to improve on …

At Simplemente, a systems integrator to the media and entertainment industry in Mexico City, establishing a personal connection with each visitor that walks through its doors has been a top priority in the nearly two decades the company has been in business. The company is no stranger to using technology to enhance the visitor experience, having replaced it’s pen-and-paper registration …

Interruptions are a major source of lost productivity for many businesses. According to Atlassian.com, the average employee is interrupted from their work 56 times a day and spends a total of 2 hours recovering from those interruptions. At the Corca Center for Sleep and Radiant Health in Boulder, Colo., Founder Dr. Damiana Corca was all too familiar with the reality …

With several states in recent years passing laws decriminalizing or legalizing cannabis, businesses of all sorts have taken root to serve the needs of this fast-growing niche. Yet despite the rapid growth of the cannabis industry, many businesses in the space are finding that complying with the legal requirements can be a daunting task. Such was the case for Cultivated …

For many businesses, ensuring customer and client privacy is an enormous priority. However, one area that often gets neglected when it comes to protecting sensitive information is the front desk. Paper visitor log books. Customers that have to announce their arrival in front of other guests. Interrupted meetings to find employees that have a visitor waiting. For Jenn Lofgren, Founder …

Many of us have been in that awkward situation where we walk into a new business or office for the first time, and we’re not sure where to go or what to do. Having a friendly face at the front desk to welcome visitors along with a check-in system to make sure their arrival has not gone unnoticed are great …

At Synlogic, a Cambridge, Mass.-based bioengineering company, scientists work to create what the company calls “living Synthetic Biotic™ medicines.” In short, the company uses naturally occurring human gut bacteria as the foundation to re-engineer them into rare disease-fighting medicines. On a less life-changing scale, staff at Synlogic applied the same idea of taking a process that wasn’t working quite right and reimagined it to create …

Creating a welcoming and uncomplicated experience from the moment a client walks in the door is paramount for most businesses. When your clientele is made up of survivors of brain injuries, strokes, and concussions like that of Brain Injury Services in Springfield, Virginia, the charge for ease and simplicity is exponentially greater. Not to mention a heightened expectation of privacy. …

This post is a guest blog written by Scott Zimmerman, the Founder and CEO of Nexis Wellness and a Receptionist for iPad customer. When prospective members of Nexis Wellness first learn about the affordable office solutions our health and wellness coworking community has to offer, they are impressed by the attention to detail that has gone into making the space …

Just as Kevin Dalton was starting his new job as the Warehouse General Manager for Future Forwarding, a distribution and warehousing logistics company, in late 2018, the company experienced a shift in its front office operations. The company’s receptionist had just left, and for a logistics company that must keep strict records of visitor information to meet industry compliance audit …

The front office of a food manufacturing plant can be incredibly hectic, as vendors, contractors, deliveries, employees, and other guests come and go at all times. Keeping track of everything and understanding who is going where — all while maintaining privacy and security to comply with industry standards like the Food Safety Modernization Act (FSMA) — can be made exponentially …

Even at co-working facilities, where the hustle and bustle of having multiple companies under the same roof adds to the allure, disruptions can be productivity killers. For Therapy Space, a network of co-working locations specifically serving the behavioral health and wellbeing space, one of the biggest disruptors for both clinicians and guests used to be visitor check-ins. At the company’s …

For hotel operators, the guest check-in experience is near the top of the list when it comes to priorities, right up there with the cleanliness of the rooms. Radisson Hotel Group, which boasts more than 1,400 properties around the world, fully re-invented itself last year. Beyond a new identity, Radisson Hotel Group revamped its brand structure and rolled out initiatives …

When a business welcomes 5,000 visitors through its doors in its first year and never makes any money from those visitors, that’s usually a sign that things are not going to work out.  But for the staff at TechPlace, an innovation space led by the Burlington (Ontario) Economic Development Corporation, they see their Year One as a resounding success. TechPlace is where …

Contours Studios is a mindful movement studio that offers clients a high-end boutique studio experience with services that include Pilates, Hatha and Vinyasa yoga, Tai Chi, meditations, and movement training, among other services. But with as rejuvenating as the studio’s classes are for its clients, there was one area of the business that did not flow as well as Founder …

B Sharp School of Music inspires students of all ages to “sharpen their minds through music.” The private music school, started by Heidi Garcia, operates out of an old Victorian house in downtown Lodi, CA, with a recently opened second location in Scotts Valley. Thanks to B Sharp’s dedicated staff and high quality of instruction, the school has grown, adding …

Looking for something fun to do for your next office get-together or birthday party? How about axe-throwing? Never heard of it? Neither had Zack Pennington and the team at Flying Axes until they tried it during a trip to Canada, where the sport is all the rage (ya gotta do something during the NHL offseason, eh?). They had so much …

Herkimer Central School District (HCSD) serves a small student body of 1,200 from kindergarten to grade 12 in Herkimer, New York, just 15 miles east of Utica. The teachers, faculty, and staff who run HCSD believe strongly in preparing students for the future via innovative technology and ideas. One of those people is Ryan Orilio, HCSD’s Technology Coordinator. Orilio oversees …

Do you remember your last team video conference? How long did it take you to set up the connection in the first place, and how many times did someone’s audio cut out right in the middle of a sentence? Despite the fact that we live in a constantly connected world, video conferencing can still be complicated. But with California-based tech …

Community Health Solutions of America, Inc. (CHS) is an expert at providing comprehensive care coordination solutions. This includes holistic care management for members, providers, and hospitals. In addition to CHS, the Premier Family of Companies also includes Premier Administrative Solutions (PAS), which performs third-party administration (TPA) services for insurance companies. Because they provide both healthcare and TPA services — like …

It’s a tall order to design, manufacture, and assemble electronic and electromechanical products that absolutely cannot fail — but that’s exactly what K-TECHnologies has been doing since 1997. Located in Buffalo, NY, K-TECHnologies offers electronic manufacturing services for the military, transit, space, industrial, and medical industries. They also help companies move efficiently through the complex new product introduction process. Companies …

Mecaer America, a division of Mecaer Aviation Group, is located in Laval, Québec, Canada. Mecaer designs and manufactures hydraulic and mechanical systems and components for the aerospace market. Its products include flight controls, landing gears, actuators, dampers, valves, and power modules. The company designs, manufactures, and provides in-service support for the light- and medium-sized business jet and helicopter markets. Because …

The Riverside EpiCenter, located in the Atlanta metro area, is a bustling event center that serves to inspire and empower the local community. The space spans a massive 113,000 square feet, containing the Bronner Center for the Performing Arts, a sound recording studio, and even a bowling alley and an arcade! Managing the flow of clients and customers in a …

The future of currency is changing, and Luno is at the forefront of that transformation. Luno launched in 2013 as a way for people to safely and easily buy, sell, store, and trade Bitcoin, a form of digital currency that doesn’t degrade and is impossible to counterfeit. Bitcoin is available to anyone, anywhere, even those without access to formal banking …

Denver Public Schools’ (DPS) Emily Griffith Campus is constantly brimming with activity. It gets anywhere from 500 to 800 visitors per day. In fact, the only building in Colorado that gets more visitors is the capitol building! The campus is the DPS administration headquarters and also houses three schools, so security is a major priority. However, before they had a …

Have you ever wondered how your microwave buttons work? Ask Eclipse Screen Printing, a company that has specialized in technical screen printing for the past 22 years. They print the membrane switch that you use every time you heat up your leftovers or make microwave popcorn. Located in Spokane Valley, Washington, Eclipse Screen Printing is a small but mighty business …

The cost of running a healthcare business continues to rise, making it difficult for providers to offer affordable services and still make a living. This situation prompted Nick Porterfield to develop a way to help healthcare providers reduce their office costs. Earlier this year, Porterfield and his business partner opened America’s Health Center in Gilbert, Arizona. The center functions as …

A distinguishing feature of many of our customers is that they care passionately about helping others. That’s certainly true of the non-profit organization Salem Christian Homes. In the 1960s, there weren’t many educational opportunities available for people with developmental disabilities. To better serve this population, several dairy families in Bellflower, CA, came together and founded a school. Then, in 1977, …

Luke Cooper loves convenient and efficient solutions. That’s why he founded Fixt, an on-demand mobile device repair service. If you have a problem with your phone or tablet, a technician will come to your home or office, fix the problem, and return your device as good as new in under two hours. (They even replace cracked screens — raise your …

One of the largest full-service solar companies in the U.S., Sungevity is a trendsetter. Since 2007, they’ve helped homeowners and small businesses navigate the burgeoning industry. They shepherd clients through the entire process of going solar: from design and permitting, to installation and maintenance. As a B Corp, Sungevity is committed to social and environmental responsibility. “We’re trying to do …